In re Arista Networks Limited (CAAR Delhi)
M/s. Arista Networks Limited, having office at 70 Sir John Rogerson’s Quay, Dublin 2, Ireland, (hereinafter referred to as “the Applicant/ Arista”) is a private limited company registered in Ireland under Companies Regis e. The evidence of shareholding pattern is filed along with this application Pattern” of the Applicant as Annexure-Ill. Memorandum of Association is attached as Annexure-IV and the Articles of Association has been filed with this application as Annexure-V. The Applicant is engaged in manufacturing and supplying various networking and information technology products and associated services worldwide.
1.1 The Applicant is operating the Service Support Operations (“SSO”) as an independent business unit with its own business activity, segregated from the Applicant’s Sales Channel through which products are sold to Customers. The SSO is exclusively responsible for managing the hardware replacement for end-users who have initially purchased a finished product through the Applicant’s Sales Channel via its sales partners and distributors and who have acquired, along with the purchase of the hardware, a Service Contract with Arista that includes the replacement, free of charge, of defective hardware as needed.
1.2 When the end-users face a hardware failure, Arista’s SSO program offers rapid replacement of the hardware. An end-user who has purchased the Service Contract and is eligible for the SSO coverage will not pay anything upon receipt of the replacement hardware unit (i.e., Service Spare Part), regardless of the quantity and type of products replaced during the service period. The replacement of the defective hardware with a Service Spare Part is free of charge and at no cost to the end-user. There is no sale between Arista and the end-user who receives the Service Spare Part as a replacement of hardware under the SSO contract.
