Re-strengthening economy through reforms: Assuring fair, courteous and rational behavior to the taxpayer, demonstrating our commitment to improve taxpayer services.

DELIVERY ON BUDGET PROMISES (2020-21)

TAXPAYERS’ CHARTER

THE INCOME TAX DEPARTMENT

IS COMMITED TO

1. Provide fair, courteous, and reasonable treatment

2. Treat taxpayer as honest

3. Provide mechanism for appeal and review

4. Provide complete and accurate information

5. Provide timely decisions

6. Collect the correct amount of tax

7. Respect privacy of taxpayer

8. Maintain confidentiality

9. Hold its authorities accountable

10. Enable representative of choice

11. Provide mechanism to lodge complaint

12. Provide a fair 8 just system

13. Publish service standards and report periodically

14. Reduce cost of compliance

FM’s Announcement:

It is proposed to enshrine in the statutes a “Taxpayer charter” through this budget and reassure taxpayers that Govt. is committed to taking such measures that citizens are free from harassment of any kind.

Delivery on Beget Promises (2020-21)

Delivery on Budget Promises (2020-21) Image 2

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