Advocate C.P. Chugh
Recently CBDT has initiated Process of Validating Contact Details of Assessee and in the process it requires each assessee to furnish his/her Mobile Number and E-mail ID with an condition that a Mobile and  Email Id can be used by not more than 4 assessee.
Perhaps the Board is not aware that in most of the cases returns being submitted by a Family or Group of Companies far exceed 4 in numbers.

It is worthwhile to mention that most of the returns (almost 90% ) are being filed either through Chartered Accountants, Tax Advocates or Tax Return Preparers who for the sake convenience use their own mobile and email id.  It is because the communications delivered by the Board are well attended and responded.
Most of the time the Assessee is not physically present before his tax adviser and seeking validation details from him consume time and energy.  Above all the  Session at portal is available for short period before the session get terminated and it is almost impossible to call the assessee, get validated PIN sent to his Mobile/Email with in that short span of time.
The efforts of the Board, how so ever may be rational and genuine, is causing harassment and difficulty to TAX Professionals consuming lot of their energy, efforts and cost in either re-setting of passwords (another cause of harassment) or validating contact details.
One may doubt what purpose the Board want to serve by making e-filling more cumbersome, difficult and less user friendly, while at the same time it is mandating more classes of person to compulsory e-file.
May I draw your attention to the fact that only 10% of Indian House Holds are having access to Broad Band Connections, internet density and  with 43% tale density, the Decision of the Board can not be termed as user friendly.
While Shri Narender Modi, Hon’ble PM of India has been reiterating again and again that there must of less governance,  procedure of attestation be done away, self attestation would suffice, the Board creating an environment where every one is feeling cheated and harassed is not in tune with what He says.
May I request the Board to re-consider their decision of seeking personal mobile and email ids and devise ways and means to make the e-filling more user friendly. The following table would  substantiate my claims of poor tale and internet density.
Telephony
Telephone Subscribers (Total) (2013) 915.19 million (December 2013)
Fixed lines (December 2013) 28.89 million
Mobile phones (2013) 886.3 million
Monthly telephone additions (Net) (December 2013) 5.5 million
Teledensity (2013) 74.02%
Rural Teledensity 42.67%
Internet access
Percent household access (total), 2012 10.2% of households (137 million)
Percent broadband household access 1.18% of households (14.31 million)
Broadband internet users 55.20 million (December 2013)

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0 responses to “Mandatory Validation of Contact Details at Income Tax Portal despite poor tale and internet density”

  1. Abishek says:

    After logging in and updating the email and mobile, I filed the Return. Next day, I logged in again to download ITR-V, but THE WEBSITE IS ASKING FOR DETAILS AGAIN !!. What is the Stupid income tax department upto ??

  2. R. K. Kotian says:

    Will the e-filing administrator explain how the persons – non residents and others – filing their Income-tax Returns follow this procedure – when they do not have an Indian mobile or even if they have they do not operate the same abroad.

    Any change should be brought about after proper notice and after giving reasonable time to the persons concerned to adopt to the new changes. The changes should be suggested or implemented only if the same does not adversely affect them.

  3. S PRAKASH says:

    Sir,
    Hon’ Advocate C.P. Chugh has very accurately explained to the Board,Government that the system of validation of the contact information has been introduced at the wrong time and in the wrong form.The security concerns of the assessee details is the responsibility of the Board, But in the name of the security if filing itself is made much user friendly and not cumbersome. The servers of the department should be secured and not the filing system itself.Quoting one example of the data accesses by the third party it does not mean the system is not secure.In spite of so much of security the details of national importance is leaked, if so if the income tax details of an assessee is leaked nothing will happen to the nation at large, think of the people of the county and as promised by the PM, make the system more user friendly and not the cumbersome.If this is introduced the number of e-filing returns will come down and again the department will face another problem.

  4. Rameshwar says:

    PEOPLE SITTING IN A/C ROOMS IN DELHI DO NOT KNOW GROUND REALTIES. MOST OF THE SMALL ASSESSEES DO NOT POSSES EVEN COMPUTER NOT TO SAY OF NET AND DO NOT KNOW HOW TO OPEN MESSEGE BOX OF MOBILE HAND SET. AS SUCH I FAIL TO UNDERSTAND WHETHER THIS DECISION WILL IMPROVR COMPLIANCE OR HARASS THE ASSESSEES. CBDT SHOULD GIVE A RETHOUHGT.

  5. CHIRAG GANGADIYA says:

    we all advocate facing very much difficulty this is practicaly not possible onliy 1% assesse file return by salf. so this rule apply for all this wrong goverment want more and more efiling but advocate and C.A. will file manual return

  6. Samit says:

    I am also agree with you, for some dishonest practitioner CBDT harassing all the persons. Many person could not use internet. Many Blind person could not use computer or Mobile. Government should think about it.

    • Anil says:

      We should find out and honour the person who actually permitted this security measure. I am sure nobody would say “I sanctioned/permitted it”. It could even be some techie who handles website management and security, who allowed this.

  7. Arun Kumar Das-Tax Advocate says:

    I am 100% agreed with your opinion of Mr Chugh. That our CBDT has no work at all, they are always try to harassing us to change its portal technology for the end user. I have filed more or less 500 IT Returns thru online since the portal started and most of all the cases while registering a new Assessee, I given my own email IDs and own mobile numbers, because most of the assessee are not accustomed with the emails or checking emails daily for their own returns. If CBDT thinks that they will collect Demand TAX by this way, this is totally a wrong way, they should issue Notice in registered post to assessee as address mentioned in the Returns. With help of only Information Technology issued notice may not be seen by the assessee, emails may not open or mobile number may not be in existence. I think jurisdiction ITO’s should take initiative in this regard to cater the demand from assessee. The CPC is now working in very peculiar way, delayed refund and even rectification which are filed they don’t care of it. I pray to the authority they should withdraw this whimsical method of contact details of the assessee and keep the portal user friendly for the Tax counsel.

  8. Mohammad Arif Advocate says:

    We are really facing practical difficulties because of this validation system in few cases I had to create email ID as the assessee is not so literate and from a town area where u can hardly find any cyber cafe I dont know who take such decisions this practice should be amended immediately

  9. Sadashiv says:

    It is more difficult and time taken for consultant.

  10. K C AGARWAL says:

    IN OUR VIEW, THE NUMBER OF LOGGING OF MOBILE NUMBER AND EMAIL SHOULD BE INCREASED UP TO 20. IT HAS BEEN PRACTICE OF THE CONSULTANT, THAT THEY ARE NOT TELLING PASSWORD TO THE CLIENT, AND WHATEVER INFORMATION IS COMING FROM THE DEPARTMENT, THE CONSULTANT DID NOT TELL CORRECTLY AND COMPLETELY TO THE CLIENT. IT IS A GOOD STEP, WHICH HAS BEEN TAKEN ,BY THE DEPT. OFF COURSE, DUE TO THIS STEP, THE INTEREST OF THE CONSULTANT IS BEING KILLED

    K C AGARWAL

  11. Rajesh says:

    We can byepass the above requirement by pressing ESC when the form for filling communication detail is being loaded. However you need to be quick in pressing the ESC button soon after pressing Enter. It can help if you are unable to update the details due to some reasons.

  12. R. K. Kotian says:

    The Information Technology Division of Income tax department lives in a different planet – not India.
    The procedure prescribed does not take into account ground realities, where most of the returns are e-filed by consultants on behalf of the assessees. The procedure is not only cumbersome, most inconvenient and does not actually a safe system. What if a person logging in now gives an e mail id or a mobile number not actually belonging to the assessee?
    I really hope that the modified procedure will be discontinued.

  13. kunjbihari sharma says:

    From the new system of updation of efilling return is totally harrased by the CBDT .Our most of taxpayer is totally dependant on the professionals not self.so that expectation by the CBDT is not fruit ful in submitting the efilling return which is required by the WORLD BANK to the Incometax Department of India.The WORLD BANK wants number of assessee not harrassment procdure keeping by the CBDT.I request to honour CBDT ,please get back this new SYSTEM OF UPDATION OF EFILLING .

  14. CA. naresh khanna says:

    Analysis well done Sir.

    till now Even the excel utility for online efiling of returns is available only for ITR 2 !

  15. N.UDAYASIMHA says:

    Has this been sent to Chairman, CBDT/FM?
    can we take this as a campaign?

  16. NIKHIL CHHABRA ADVOCATE says:

    Hon’ble C P Chugh this article is really appreciable all Income Tax Advocates wants CBDT to consider afresh their decision.

  17. ganesh says:

    Hi,

    I hope it is not a good dicishion by CBDT, i oppose it .as online filing will come down this year.

  18. Anil Kumar says:

    This information needs to be brought to the notice of the Hon.Finance Minister and Sri Narendra Modiji. Such steps seem to be taken by tech-savvy Babus, who have no touch with rural & semi-urban India. Their knowledge seems to be therotical & bookish.

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