Shri Bandaru Dattatreya launches EPFO’s Citizens’ Charter 2017 & e-court management system

Citizens’ Charter 2017 to bring transparency and accountability on the part of EPFO

The Minister of State for Labour & Employment(IC), Shri Bandaru Dattatreya launched EPFO’s Citizens’ Charter 2017 and e-court management system in Bangalore, today. Citizens’ Charter 2017 is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient so that it delivers goods and services to its all stakeholders in a time bound manner with a reduced timeline from earlier timeline of 30 days. The timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management.

The citizens’ charter has been launched with the vision of social security coverage to all employees as well as implementation of policies for benefit of all stakeholders with adequate support level of social security.

EPFO e-court Management System has been launched which is in tune with the vision of the Hon’ble Prime Minister Shri Narendra Modi of digital India. The objective of the project is a transparent and electronic case management system which will cater to aspirations of all stakeholders – the employers, the employees, litigants and CBT. It is a step towards paperless court system wherein court procedure of EPF & MP Act, 1952 and EPFAT will take place in a digital environment.

Further, in order to facilitate easy access to the tribunal, automated messages will be sent to the litigants on their registered mobile numbers on the status of their cases. The stakeholders can also track the individual cases online.

Now the parties can file all their paper / evidence / documents online and all the details alongwith status can be accessed online. Updation is an important part of e-court management system in which digital case record will create a digital database which can be utilized to generate meaningful and accurate reports. This is also an attempt to create paperless court procedure alongwith efficiency and transparency in the system.

Source- EPFO

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One response to “EPFO to settle claims in 10 days & grievance in 15 days”

  1. Ramesh Ramsinghaney says:

    I am Ramesh Ramsinghaney. I applied for transfer in JULY 2016 of my PF accumulations
    from: LDJAL 00 26735 000 0730
    To PB CHD 00 21258 000 000 2820
    PF Jallandhar Office transfered funds to PF Commissioner Chandigarh in October 2016. However, PF Commissioner, Chandigarh is NOT WILLING to enter the transferred amount against my name. The amount at stake is approx Rs. 24 Lacs. RS TWENTY FOUR LACS.
    The man playing with my funds is Mr S K SUMAN. He is the man who has been holding my funds due to some or the other pretext, sometimes web site is not working, sometimes error in Computers. I even requested for withdrawal but he says it is not permited.
    I am 58 Years old and this is the treatment I am getting from EPFO, Chandigarh.

    What a shame for the MINISTER Shri Bandaru Dattatreya (labour and Employment) Also what a shame for NARENDRA MODI. He is talking of digital India. Please come down and hold the people responsible

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