The Department of Posts, through SB Order No. 05/2026 dated 8 May 2026, introduced Personalized Cheque Books (PCB) for Post Office Savings Account (POSA) holders to enhance customer convenience, strengthen security, and align postal banking services with modern banking standards. Unlike existing cheque books, the new Personalized Cheque Books will contain pre-printed details such as the account holder’s name, account number, and IFSC of the Department of Posts. The facility became effective from May 2026 and, in the initial phase, customers can request the cheque books by visiting post offices, while Internet and Mobile Banking request facilities will be introduced later. The Department clarified that Instant Cheque Books will continue alongside Personalized Cheque Books, allowing customers to choose either option. Personalized Cheque Books will be delivered free of cost to the customer’s registered address. A revised cheque book request form and detailed Standard Operating Procedure (SOP) were also issued for implementation.
No. FS-POSB/6/2025-FS-DOP-Part(1)
Government of India
Ministry of Communications
Department of Posts
(Financial Services Division)
Dak Bhawan, New Delhi — 110001
SB Order No.05/2026 Dated: 08.05.2026
To
All Head of Circles
Subject: Introduction of Personalized Cheque Book (PCB) in Department of Posts-reg.
Madam / Sir,
This is regarding introduction of Personalized Cheque Books (PCB) for Post Office Savings Account (POSA) holders. Presently, the cheque book issued by the Department does not contain details of the account holder like name and account number. To enhance customer convenience, improve security features, and align financial services with modern banking standards, it has been decided to introduce Personalized Cheque Book to the POSA customers.
2. The Personalized Cheque Book shall contain pre-printed details of the account holder such as name and account number along with I FSC of Department of Posts (DoP). The PCB facility will be made available w.e.f. 05.2026 for all POSA customers. In the first stage, the customers may make request for Personalized Cheque book by visiting the Post Office. This service shall be available through Internet/Mobile Banking subsequently.
3. The Instant Cheque Books shall continue to be available to POSA customers. The account holder may opt for either, Instant Cheque Book or Personalized Cheque Book at their choice. The facility of Instant Cheque Book shall be provided exclusively at the counter, whereas Personalized Cheque Books shall be delivered, free of cost, to the last updated address of the account holder. The Cheque Book Request Form has been accordingly revised and is enclosed herewith as Annexure-I. It is also available on the official website of India Post.
4. Detailed Standard Operating Procedure (SOP), including request processing, printing, and dispatch mechanism, is enclosed as Annexure-II.
5. It is requested to circulate this to all concerned for information, guidance, and necessary action, and also to ensure wide publicity of the newly introduced Personalized Cheque Book facility of the Department of Posts, highlighting its enhanced convenience and customer-centric features. The same may also be displayed on the notice boards of all Post Offices.
6. This issues with the approval of the Competent Authority.
Yours faithfully,
(Devender Kumar Sharma)
Assistant Director (SB-II)
Copy to: –
1. PPS to Secretary (Posts)
2. PPS to Director General Postal Services
3. PPS/ PS to Member (Financial Services)/Member (0)/Member (P)/ Member (HRD)/ Member (Tech)/ Member (Service Quality and Marketing), Member (Infrastructure), JS & FA
4. Director General, APS, New Delhi
5. Chief General Manager, BD Directorate / Parcel Directorate / PLI Directorate.
6. CGM, CEPT for kind information and uploading on India Post Website.
7. Deputy Director General (Vig) & CVO) / Sr. Deputy Director General (PAF)
8. Director, RAKNPA / Directors of all PTCs
9. Director, CPRC Chennai.
10. Director General P & T (Audit), Civil Lines, New Delhi
11. Secretary, Postal Services Board / All Deputy Directors General
12. All General Managers (Finance) / Directors Postal Accounts / DDAP
13. The Joint Director & HOD, National Savings Institute, ICCW Building, 4 Deendayal Upadhyay Marg, New Delhi-110002
14. The Under Secretary, MOF (DEA), NS-II Section, Kartavya Bhawan, New Delhi.
15. All recognized Federations / Unions / Associations
16. Guard File/e-File.
(Devender Kumar Sharma)
Assistant Director (SB-I I)
