Denial of boarding due to overbooking amounts to deficiency in service

Bechu Kurian Thomas Vs Qatar Airways (District Consumer Disputes Redressal Commission Ernakulam) Introduction: The case of Bechu Kurian Thomas versus Qatar Airways brings to light the issue of denial of boarding due to overbooking and its implications under the Consumer Forum Act. Despite the provision of lower compensation in the Aircraft Act and Carriage by Air Act, the complainant, a senior advocate, was denied boarding for his journey to Edinburgh, even though he possessed a valid boarding pass. This case raises questions about unfair trade practices, deficiency in service, and the possibi...