The International Financial Services Centres Authority (IFSCA), through Circular F. No. IFSCA-LPRA/4/2025-Legal and Regulatory Affairs dated May 08, 2026, encouraged all regulated entities operating in the IFSC and dealing with retail consumers to develop and publish Consumer Charters. The circular stated that the initiative aims to strengthen consumer protection, promote market integrity, and ensure fair and transparent financial services practices within the IFSC ecosystem. IFSCA also published its own Consumer Charter on its official website outlining the authority’s vision, mission, and the rights and responsibilities of financial consumers. Regulated entities have been advised to either publish their own Consumer Charters on their GIFT IFSC entity websites or provide links redirecting consumers to relevant webpages of their global group entities. The circular further stated that the charters should include consumer-centric provisions, essential do’s and don’ts, and business-specific safeguards based on operational models, product complexity, and delivery channels.
International Financial Services Centres Authority
Circular F. No. IFSCA-LPRA/4/2025-Legal and Regulatory Affairs | May 08, 2026
To,
All Regulated Entities in the International Financial Services Centre
Madam/ Sir,
Subject: Consumer Charter by Regulated Entities in the International Financial Services Centre (IFSC)
1. To strengthen consumer protection across financial services market in the IFSC and to ensure market integrity, International Financial Services Centres Authority (IFSCA) has published the Consumer Charter on the IFSCA website at the following link: https://ifsca.gov.in/Pages/Contents/Consumer_Charter.
2. The Consumer Charter sets out IFSCA’s vision and mission for protecting the interests of financial consumers and also outlines their rights and responsibilities. A robust adoption of the principles articulated in the Consumer Charter by all regulated entities in the IFSC (‘regulated entities’) is paramount, as it ensures that they operate with integrity, accountability, and in the best interests of financial consumers.
3. In this regard, all regulated entities dealing with retail consumers are encouraged to develop and publish their Consumer Charters on their GIFT IFSC entity websites or provide a link on their IFSC entity websites which redirects consumers to a dedicated webpage of any of their group entities elsewhere in the world:
Explanation. – For the purpose of this circular, the term “retail consumer” and “group entity” shall have the same meaning as specified in the IFSCA circular titled “Complaint Handling and Grievance Redressal by Regulated Entities in the IFSC” dated December 02, 2024.
4. The Consumer Charters of the regulated entities shall contain, inter-alia, the vision, mission, rights and responsibilities, essential do’s and don’ts for the consumers and other consumer-centric provisions based on the nature of their business, operational model, product complexity and delivery channels etc. to ensure fair, transparent and responsible conduct. Alternatively, the regulated entities may also consider suitably adopting the IFSCA Consumer Charter with relevant modifications based on their business activities.
Yours faithfully,
Arjun Prasad
General Manager
Division of Consumer Education and Protection
Department of Policy and Legal Affairs
arjun.pd@ifsca.gov.in
+91-079-61809815
