Browser Settings
Income Tax Department recommends that you use the following browser specifications for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use the e-Filing website using other browsers and versions, but the pages may not display properly or you may experience difficulties to use all of the functionality.
- Mozilla Firefox ( versions 11.0, 12.0, 13.0 )
- Google Chrome ( versions 19.0.x, 20.0.x, 21.0.x )
- Internet Explorer ( version 7.0, 8.0, 9.0 )
- Safari ( versions 3.0, 4.0, 5.0)
Enable Java script in Mozilla Firefox
- From the menu bar select Tools ->> Options.
- From the Options window, select the Content icon. Check the “Load images automatically”, “Enable JavaScript” and “Enable Java” checkboxes.
- Click OK button.
To delete cookies in Mozilla Firefox
- From the menu bar select Tools ->> Clear Recent History
- From Clear All History window select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select Everything.
- Click on Clear Now
Enable Java script in Google Chrome
- Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
- From the drop-down menu, select Settings
- At the bottom of the page, click Show advanced settings
- Under Privacy, select the Content settings
- Under the JavaScript heading, select the Allow all sites to run JavaScript radio button
To delete cookies in Google Chrome
- Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Enable JavaScript in Microsoft Explorer
- Click on the gear icon on the Internet Explorer Browser ( top right corner.)
- Select Internet Options.
- Next click Security tab.
- Then select Custom level.
- Scroll down for Scripting section.
- Enable Active Scripting.
- Click OK.
To delete cookies in Microsoft Internet Explorer
- Click on the gear icon on the Internet Explorer Browser ( top right corner )
- Select Tools.
- In the General tab, Select click Delete browsing history
- Select the Cookies check box, and then click Delete.
Enable Java Script in Safari
- Click on the gear icon on Safari Browser ( top right corner.)
- Select Preferences.
- Select Security.
- Then select Enable Java Script from Web content.
To delete cookies in Safari
- Click on the gear icon on Safari Browser ( top right corner )
- Select Preferences.
- Select Privacy tab
- Click on Remove All Website Data.
- Click on Remove Now.
FAQs
Q 1) I cannot read the file for signing while uploading XML. What should I do ?
Answer: This problem is due to your Internet browser settings. Please do the following,
- In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> You should enable “Include local directory Path when uploading file to the server”.
- Create a folder in the “C” Drive called fakepath (c:fakepath) and copy the xml files to this folder. Restart the Browser and you will be able to upload the file.
Q 2) I have saved the XML file in my computer, but while uploading, system is giving an error “Cannot read the XML file”? What should I do ?
Answer: Kindly set the Internet Explorer Security Settings to Low. Please follow the below steps:
In case of Windows Vista/Windows 7,
- Go To Start–>Control Panel–> Programs–> Java–> General tab.
- Click on “Settings” button in ‘Temporary Internet Files’.
- Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files” button and press OK.
- Close your existing browser and open a new browser.
Q 3) The web page is expired while uploading a DSC, What should I do ?
Answer: Java Runtime Environment V 1.6 or above, needs to be installed in your machine.
On clicking the login button on http://www.incometax.gov.in, it displays page as “this site can’t be reached”. What should be the porblem. I have tried on both i.e. Internet Explorer and Chrome. Please help me.