In re Inflow Technologies Private Limited (CAAR Mumbai)
The Customs Authority for Advance Rulings (CAAR), Mumbai examined the classification and eligibility for concessional duty of the product “Neat Pad” imported by the applicant. The Authority reviewed the submissions filed in the application, statements made during the personal hearing, and the available legal framework. No comments were received from the jurisdictional Commissioner. The central questions were the correct tariff classification of the Neat Pad and whether it qualified for the benefit under Serial No. 20 of Notification No. 57/2017-Customs.
The Authority noted that the issue falls squarely within Section 28H(2) of the Customs Act, 1962 as it relates to classification. Under the General Rules for Interpretation, classification must be derived from the terms of headings and relevant Section or Chapter Notes. The Neat Pad, as described by the applicant, is a purpose-built meeting room device featuring an 8-inch HD touch screen with functions such as LED indicators, wireless sharing, PoE, WiFi, and MIMO support. It runs hardened firmware and manufacturer-installed Zoom Room Controller and Microsoft Teams Room Controller applications. Users can select between Zoom or Microsoft Teams modes and switch through a factory reset. No third-party software can be installed.
The Authority observed that although there is no specific tariff entry for Neat Pad, its characteristics indicate that it is a communication device used to conduct, operate, and control meetings. The device connects to Zoom and Teams servers through wired or wireless networks and is not covered by any exclusion under headings 8443, 8525, 8527 or 8528. The Authority examined Customs Tariff Heading (CTH) 8517, which includes telephone sets and other apparatus for transmission or reception of voice, images, or other data in wired or wireless networks. The structure of CTH 8517 and its relevant sub-headings, including entries covering machines for the reception, conversion, and transmission or regeneration of voice, images, or data, was detailed.
The HSN Explanatory Notes to heading 85.17 clarify that it includes apparatus enabling transmission or reception of speech, sounds, images, or other data between two points over wired, wireless, or interconnected networks, including local and wide area networks. The Authority observed that the Neat Pad fits this definition as it transmits or receives speech, images, or data and performs meeting control functions.
The ruling also referred to a Delhi High Court decision concerning Amazon Echo devices, where the Court held that the principal function of those devices was reception and transmission of data, supporting classification as communication devices under 8517 62 90. Applying similar reasoning, the Authority found the Neat Pad to be a communication apparatus enabling connection to communication networks and transmission or reception of speech, sounds, images, or data. Accordingly, the Authority concluded that the device falls under CTH 8517.
Under the sub-heading structure of CTH 8517, the Authority determined that the Neat Pad was not specifically covered by any named products under 8517 69, and therefore falls under the residuary entry 8517 69 90.
The Authority next considered whether the device qualifies for the concessional basic customs duty (BCD) of 10% under Serial No. 20 of Notification No. 57/2017-Customs. The Notification grants concessional duty to goods classifiable under 8517 62 90 or 8517 69 90, except those listed under exclusions (a) to (i). The applicant claimed that Neat Pad is not covered under any of the exclusions. The Authority reviewed Circular No. 08/2023 dated 13.03.2023, which clarifies identification of products under exclusions (b) to (h). The Circular includes detailed descriptions of optical transport equipment, packet optical transport products, IP radios, VoIP equipment, Carrier Ethernet Switches, Packet Transport Node products, MPLS-TP products, and MIMO/LTE/4G/5G-related equipment.
The Authority examined the Neat Pad’s features as described: an 8-inch touchscreen device pairing with Neat Bar systems to form Microsoft Teams Rooms systems, functioning as a room controller or scheduling panel, with support for Power over Ethernet and AC power. Based on a plain reading of Notification No. 57/2017 and the Circular, the Authority found that the device does not match any products covered in the exclusion categories. For confirmation, a reference was made to the Department of Telecommunications (DoT), which responded that Neat Pad does not appear to fall under items (b) to (h) of the CBIC Circular and resembles an IT product like an android-based tablet.
The Authority concluded that the Neat Pad is not excluded under Serial No. 20 of Notification No. 57/2017-Customs and therefore qualifies for the concessional BCD rate. Ultimately, the Authority ruled that the Neat Pad is classifiable under CTH 8517, specifically under sub-heading 8517 69 90, and is eligible for the benefit under Serial No. 20 of Notification No. 57/2017-Customs.
FULL TEXT OF THE ORDER OF CUSTOMS AUTHORITY OF ADVANCE RULING, MUMBAI





