The word ‘Tips’ refers to the small amount of money paid to a waiter or bearer in a restaurant or bar. TIPS is considered as the abbreviation for the phrase ‘To Insure Preferential Service.’ The payment of tips is compulsory in the USA but it is considered an insult in Japan and Hong Kong. Here, the plus and minus aspects of tips are discussed.
Paying tips must be voluntary. Because, it’s a reward for the good service rendered. Some firms collect the tips by the name of service charges forming part of the bill while the same is explicitly mentioned by some firms as tips. Many employers pay less to their wait staff as the latter make up the shortfall from the tips. There are instances when the tips paid to the serving staff are more than what the owner earns on each bill.
Many people measure a person’s generosity by the tips paid. This is quite improper as it becomes a judgement of the values. As the tips are given in appreciation of the good service provided by a person, the giver has the discretion to pay or not, and also to determine the size of tips. Moreover, the business stands to suffer from dwindling patronage. If the tips are insisted for each service, it loses the character of ‘tips’ itself and becomes a levy to the customer. Moreover, the business stands to suffer from dwindling patronage.
Paying tips to an ineligible person makes him complacent and casual in his job. He ignores the defects in his service butMohan Thulasingam, cultivates bias and self-interest towards the customers that pay handsome tips. In an eatery, the waiter returned the tips saying the minimum is so much. During a train journey, the catering servants hurriedly delivered the food much before the scheduled time so that they could leisurely collect the tips. They demanded the tips even though they are on the regular payroll of the employer. The waiter of a hotel behaved indifferently and carelessly for serving the dishes during the entire period of stay. When the last day came to the checkout in the morning, he voluntarily served extra plates of the breakfast anticipating some tips.
Many a times we pay the tips to a person serving us directly, though the service comes from another source. The sharing of such gratuities received does not occur among all responsible for the good work done. In a restaurant, the other employees such as the cook, kitchen staff, receptionist, table-keeper, order-taker, dish-cleaners, and dishwashers do not partake in the money given by a customer as tips. To distribute the tips among the entire staff of the business, the management can levy a charge as ‘Hospitality fee’ by clubbing in the menu price. This practice would motivate all the contributors equally. Moreover, It would be nice if the tips are eliminated totally to avoid any discrimination against the customers.
(Author is a Ex-Banker and can be contacted on firstname.lastname@example.org)