Directorate General of Systems and Data Management
CENTRAL BOARD OF INDIRECT TAXES & CUSTOMS
Date: 28th June 2022
Category: Customs
Issued by: ICEGATE
Subject: Advisory for Anonymised Escalation Mechanism under Faceless Assessment
CBIC has endeavored to provide an Anonymized Escalation Mechanism for ICEGATE registered users where they submit their grievance for delay in Bill of Entry clearance under faceless assessment. The delay in clearance would subsequently be escalated to the concerned Faceless Assessment Officers.
The facility shall also enable users to track the status of grievances submitted by them till the eventual resolution.
Steps to be followed:
ICEGATE registered users are required to contact the ICEGATE Helpdesk team on the toll free number 1800-3010-1000 to avail the functionality of Anonymised Escalation Mechanism under Faceless Assessment.
1. Log a grievance:
Users can log a grievance for delayed clearance after 24 hours of filing the Bill of Entry.
Users would be required to provide the following details to the Helpdesk agent:
- ICEGATE ID
- Bill of Entry number
- Bill of Entry date
- Port code
The grievance shall be submitted by the Helpdesk agent and a grievance number shall be provided to the user for future reference.
2. Track the grievance status:
Users can track the status of the registered grievance by providing their ICEGATE ID and either of the following:
- Bill of Entry details, including Bill of Entry number, Bill of Entry date and Port code
- Grievance number
Note: The Anonymised Escalation module shall be made available post login on ICEGATE portal itself and advisory for the same shall be issued in due course of time.
For any further queries or help kindly contact ICEGATE Helpdesk Team on icegatehelpdesk@icegate.gov.in or 1800-3010-1000
