Reserve Bank of India
RBI/2010-11/441
DPSS.CO. OSD No. 2162/06.07.002/2010-2011
March 22, 2011
To,
All authorized ATM Network Operators
Dear Sir,
Reconciliation of transactions at ATMs failure – Time limit Complaints resolution with banks
All authorized ATM Networks provider/operator are advised to submit the quarterly data pertaining to resolution of complaints between ATM network operator and banks in the following excel format. The quarterly data should reach us within a month on completion of each quarter through email. It may also be ensured that the format and timelimit prescribed is strictly adhered to.
Please acknowledge receipt.
Yours faithfully
(G. Srinivas)
General Manager
Encl: As above
