Part I – Law(s) Governing the eForm – Investor Complaint Form
Purpose of the eForm – Investor Complaint Form
Any investor, shareholder, creditor, employee, deposit holder can file complaint related to shares, debentures, bonds, fixed deposits etc. against a company by filling Investor Complaints form. There is no fee for filing the form.
Alternatively the investor, shareholder, creditor, employee, deposit holder can also lodge an investor complaint by handing over a written complaint directly to an MCA official in the office of Registrar of Companies.
One Investor Compliant Form should be filed against only one company/ LLP and for one type of complaint. If there are multiple complaints against one company or LLP, file a different Investor Compliant Form for each type of Compliant. This will help is effective tracking and closure of complaint.
There is no fee for filing an Investor Complaint Form.
In the following situations, don’t file an Investor Compliant Form.
1. If your complaint relates to multi-level marketing scheme or a scheme falling under the Price Chit and Money Circulation Schemes (Banning) Act, 1978, including a company carrying on chit fund business, please lodge your complaint with the Ministry of Finance, Department of Economic Affairs, Government of India.
2. If your complaint relates to termination of services, non-payment of salary, terminal benefits etc. (service related matters), lodge the complaint with the Ministry of Labour & Employment, Government of India.
3. In case, your complaint / grievance relates to Non-Banking Finance Company (NBFC) or Residuary Non-Banking Company (RNBC) registered with RBI, please lodge your complaint with Reserve Bank of India (RBI).
4. In case, your complaint is against any company having any collective investment scheme, lodge the complaint with SEBI only.
5. If the complaint is against intermediaries registered with SEBI, such as stock brokers, depository participants, mutual funds, lodge the complaint with SEBI only.
6. If your complaint / grievance relates to issue and transfer of securities and non-payment of dividend in respect of listed companies and also the companies which intend to get their securities listed on any recognized stock exchange, you may file such complaints either with Securities and Exchange Board of India (SEBI) (under the Department of Economic Affairs) or with the Ministry of Corporate Affairs (MCA).
7. In case of other companies, all complaints should be filed with MCA.
8. In case of Chit Fund Companies, lodge the complaint with the Registrar of Chit Funds of the concerned state.
9. In case of real estate companies, lodge the complaint with the Ministry of Urban Development and Housing, GOI.
10. If your complaint relates to disputes concerning title of properties or in the nature of commercial disputes, lodge the complaint with the Court/Tribunal of appropriate jurisdiction.
11. If your complaint relates to misuse of digital signature (resulting in alleged filling of form 32 or form 2 etc.), lodge the complaint with the appropriate police authority, as prescribed in Information Technology Act, 2000.
12. If the complaint relates to deficiencies in products or services of a company, lodge the complaint with the Consumer Court of appropriate jurisdiction or the Ministry of Consumer Affairs, Government of India, Krishi Bhawan, New Delhi.
Part II – Instructions to fill the eForm – Investor Complaint Form
Specific Instructions to fill the eForm Investor Complaint at Field Level
Instructions to fill the eForm are tabulated below at field level. Only important fields that require detailed instructions to be filled in eForm are explained. Self-explanatory fields are not discussed.
| .S. No/ Section Name |
Field Name | Instructions | |
| 1 | Complaint against | Select the type of company/ LLP against which the complaint is to be filed. Select from available options. | |
| 2 | Nature of business | Select the nature of business of the company/ LLP against which the compliant is to be filed. Select from available options. | |
| 3 | (i) to (iv) | Nature of Complaint | Select the appropriate nature of complaint from the available options. |
|
|
(v)
|
Status of complainant | Select the status of complainant from the available options. |
| Name and address of investor /other stakeholder
|
Enter the address of the Complainant. Mention the ISO Country code as listed in the Annexure-A.
It is important to mention the correct address and email id of the complainant as all correspondence from MCA will be done using address and email id mentioned here. |
||
| 5 | (a) | Corporate identity number (CIN)/ Limited Liability Partnership Identification Number (LLPIN) | In case of an Indian company, enter the ‘Corporate Identification Number’ (CIN).
In case of a Limited Liability Partnership, enter the ‘Limited Liability Partnership Identification Number’ (LLPIN). You may find CIN/ LLPIN by entering existing registration number or name of the company/LLP in the ‘Find CIN’ service available under the menu MCA services on the MCA website. |
| Prefill Button | Click the Pre-fill button.
On clicking the button, system shall automatically display the name, registered office address. In case there is any change in the email ID, enter the new valid email ID. |
||
| 6 | (a) | Particulars of the shares or debenture or fixed deposits or other security (Fill in the details in respect of shares certificates or debenture certificates or fixed deposits receipt or application form or other security | Enter the details of the shares, debentures, fixed deposits or other security owned by the investor. |
| (c) | Particulars of Complaint | Enter the details of the complaint in descriptive manner. This will help the MCA official to understand the complaint in detail. | |
| Attachments | Attach the following:
|
||
| IM2) please fill the field with above IMAGE value | In the field – IM1) IMAGE, you can view the CAPTCHA text. Enter the same text in the field – IM2) | ||
Common Instructions to fill eForm – Investor Complaint Form
| Buttons | Particulars |
| Pre-Fill
|
The Pre-fill button can appear more than once in an eForm. The button appears next to a field that can be automatically filled using the MCA database.
Click this button to populate the field. Note: You are required to be connected to the Internet to use the Pre-fill functionality. |
| Attach
|
Click this document to browse and select a document that needs to be attached to the eForm. All the attachments should be scanned in pdf format. You have to click the attach button corresponding to the document you are making an attachment.
In case you wish to attach any other document, please click the optional attach button. |
| Remove Attachment
|
You can view the attachments added to the eForm in the List of attachment field. |
| Refresh Attachment
|
You can refresh the image in the image field. |
| Check Form
|
1. Click the Check Form button after, filling the eForm. System performs form level validation like checking if all mandatory fields are filled. System displays the errors and provides you an opportunity to correct errors.
2. Correct the highlighted errors. 3. Click the Check Form button again and system will perform form level validation once again. On successful validations, a message is displayed “Form level pre scrutiny is successful”. Note: The Check Form functionality does not require Internet connectivity. |
| Modify
|
The Modify button is enabled, after you have checked the eForm using the Check Form button.
To make changes to the filled and checked form: 1. Click the Modify button. 2. Make the changes to the filled eForm. 3. Click the Check Form button to check the eForm again. |
| Pre scrutiny
|
1. After checking the eForm, click the Prescrutiny button. System performs some checks and displays errors, if any.
2. Correct the errors. 3. Click the Prescrutiny button again. If there are no errors, a message is displayed “No errors found”. The Prescrutiny functionality requires Internet Connectivity. |
| Submit | This button is disabled at present. |
Part III – Important Points for Successful Submission of eForm – Investor Complaint Form
Processing Type
The eForm will be processed in the office of Registrar of Companies.
SRN Generation
On successful submission of the eForm Serious Complaints, SRN will be generated and shown to the user which will be used for future correspondence with MCA.
An acknowledgment email is sent to the complainant on receipt of the online eForm.
Fee
There is no fee for filing Investor Complaint Form.
Track Complaint Status
Complainant can see the status of the filed Investor Complaint form by using the MCA service – Track Complaint Status available at www.mca.gov.in
Annexure A
List of ISO Country Codes
| Country Name | Country Code | Country Name | Country Code |
| AFGHANISTAN | AF | LIBERIA | LR |
| AFGHANISTAN | AF | LIBERIA | LR |
| ÅLAND ISLANDS | AX | LIBYAN ARAB JAMAHIRIYA | LY |
| ALBANIA | AL | LIECHTENSTEIN | LI |
| ALGERIA | DZ | LITHUANIA | LT |
| AMERICAN SAMOA | AS | LUXEMBOURG | LU |
| ANDORRA | AD | MACAO | MO |
| ANGOLA | AO | MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA | MK |
| ANGUILLA | AI | MADAGASCAR | MG |
| ANTARCTICA | AQ | MALAWI | MW |
| ANTIGUA AND BARBUDA | AG | MALAYSIA | MY |
| ARGENTINA | AR | MALDIVES | MV |
| ARMENIA | AM | MALI | ML |
| ARUBA | AW | MALTA | MT |
| AUSTRALIA | AU | MARSHALL ISLANDS | MH |
| AUSTRIA | AT | MARTINIQUE | MQ |
| AZERBAIJAN | AZ | MAURITANIA | MR |
| BAHAMAS | BS | MAURITIUS | MU |
| BAHRAIN | BH | MAYOTTE | YT |
| BANGLADESH | BD | MEXICO | MX |
| BARBADOS | BB | MICRONESIA, FEDERATED STATES OF | FM |
| BELARUS | BY | MOLDOVA, REPUBLIC OF | MD |
| BELGIUM | BE | MONACO | MC |
| BELIZE | BZ | MONGOLIA | MN |
| BENIN | BJ | MONTENEGRO | ME |
| BERMUDA | BM | MONTSERRAT | MS |
| BHUTAN | BT | MOROCCO | MA |
| BOLIVIA | BO | MOZAMBIQUE | MZ |
| BOSNIA AND HERZEGOVINA | BA | MYANMAR | MM |
| BOTSWANA | BW | NAMIBIA | NA |
| BOUVET ISLAND | BV | NAURU | NR |
| BRAZIL | BR | NEPAL | NP |
| BRITISH INDIAN OCEAN TERRITORY | IO | NETHERLANDS | NL |
| BRUNEI DARUSSALAM | BN | NETHERLANDS ANTILLES | AN |
| BULGARIA | BG | NEW CALEDONIA | NC |
| BURKINA FASO | BF | NEW ZEALAND | NZ |
| BURUNDI | BI | NICARAGUA | NI |
| CAMBODIA | KH | NIGER | NE |
| CAMEROON | CM | NIGERIA | NG |
| CANADA | CA | NIUE | NU |
| CAPE VERDE | CV | NORFOLK ISLAND | NF |
| CAYMAN ISLANDS | KY | NORTHERN MARIANA ISLANDS | MP |
| CENTRAL AFRICAN REPUBLIC | CF | NORWAY | NO |
| CHAD | TD | OMAN | OM |
| CHILE | CL | PAKISTAN | PK |
| CHINA | CN | PALAU | PW |
| CHRISTMAS ISLAND | CX | PALESTINIAN TERRITORY, OCCUPIED | PS |
| COCOS (KEELING) ISLANDS | CC | PANAMA | PA |
| COLOMBIA | CO | PAPUA NEW GUINEA | PG |
| COMOROS | KM | PARAGUAY | PY |
| CONGO | CG | PERU | PE |
| CONGO, THE DEMOCRATIC | |||
| REPUBLIC OF THE | CD | PHILIPPINES | PH |
| COOK ISLANDS | CK | PITCAIRN | PN |
| COSTA RICA | CR | POLAND | PL |
| COTE D’IVOIRE | CI | PORTUGAL | PT |
| CROATIA | HR | PUERTO RICO | PR |
| CUBA | CU | QATAR | QA |
| CYPRUS | CY | REUNION | RE |
| CZECH REPUBLIC | CZ | ROMANIA | RO |
| DENMARK | DK | RUSSIAN FEDERATION | RU |
| DJIBOUTI | DJ | RWANDA | RW |
| DOMINICA | DM | SAINT BARTHELEMY | BL |
| DOMINICAN REPUBLIC | DO | SAINT HELENA | SH |
| ECUADOR | EC | SAINT KITTS AND NEVIS | KN |
| EGYPT | EG | SAINT LUCIA | LC |
| EL SALVADOR | SV | SAINT MARTIN | MF |
| EQUATORIAL GUINEA | GQ | SAINT PIERRE AND MIQUELON | PM |
| ERITREA | ER | SAINT VINCENT AND THE GRENADINES | VC |
| ESTONIA | EE | SAMOA | WS |
| ETHIOPIA | ET | SAN MARINO | SM |
| FALKLAND ISLANDS (MALVINAS) | FK | SAO TOME AND PRINCIPE | ST |
| FAROE ISLANDS | FO | SAUDI ARABIA | SA |
| FIJI | FJ | SENEGAL | SN |
| FINLAND | FI | SERBIA | RS |
| FRANCE | FR | SEYCHELLES | SC |
| FRENCH GUIANA | GF | SIERRA LEONE | SL |
| FRENCH POLYNESIA | PF | SINGAPORE | SG |
| FRENCH SOUTHERN
TERRITORIES |
TF | SLOVAKIA | SK |
| GABON | GA | SLOVENIA | SI |
| GAMBIA | GM | SOLOMON ISLANDS | SB |
| GEORGIA | GE | SOMALIA | SO |
| GERMANY | DE | SOUTH AFRICA | ZA |
| GHANA | GH | SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS | GS |
| GIBRALTAR | GI | SPAIN | ES |
| GREECE | GR | SRI LANKA | LK |
| GREENLAND | GL | SUDAN | SD |
| GRENADA | GD | SURINAME | SR |
| GUADELOUPE | GP | SVALBARD AND JAN MAYEN | SJ |
| GUAM | GU | SWAZILAND | SZ |
| GUATEMALA | GT | SWEDEN | SE |
| GUERNSEY | GG | SWITZERLAND | CH |
| GUINEA | GN | SYRIAN ARAB REPUBLIC | SY |
| GUINEA-BISSAU | GW | TAIWAN, PROVINCE OF CHINA | TW |
| GUYANA | GY | TAJIKISTAN | TJ |
| HAITI | HT | TANZANIA, UNITED REPUBLIC OF | TZ |
| HEARD ISLAND AND MCDONALD | |||
| ISLANDS | HM | THAILAND | TH |
| HOLY SEE (VATICAN CITY STATE) | VA | TIMOR-LESTE | TL |
| HONDURAS | HN | TOGO | TG |
| HONG KONG | HK | TOKELAU | TK |
| HUNGARY | HU | TONGA | TO |
| ICELAND | IS | TRINIDAD AND TOBAGO | TT |
| INDIA | IN | TUNISIA | TN |
| INDONESIA | ID | TURKEY | TR |
| IRAN, ISLAMIC REPUBLIC OF | IR | TURKMENISTAN | TM |
| IRAQ | IQ | TURKS AND CAICOS ISLANDS | TC |
| IRELAND | IE | TUVALU | TV |
| ISLE OF MAN | IM | UGANDA | UG |
| ISRAEL | IL | UKRAINE | UA |
| ITALY | IT | UNITED ARAB EMIRATES | AE |
| JAMAICA | JM | UNITED KINGDOM | GB |
| JAPAN | JP | UNITED STATES | US |
| JERSEY | JE | UNITED STATES MINOR OUTLYING ISLANDS | UM |
| JORDAN | JO | URUGUAY | UY |
| KAZAKHSTAN | KZ | UZBEKISTAN | UZ |
| KENYA | KE | VANUATU | VU |
| KIRIBATI | KI | VENEZUELA, BOLIVARIAN
REPUBLIC OF |
VE |
| KOREA, DEMOCRATIC PEOPLE’S | |||
| REPUBLIC OF | KP | VIET NAM | VN |
| KOREA, REPUBLIC OF | KR | VIRGIN ISLANDS, BRITISH | VG |
| KUWAIT | KW | VIRGIN ISLANDS, U.S. | VI |
| KYRGYZSTAN | KG | WALLIS AND FUTUNA | WF |
| LAO PEOPLE’S DEMOCRATIC REPUBLIC | LA | WESTERN SAHARA | EH |
| LATVIA | LV | YEMEN | YE |
| LEBANON | LB | ZAMBIA | ZM |
| LESOTHO | LS | ZIMBABWE | ZW |
