Not satisfied with the services you get from the nation’s largest lender SBI and want to get back to the bank on the same? Forget the pen and paper to write it down or even email the same; just message “Unhappy” and your issue will be resolved within 48 hours.
After seeing the huge response for the scheme, which has been on pilot test since October last year at select centres, State Bank of India chairman Om Prakash Bhatt today launched the initiative in Bhopal.
The nationwide customer service initiative called ‘SMS Unhappy’, which will serve the bank’s 130-million strong customers, does away with the previous mode of registering their complaints in writing.
With this initiative, anyone can file their complaints by sending an SMS, starting from “Unhappy”, to 8008202020, which would reach the bank’s “Happy Room” at the circle headquarters.