IRDAI issued instructions to all insurers, including life and standalone health insurance companies, to fast-track settlement of insurance claims arising from the natural disaster and subsequent heavy rains causing floods in the Assam districts of Sivasagar, Charaideo, Jorhat, and Golaghat. Insurers have been directed to mobilise resources, engage surveyors, loss adjustors, and investigators for quick claim settlement, and nominate a senior executive to coordinate with the Chief Secretary. Districts with large numbers of claims are to be overseen by a designated District Claims Service Head, whose contact details are to be publicised through insurers’ websites and the media. Insurers have also been advised to assist claimants through 24×7 helplines, establish special district-level claims desks with delegated claims settlement authorities, expedite claim and on-account payments, and encourage policyholders to use electronic communication for correspondence.
Insurance Regulatory and Development Authority of India
Press Release Dated: 04th August 2026
IRDAI advised Insurance Companies to settle Insurance claims relating to natural disaster affecting four districts of Assam, viz. Sivasagar, Charaideo, Jorhat and Golaghat on Fast Track
The natural disaster affecting four districts of Assam, viz. Sivasagar, Charaideo, Jorhat and Golaghat have caused widespread loss of lives, property (homes and businesses) and infrastructure. The Sector Regulator IRDAI issued instructions to all Insurers including Life and Standalone Health Insurance Companies to mobilise all resources to ensure immediate service response including engaging the services of Surveyors, Loss Adjustors and Investigators for quick settlement of claims arising out of the losses due to the natural disaster and subsequent heavy rains causing floods.
The insurers have been advised to communicate the nomination of a Senior Executive to the Chief Secretary immediately. Districts reporting large numbers of claims are to be overseen by a designated District Claims Service Head. The insurers will give wide publicity on the contact details of these officers on their websites and also in the media.
Insurers have been advised to respond/assist the claimants through their 24×7 helplines, special claims desks at district level with delegated Claims Settlement Authorities for speedy processing and settlement of claims. Insurers have been advised to settle claim payments/on account payments at the earliest and also encourage policyholders to use electronic communication wherever possible for correspondence.
Also Read Circular in this regard: IRDAI Issues Claims Settlement Guidelines for Assam Flood-Affected Districts
