Re-strengthening economy through reforms: Assuring fair, courteous and rational behavior to the taxpayer, demonstrating our commitment to improve taxpayer services.
DELIVERY ON BUDGET PROMISES (2020-21)
TAXPAYERS’ CHARTER
THE INCOME TAX DEPARTMENT
IS COMMITED TO
1. Provide fair, courteous, and reasonable treatment
2. Treat taxpayer as honest
3. Provide mechanism for appeal and review
4. Provide complete and accurate information
5. Provide timely decisions
6. Collect the correct amount of tax
7. Respect privacy of taxpayer
8. Maintain confidentiality
9. Hold its authorities accountable
10. Enable representative of choice
11. Provide mechanism to lodge complaint
12. Provide a fair 8 just system
13. Publish service standards and report periodically
14. Reduce cost of compliance
FM’s Announcement:
It is proposed to enshrine in the statutes a “Taxpayer charter” through this budget and reassure taxpayers that Govt. is committed to taking such measures that citizens are free from harassment of any kind.
