KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect to New Income Tax E-Filing Portal and made efforts to consolidate the same and enumerating 36 issues and also made few suggestions with respect to new e-filing portal. Please read Full text of the representation to Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs on Issues in New Income Tax E-Filing Portal.
KARNATAKA STATE
CHARTERED ACCOUNTANTS ASSOCIATION (R)
CA. Kumar S Jigajinni | President, KSCAA
CA. Pramod Srihari | Secretary, KSCAA
Date: 18th June 2021
To,
Smt. Nirmala Sitaraman
Hon’ble Union Minister for Finance and Corporate Affairs
Government of India, North Block
New Delhi
Respected Madam,
SUBJECT: ISSUES IN THE NEW INCOME TAX E-FILING PORTAL
The Karnataka State Chartered Accountants Association (R) (in short ‘KSCAA’) is an Association of Chartered Accountants, registered under the Karnataka Societies Registration Act, in the year 1957. KSCAA is primarily formed for the welfare of Chartered Accountants and represents before various regulatory authorities to resolve the problems / hardships faced by Chartered Accountants and business community.
We would like to convey our gratitude and congratulate you and your ministry for taking up the pro-active, ambitious and forward looking step of development and launching of new Income tax e-filing portal with the objective of realising many functional improvements, and addition of new features in to the new e-filing portal which inter-alia includes faster processing of refunds to taxpayers, complete reduction of processing time of Income tax returns filed from current level of 63 days to almost 1 day, and to bring in many more better and improved functionalities. The new e-filing portal was expected to replace the existing e-filing portal, it was viewed to create a strong technology backbone by enabling host of new functionalities to the taxpayers including enhancement of look, feel and usage experience.
Despite the sincere, honest and best efforts of the team working behind in the development of this new portal, it was disheartening to realise that this new portal is almost non-functional from the day of its launch on 7th June 2021 and has witnessed many defects which completely disabled the taxpayers and other stakeholders from performing their legal compliances. The most fundamental and basic defect observed in case of many users which ideally should not have been there was that, the new portal did not even allow the users to login and enter inside their accounts on the portal, which was bizarre.
We at KSCAA have worked closely with multiple stakeholders to understand the issues at hand with respect new portal, we have made efforts to consolidate the same and are enumerating the following issues and also few suggestions with respect to new e-filing portal (these issues are as on 17th of June 2021) –
A. TABLE SHOWING LIST OF ISSUES FACED IN NEW IT PORTAL:
| SL No | Issues | Category | Partly or fully Not-functional |
| 1 | The field ‘Country’ in the Profile section is not available as a drop down option | Data entry | Not functional |
| 2 | Challan Numbers are not being validated | Data validation | Partly functional |
| 3 | BSR/Challan code which starts with first character ‘0’ is not being recognised & hence error of invalid input is being encountered. | Data validation | Partly functional |
| 4 | Response to outstanding demand is though operational, the tax computation of demand amount could not be still downloaded. | Demands | Partly functional |
| 5 | As required by new portal, the existing DSC’s as registered under legacy portal could not be reregistered on the new portal | DSC | Partly functional |
| 6 | The Chartered Accountants could not add themselves as such and register their DSCs | DSC | Not functional |
| 7 | The tab or option ‘e-Proceedings’ is not available in complete form | e-Proceedings | Partly functional |
| 8 | The existing information and documents related to tax demands raised in legacy portal and are pending for payment by taxpayers could not be found in the new portal | e-Proceedings | Partly functional |
| 9 | The option of filling Form 35 for filing Appeal to CIT(A) not yet available | e-Proceedings | Not functional |
| 10 | The process of generating Form 15CA and 15CB could be only Partly executed but could not be completed till the end due to specific error messages are being encountered | Form
15CA/CB |
Partly functional |
| 11 | The existing Grievances registered on the legacy portal along with trail of interactions on the same could not be found | Interaction data access | Partly functional |
| 12 | The trail of earlier replies given by taxpayers in response to departmental notices could not be found | Interaction data access | Partly functional |
| 13 | Income tax returns for AY 2021-22 could not be filed | ITR Filing | Partly functional |
| 14 | On selection of option ‘Self’ in the Verification segment of ITR form, the taxpayers name disappears and eventually it ends up with validation errors | ITR Filing | Partly functional |
| 15 | Intimations generated for IT returns processed for AY 20-21 could not be accessed or downloaded | ITR Filing | Partly functional |
| 16 | Application could not be submitted for rectification of IT returns u/s 154 | ITR Filing | Partly functional |
| 17 | Aadhar OTP not enabled for verification of ITR for AY 2021-22. Therefore ITR could not be filed. | ITR Filing | Partly functional |
| 18 | The Json files could not be uploaded for filing of ITR | ITR Filing | Partly functional |
| 19 | The pre-fill option while filing the IT returns is not automatically pulling in the TDS details. | ITR Filing | Partly functional |
| 20 | The ‘Forget password’ feature of the portal not operational | Login related | Partly functional |
| 21 | The login page does not require the taxpayer to enter Captcha code | Login related | Partly functional |
| 22 | In some cases an error message with code ITDEXE2002 is encountered while logging in. | Login related | Not functional |
| 23 | DIN Numbers of Company Directors are not being auto populated in the new portal. | Master data | Partly functional |
| 24 | Newly incorporated companies or firms could not register themselves | New user registration | Partly functional |
| 25 | After generation of instant E-PAN, the same could not be downloaded. | PAN | Partly functional |
| 26 | The validity status of PAN not available | PAN | Partly functional |
| 27 | In the legacy portal a profile section as available wherein one could view Assesse’s details as per the PAN database. The same is now not visible in the new portal. | PAN | Not functional |
| 28 | The option for raising Refund re-issue requests is not available | Refund | Not functional |
| 29 | In filing of E-TDS, the only DSC mode of signing has been enabled. Other signing options based on Aadhar OTP, Net banking, etc. not enabled | Signing | Partly functional |
| 30 | The bank accounts were although pre-validated in the legacy portal, however in the new portal the same bank accounts are wrongly displayed as not prevalidated | Signing | Partly functional |
| 31 | The new portal is working at very Slow speed | Speed | Partly functional |
| 32 | Cannot successfully register the TAN | TAN | Partly functional |
| 33 | Neither the previously filed IT Returns nor their acknowledgements could be downloaded in PDF format. | Transactional data access | Partly functional |
| 34 | The ITR details related to AYs prior to 2013-14 could not be accessed and downloaded. These details would be required to deal with outstanding demands related to those years. The taxpayers do not normally keep records of ITR details related to such past years. As corollary the form 26AS can be generated from Traces portal even for AYs prior to 2013-14. | Transactional data access | Partly functional |
| 35 | Unable to file Form 10A along with relevant attachments as error of Invalid PDF is being encountered. | Trust reregistration | Not functional |
| 36 | The tab or option or the complete functionality of filing application under VSV Scheme not available | VSV Scheme | Not functional |
B. TABLE SHOWING LIST OF SUGGESTIONS:
| SL No | Suggestion | Category |
| 1 | The launch of new portal should be done in a phased manner after it has been thoroughly and exhaustively tested and all defects are removed. The ideal time for launch of new portal should be on or after Jan 2022 next year after the current years compliances are completed by taxpayers on old IT portal… | New IT Portal |
| 2 | Until the new system is completely ready and fully operational without any major defects, the old portal should be brought back for use by the taxpayers and tax professionals. | Old IT Portal |
| 3 | Any process executed by the taxpayer and expected to run for few minutes before the output is produced, the system should provide a pop up message on the screen to keep the taxpayer informed about the same. | Processing |
| 4 | After the launch of new IT portal the initial handholding in the form of providing user manuals, walk through videos, webinars, etc. be provided to the taxpayers for ensuring ease in transition to new portal. | Training |
Our Representations:
We implore upon your goods selves to kindly take cognizance of requests we have enumerated as below and kindly take necessary steps to resolve them to the best satisfaction of taxpayers and other stakeholders –
1. The ‘e-Proceedings’ functionality is not yet operational in the new portal due to which the taxpayers could submit their timely response to various notices. Until new portal is properly functioning, necessary directions be given to the officers to follow the principles of natural justice and such officers to stop passing any adverse orders owing to non-receipt of timely responses from the taxpayers to notices.
2. Provide relaxations by way of extensions as necessary in all specific compliance dates which would fall until the new portal starts functioning in a normal mode.
3. The pandemic situation is still prevailing in several parts of the country and many taxpayers are under distress, the refunds that are due to the taxpayers may be processed in a manual mode until the new portal is up and running.
4. There are multiple lacunas, issues in the functions of the new portal, there are few issue which are yet to be operational and stakeholders are left with no choice but to wait at threshold. A consolidation of list with date of operation would reduce the uncertainty amongst all the stakeholders.
5. Allow important multiple stakeholders who can bring about the change in new portal by providing updates, expectation and bridge the issues. Going forward, any development of, or major modifications in any portal or software should consider feedback from its users on its efficiency and efficacy. In this context, we request you to consider involving independent and important stakeholders like KSCAA who can bring on to the table objective expectations of the stakeholders to the development team, especially when the system is being in its initial period of implementation. This would also streamline the multiple similar feedbacks received from numerous stakeholders that would eventually clog the feedback system/loop.
6. Provide us an opportunity to participate and share our thoughts in the forthcoming interactive meeting scheduled for 22nd June 2021.
We at KSCAA are confident that the various issues that are present and as discussed above in the newly developed portal would be taken up by your good selves on a war footing and that they would be resolved at the earliest of time to enable taxpayers to comply with law and perform tasks which are required. We at KSCAA are also sure that our representations enumerated as above would be given proper considerations by your good selves and would be accepted and approved for implementation.
Yours sincerely,
For Karnataka State Chartered Accountants Association ®
Kumar S Jigajinni
President
CA. Pramod Srihari
Secretary
CA. Ganesh V Shandage
Chairman
Representation Committee
Copy to –
1. Shri. Anurag Thakur, Hon’ble Union Minister of State for Finance, Government of India
2. Shri. P. C. Gaddigoudar, Hon’ble MP, Bagalkot, Karnataka
3. Shri. Tarun Bajaj, Revenue Secretary, Department of Revenue, Ministry of Finance, Government of India
4. Shri. J B Mohapatra, Chairman – Central Board of Direct Taxes
Download Issues in the New Income Tax E-Filing Portal
Author Bio
I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”
Please start with new efiling. It worked with me.
it works for me after refilling again
I could not sumit.same error getting.pl solve
I am facing the error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”
I am facing the exact same issue when I try to File Form 35 (i.e. Appeal). I am able to fill all the data, verify Aadhar OTP too but finally it comes up with “Submission failed. No response received from Server.” If anyone who else has been successful, please send email to akparameswaran@gmail.com
after submitting the return it showing some thing went wrong… that what some thing need to show … but it is not showing
it works for me after new refilling again
Sir, in legacy portal the TAN was registered as individual deducted for TDS against sale of NRI property. But now after the transaction are cover and the Quarter 1 return to be filed, the new portal says no such TAN hence not getting registered in the IT portal 2.0
Condonation of delay ( ITR verification through aadhar otp) not able takes place completely.
Verification through aadhar not able to do
And after putting opt and proceed , not showing whether successful or not.
I am facing the same error. Though OTP is received and validated but when I finally click on Submit, I see an error “something went wrong. Please try later”
Even I am facing the same problem. How to resolve?
Getting same error till today
same problem with me also
I am also getting the same error a number of times
Same with me. Facing the issue since yesterday. Tried umpteen number of times but to no avail.
Same issue with me.
Please start with new efiling. It worked with me.
Sir this new format is a mess totally confusion why for salary retruns so much of a mess , please allow the old format for filing salary returns as individual are filing through govt web site not winman software.
Absolutely. I agree. xl format was best and more transparent in what data we are entering and how it results in the computations. This fancy software which hides the information to be given and how it computes is complicating things and any changes to be done makes us go through the entire step by step process which is not user friendly
Please bring back the xl format of filling data and XML format of uploading.
Please cancel the new format and upload the old format it is easy, why for salary returns so much of a mess most of the individual are filing retruns through govt web site not winman , you are telling simple returns and this new format is confusion. To my knowledge for salary returns kindly retain the old format which is better . neelkanta
How long time CPC ITD BENGALURU takes to acknowledge receipt of ITR-V (ay-2021-22)delivered by speed post on 21.06 2021 to CPC in terms of it’s new portal ?
ITR for ay-2021-22 filed in new portal successfully on 13.06.2021.ITR-V for verification ,duly signed in as required, sent to CPC,ITD,BBENGALURU-560500 by speed post on 15.06.2021.As per report of indiapost.govt.in my itr-v (ay-2021-22) delivered to cpc.itd.bengaluru-560500 by speed post on 21.06.2021. But till date(01.07.2021) no mail showing my itr verification is received.
I have to make my submissions in reply to notice u/s 250 by 2.7.2021 under e-proceedings but this feature is showing “Coming Soon”. Earlier also in Feb.,21, I submitted the same in old portal and having acknowledgement but again IT asked the same. In absence of e-proceeding in new portal, I shall not be able to make submissions by the due date. Kindly advise
You will be tagged as a dishonest citizen complaining about “Made in India” drive by our beloved BJP Government. I’m also waiting to be tagged in the same league.
I am unable to see my efiled returns of the past and the table is showing empty. Also, I am unable to file revised return.
One more problem, Getting no error on page while submitting ITR-1 offline via json file. THe error is shown on chrome network tab request which is a very bad design of software.
New income tax portal does not show tax deducted at different sources. This does not even show total salary income. while the old one was showing it properly.
REGISTER TAN ON INCOME TAX PORTAL AND AFTER THAT LOGIN AND ENTER TAX ON LOGIN PORTAL THIS MASSAGE SHOW——The e-filing account associated with the above User Id has not been activated, kindly activate your user ID to login to e-filing portal.
What happened afterwards
Login with your pan and take pending actions- worklist and accept the tan registration request.
I have to submit CIT appeal and my last date is 30th June 2021. I am unable to submit my appeal as the FORM 35 is not taking the DIN number given to me. It throws me out after that pls help My ITAX ward is DELHI WARD 28(1)
in new portal 2.0 only Advanced Tax from TRACES 26AS is filled automatically and TDS information not filling from 26AS ? is that a problem or do we have to do it manually ?
NEW PORTAL HAS SO MANY DEFECTS IT WILL TAKE YEARS TO RECTIFY PLEASE ALLOW OLD PORTAL TO FUNCTION OR OTHERWISE THERE WILL BE A CHAOS ANY THE FINANCE MINISTER WILL FIND IT DIFFICULT TO FACE THIS HORRANDUS SITUATION
3 MONTHS ALREADY WASTED.I.T DEPT SHOULD HAVE TESTED THE SYSTEM BEFORE LAUNCHING.PLEASE LET US FILE UNDER THE OLD PORTAL.THE NEW POSTAL IS ALIKE COVID AND THE PROBLEM WILL CONTINUE FOR MONTHS
when filing 26Q (FVU file zipped) for Q4 following is error:
No other file except PDF is allowed inside zip file
Which PDF to be zipped?
Other error:Generated FVU file should be in .zip format.
What is solution ?
I am also facing the same issue. Did someone has solution?
I am also facing this issue. Is there any solution for this?
Error : No other File except PDF is allowed inside Zip File
Error : No other File except PDF is allowed inside Zip File
Pls advise how to resolve the error
i have filed ITR4 for my client, return verified but going to get acknowledgement print its could not print through adobe reader. after downloading the message is being shown it is a blob file and 0 bytes. i am trying to open since 3 days but not succeded.
I filed my Itr 2 days back but when I go to view filed returns to get Acknowledgement it shows 0 records… please help me to get acknowlegemnt number as I i have to provide it to my bank asap
The data entry errors made inadvertently by self filing tax payer should get corrected during processing rather than demanding submission of rectification request. This step will really make portal user friendly. For example, I happen to errorneously entered a wrong TAN of my Deductor . The correct data of TDS is already available to the Assessing Officer through AS 26 and Form 16 for verification. The TDS entered by me was disallowed and demand for the same amount was raised and I am forced to initiate a rectification request. This type of observation can be ignored to make the filing of ITR user friendly.
As weare unable to E verify the ITR fir Ass Year 2020-21 in new portal and 120 days deadline is approaching near so please give more time for E verification of the return.
Also unable to download ITR5 firm for the same.
Any body help
– can see only two row items for returns filed v/s over 15 in the old portal. further none of the documents are seen or can be downloaded like returns, ack, assessment etc.
– grievances have not been brought forward
– online filing return does not have option of itr 2
– itr formats download button disabled
it is unbelievable that Infosys has done such a shoddy job. we are all stranded !
Get me ITR acknowledge copies of past 2 years. Portal 2 is not supporting this case.
My loan is held up, with covid, its very grim financial situation . Need help
Call back
9480493890
Found any solution regarding that issue
ITR Acknowledgement of past years are neither downloadable nor opens in PDF.
Bring back old system at least for display and download mode till new system glitches are fixed
Unable to fill 80C,80D,etc.
Cannot download 26 AS.
Get back the old version till the new version works
Sir how to download e-pan status I have tried more than 4days to check pan status and download. Not able to download or check status of pan so kindly please tell the new portal site ASAP
while filing itr for ay2021-22,before validation,the error -enter valid bank name ,.On clicking the error for rectification .,it is loading loading, loading, .then website closed. I suggest that the old web portal is best. Excel/Java format is easier to fle returns
Were you able to find a solution for this problem? Please let me know
I AGREE AND SUPPORT THE KARNATAKA STATE CHARTERED ACCOUNTANTS ASSOCIATION’S VIEW AND CLAIM THAT THE NEW EVENT IF ANY IS REQUIRED TO BE INTRODUCED AFTER IT’S COMPLETE TESTING AND ASCERTAINING IT’S SUITABILITY AND COMPATABILITY.
My main issue in filing of IT returns for A.Y.2021-22 is very slow process of filing. Sometimes updating of one input took even 30 minutes for me, which was not the case in old website. Secondly after filing was completed, the acknowledgement didn’t show the the refund amount, and was empty.
Vaidyanathan.K
A well realised request from kcaa.
Hope , we ll get our problems solved and requests are processed.
Thank you
Please give us the old functional and fast responding bug free website for filing returns of FY 2020-2021. Meanwhile let the new website be beta tested by appropriate members of society.
Form 10E cannot be seen/prepared online in the list of forms to be filed.
In new tax portal for every one in profile ne number there is written that mismatch. As on one side there is pho ne number on other side phone no is not there. So portal itself has madeis match. Secondlly there is phone number of husband while in pan and adhar phone is correct and portal is not allowing to edit. So lot of modifications are needed in new portal to make it functional properly
After filling the income tax return in new portal, tds refund is not showing in acknowledgement.
only taxes paid is mentioned…
New portal is very cumbersome and has large number of shortcomings. Both portals should be available for atleast two years so that senior/supersenior taxpayers changeover smoothly
Really comprehensive efforts to note down the inherent defects in portal and good suggestion. I hope our Finance Minister who is always serious about the system to work on its own efficiently will address at the earliest as India is providing front line software to the world.
The suggestion to postpone the new portal to Jan 2022 is the most apt suggestion. Let the department do dry runs for a few months of all aspects and once fully cleared of bugs, implement it for the public to use. Hope FM will hear this seriously.
Form 26AS cannot be downloaded from new portal
I am a senior citizen regularly filing ITR well in time.For AY2020-21 ITR was filed in June 2020.Till date I hv not received the refund due.Not able to get any information regarding the status of my refund thru online login & telephone.Sorry state of affairs.Can anybody help
Sure I couldnot login easily as in the old portel
A donkey can be trained hard to make a good donkey but Nirmala madam wants donkey to be made horse.
Really good for nothing portal. Return back the old one.
I do not think the new e-filing portal can be set right within a short time. It will be prudent if the competent authority revives the previous e-filing portal at least for one year or till the new portal functions error-free.
A comprehensive compilation. Well done
unable to update profile, like pan update. Also the download of prefilled form is not functional fully.
While opting for new regime in personal data section despite having filled the Form 10 IE the system does not allow to enter acknowledgement no and date in the required column. No Data is saved. Each time you to fill same data again. May please windup this portal and revert back to earlier. N9 need of earlier settlement of refund. Refund and process pending since July 2020.Wah re Digital India.
Cant reply to defective return U/s. 139(9)
This is something unconventional,not friendly to its valued Taxpayer & I suggest please bring back the old one ,still the full proof Income Tax site opened
Awesome work done, Congratulations for the efforts put in. Regards
extended due date of notice reply of scrutiny and appeal filing and 271 1 c of the income tax due to portal is not running properly