Know Your Income Tax Refund Status Online

The ‘Refund Banker Scheme,’ which commenced from 24th Jan 2007, is now operational for Non-corporate taxpayers assessed in Delhi, Mumbai, Kolkata, Chennai, Bangalore, Bhubaneswar, Ahmedabad, Hyderabad, Pune, Patna, Cochin, Trivandrum, Chandigarh, Allahabad, and Kanpur.

In the ‘Refund Banker Scheme’ the refunds generated on processing of Income tax Returns by the Assessing officers/ CPC-Bangalore are transmitted to State Bank of India, CMP branch, Mumbai (Refund Banker) on the next day of processing for further distribution to taxpayers.

Refunds are being sent in following two modes:

i. RTGS / NECS: To enable credit of refund directly to the bank account, Taxpayer’s Bank A/c (at least 10 digits), MICR code of bank branch and correct communication address is mandatory.

ii. Paper Cheque: Bank Account No, Correct address is mandatory.

Taxpayers can view status of refund 10 days after their refund has been sent by the Assessing Officer to the Refund Banker – by entering ‘PAN’ and ‘Assessment Year’ below.

Other Refunds

Status of ‘paid’ refund, being paid other than through ‘Refund Banker,’ can also be viewed at www.tin-nsdl.com by entering the ‘PAN’ and ‘Assessment Year’ .

‘Refund paid’ status is also being reflected in the ‘Tax Credit Statements’ in Form 26AS.

Please enter your Permanent Account Number and Assessment Year for which status of refund is to be tracked at the link given below.

Click to Know Your Income Tax Refund Status

   Permanent Account Number (PAN)
   Assessment Year

FAQ in respect of Income Tax Refund

Q. From which date the refund banker has been implemented?

A. The refund banker has been implemented from January 24, 2007.

Q. In which cities the refund banker has been implemented?

A. The refund banker facility is operational for non-corporate taxpayers assessed in Delhi, Mumbai, Kolkata, Chennai, Bangalore, Bhubneshwar, Ahmedabad, Hyderabad, Pune, Patna, Cochin, Trivandrum, Chandigarh, Allahabad, and Kanpur.

Q. Who will send the refund to me?

A. The State Bank of India (SBI) is the refund banker to the Income Tax Department (ITD). The Cash Management Product department of SBI (CMP SBI) processes the refunds under the refund banker scheme. Details of refunds are forwarded to CMP SBI by the ITD. CMP SBI processes the refunds and sends the refund intimation to the taxpayer.

Q. How will the refund be sent to me?

A. Refunds are generated in two modes i.e., ECS and paper . If the taxpayer has selected mode of refund as ECS (direct credit in the bank account of the taxpayer) at the time of submission of income return the taxpayer’s bank A/c (at least 10 digits ) and MICR code of bank branch and communication address are mandatory .

For taxpayers who have not opted for ECS refund will be disbursed by cheque or demand draft. For generation of refund through paper cheque bank account no, correct address is mandatory.

From May 2008 refund is also effected by National Electronic Fund Transfer (NEFT).

Q. How can I know the status of my refund?

A. The taxpayer can track the status of its refund from the Departmental Website www.incometaxindia.gov.in / NSDL-TIN website www.tin-nsdl.com by clicking on “Status of Tax Refunds”.

Refund status can be tracked by entering the PAN and Assessment Year for which refund is to be tracked.

Status of the refund can also be tracked by contacting the help desk of SBI’s at toll free number: 18004259760 or email at: – itro@sbi.co.in.

Q. If I have shifted my residence whom should I contact for updating my correspondence address for receipt of refund?

A. The tax payer should contact its Assessing Officer and inform about the change in the correspondence address.

Q. If my bank account has been closed how will I get refund credit into the account?

A. In case of change or updation in the bank account number the taxpayer should provide the correct account number along with the MICR code where credit is to be effected to the Assessing Officer.

Q. Whom do I contact if the refund dispatched has not been received?

A. The tax payer can contact its local post office with the speed post ref no displayed at the NSDL-TIN website

Q. I have received the physical ECS refund advice and status of refund is “paid” on website of refund status track but my account has not been credited. Whom do I contact?

A. In case credit is not effected in the taxpayer account through ECS but the refund advice has been received by the taxpayer AND the status shown is “paid”- in that case, the tax payer should contact his bank or SBI. You should contact SBI at the following address.

Cash Management Product (CMP)

State Bank of India

SBIFAST

31, Mahal Industrial Estate

Off Mahakali Caves Road

Andheri (East)

Mumbai – 400 093.

Phone Number: 18004259760 or email at itro@sbi.co.in

Q. I have neither received the physical ECS refund advice and status of refund is “unpaid” on website track. Whom do I contact?

A. The tax payer should provide the correct account number and MICR code to concerned Assessing officer, where credit is to be effected. The Assessing Officer will inform SBI to send a fresh refund cheque to the taxpayer.

Q. If the date of encashing the refund cheque expires, whom should I contact?

A. The tax payer should contact their Assessing Officer as well as CMP SBI at the below address:

Cash Management Product (CMP)

State Bank of India

SBIFAST

31, Mahal Industrial Estate

Off Mahakali Caves Road

Andheri (East)

Mumbai – 400 093.

Phone Number: 18004259760 or email at itro@sbi.co.in

Q. How do I rectify any mistakes in the name, assessment year, PAN, account number printed on the refund cheque delivered to me?

A. In case of any mistakes on the refund cheque delivered to you, the following should be done:

i) Send the original refund cheque to CMP, State Bank of India at SBIFAST 31, Mahal Industrial Estate, Off Mahakali Caves Road, Andheri East, Mumbai – 400 093, Phone Number: 18004259760, along with a letter informing the mistakes on the refund cheque.

ii) Send a copy of the letter along with a copy of the refund cheque to your Assessing Officer.

iii) Retain a copy of the letter and refund cheque with you.

Q. If somebody else’s refund cheque / advice is delivered to me what should I do?

A. You should contact SBI at the following address and return the refund cheque / advice.

Cash Management Product

State Bank of India

SBIFAST

31, Mahal Industrial Estate,

Off Mahakali Caves Road,

Andheri (East)

Mumbai – 400 093

Phone Number: 18004259760 or email at itro@sbi.co.in

Q. Is there any method available to know whether the refund record has been generated for the taxpayer?

A. The taxpayer can track the status of its refund from the NSDL-TIN website www.tin-nsdl.com by clicking on “Status of Tax Refunds”.

Refund status can be tracked by entering the PAN and Assessment Year for which refund is to be tracked.

Status of the refund can also be tracked by contacting the help desk of SBI at 080-26599760.

Q. Whom do I contact for queries related to payment of refund which has been processed by ITD?

A. For any payment related query the taxpayer should contact SBI at 18004259760 or email at itro@sbi.co.in.

Q. Whom should I contact for refund related queries?

A. For any refund related query the tax payer should contact Aaykar Sampark Kendra at at 1800 103 4455 (or) +91-80-46605200 or email at refunds@incometaxindia.gov.in.

Republished with Amendments

More Under Income Tax

295 Comments

  1. SHYAM PRAKASH KUMAR says:

    SHYAM PRAKASH KUMAR :
    In above mentioned , my bank a/c number has been wrongly mentioned as 30057686454, but were as my correct bank a/c no. is 30055719982 I request you to kindly rectify the mistake as soon as possible and reissue cheque with corrected account number. Please do the needful and oblige!!
    Yours Faithfully,
    SHYAM PRAKASH KUMAR
    A/Y- 2016-17
    PAN NO-AQQPK4568B

  2. SUJIT KR BANERJEE says:

    I AM SUJIT BANERJEE MY PAN NO AGVPB3310R ,I HAVE PAID ALL THE DEMAND MADE BY YOUR IT DEPT ,NOW I WANT NO DUES CERT/ OR NO DEMAND CERT FOR THE ASSESSMENT YR 2011-2012 ,URGENTLY REQUIRD TO GET SOME REFUND FROM MY EMPLOYER KEPT IN SUSPENCE.pl NOTE AT THAT PARTICULAR YEAR I HAVE FIELED MY TAX RETURN MANULALLY TO INTOME TAX OFFICE WARD NO 2 HOOGHLY CHINSURAH WEST BENGAL.

  3. Srinivasan says:

    Hi,

    I have not received the refund 29970 INR which has been deducted.

    My Name : Srinivasan Rajamani
    PAN : BASPS9974C

    Note, I have seen in the note that refund has been sent to Refund banker, but no returns showing in my page and there is no clue.

    Please advice.

  4. tarsem says:

    sir ,
    i want to know the procedure to check income tax return filled status of year 2010-11 which was submitted in hard copy at income tax office ito ward 6 vellore. i have not receive any intimation or check till date because i have transferred to goa and whom i should contact and how.

  5. Rajesh Markar says:

    Hi,

    I am trying to fill the Refund Re-issue Request for below communication

    CPC/1112/G3/15066704375,but i am not able to and its saying that incorrect communication number.

    Could you please initiate my returns.

    Many Thanks – Rajesh Markar – ALBPM9801B

  6. Mangal Subhash Divekar says:

    Dear Sir,

    I have filled my revised return for Assessment Year 2014-2015 . I have received refund of Rs. 5680/- on 26.11.2014 out of claimed amount Rs.17580/-. Now outstanding refund amount is Rs.12095/- , which is deducted by LIC of India, TAN No. PNEL03708E.

    Communication reference No. is CPC/1415/A2/1418884759 dated 30.11.2014.

    Kindly arrange to refund balance TDS refund amount Rs. 12095/- alongwith interest.

    Kindly do the needful.

    Regards.

    Mangal S.Divekar
    PAN No. AIEPD0361M

  7. Harish says:

    mypanno.ADGPH7029 UNION BANK OF INDIA 2011.12 Refund amount not recived adress harishs/o chandrappa melekote at post beside veerabhadra temple tumkur d.t pincode572102

  8. Harish says:

    name.harish f.name.chandrappa my refund amount not recived back to income tax office please return my refund amount sir my addres harish s/o chandrappa beside veerabhadra swamy temple melekote at post tumkur d.t my a.c no.515502010002579.ifs code.ubin0551554.2011.12 refund amount 22.380 please return sir thanking you

  9. N.MURUGAN says:

    DEAR SIR,
    FOR MY TDS REFUND 2014-15 ASSESSMENT YEAR CHEQUE IS DESPATCHED THRO SPEEDPOST ON 11.4.15 BUT IT IS NOT RECEIVED.PAN NO AKBPM0088P.SPEED POST ET305847873IN

  10. Suman lata meena says:

    Respected Sir/mam

    myself Suman lata meena my pan card no.CYPM0410J my benk a/c no.30517374273 i have recieved rupes 1040/- date 07-9-2014 cheque no.131866 we had totel amount of 3218/-rupes but only give me 1040 rupes so kindly given me my remaining amount of money that is not refund by you if any reason that causes you charges in my totel amount of money…pls i requested tell me sir
    thank you sir
    Suman lata meena
    email id. dhanjilalmeena@gmail.com
    mobile no. 9829898641
    adderes-QTR NO T42A RLY COLONEY BARAN RLY STATION BARAN PIN.325205

  11. MVK Kannan says:

    Dear Sir/ Madam,
    i am living with a problem of IT refund for my tax deducted while I was working in Mumbai and the filing of return year is 2010-11.
    In fact they had returned but since i was an NRE the account number in the bank was mis interpreted for the account and my house address and the cheque went back. (it was my kerala address of my house).
    Currently I have got an account at bangalore and the Axis bank.
    At present I am an NRE and I am not able to follow up.
    I had tried through many sources but so far no proper redressal.
    The last heard was something as a silver lining is that the income tax department is that the amount is intact and was done on the public query at the Bangalore IT processing center in the month of June 2014 after the response sheet updated was in tact.
    If there is a way to help, i would like to get the help professional and i would be grateful to your esteemed office.
    Please reply.
    Yours sincerely.
    Mangat VK Kannan.
    Sharjah.
    email id. mvkkannan@gmail.com

  12. Wininder Singh Chona says:

    PAN AAAPC2172K-Reference No CP 14000136745- Date of issue of cheque 15 December 2014. Speed Post Reference No EQ 838745632IN. Refund cheque not received till 23 December 2014. Request your help to 77 years old Army Major General.

  13. NKumar says:

    I have filed manually my income tax return for assessment year 2008-2009 with following details:
     Date: 31-July-2008
     PAN NO: APLPK2948D
     Circle: Ward 2( H-N )
     Refund Amount: Rs. 10506/- As per ITR-I
     REFUND UNDELIVERD STATUS [www.tin-nsdl.com]: The refund banker has not send this refund to banker.
     Contact to payment related query at SBI at 18004259760 & email at itro@sbi.co.in: As a response, please contact Aaykar Sampark Kendra – AO Noida for processing

    Just to inform you that I was out of country during this period and verified with records that I did not receive this refund by any mode to my address/bank.
    So now I requested to my Noida ward Accessing Office to process my refund for AY 2008-2009. Already verified with old TMS system that the outstanding is valid and it is associated with my PAN.

    There are number of visits which I already made to income tax office Noida to process my outstanding refund but unable to make/Initiate it.
    Now officer told me to come in next visit with following documents for further processing. Still he did not accept my request application.
    Following lists of documents to initiate this process. Is it realistic?
    Documents:
     Rs 100/- Notary stamp paper Indemnity bond stating that I have not filled any revise return: (If system is saying that there is no another return for this year then why officer is asking for this)
     All my banks statement from 2008 – till date (That period salary account is already closed so how can I give that statement, also why my all other banks statement is required for this)
     Cancel cheque – a valid demand
     PAN card copy – a valid demand
     Original ITR-I – a copy of it should be required not the original as I have only proof.
     Address proof – a valid demand

    He told me without this he will not initiate. Although I am giving the only proof which is required to initiate the same.

    Now I am totally confused to whom I should contact to resolve this issue. Now raising this with you.
    Please help me in this matter and guide me for the actual process

  14. babli says:

    BABLI CHOHAN Says:
    OCT 06 , 2014 At 16;00 PM
    BABLI CHOHAN,
    (PAN-BAZPC5363C)
    DAKSHIN PURI AMBEDKAR NAGAR
    F-361 NEAR DURBAL NATH MANDIR
    REGISTERED N0 780645
    TO DELHI
    SUBJECT-TO REISSUE THE CHEQUE
    SIR,
    I HAVE FILED MY INCOME TAX RETURN FOR THE ASSESSMENT YEAR-2014-15
    ACCOUNT NUMBER 30171297571.
    PLEASE, REISSUE THE CHEQUE ON MY ACCOUNT NUMBER 3115550942 AND SEND THE ABOVE ADDRESS.
    I WOULD BE HIGHLY OBLIGED.
    THANKING YOU,
    BABLI CHOHAN

  15. AMGPK8489B says:

    AMOD KUMAR
    (PAN-AMGPK 8489 B)
    BAHILWARA RUPNATH
    MUZAFFARPUR 844111
    TO SBI MUMBAI
    SUBJECT-TO REISSUE THE CHEQUE
    SIR,
    I HAVE FILED MY INCOME TAX RETURN FOR THE ASSESSEMENT YEAR-2013-14
    ACCOUNT NUMBER 1624445548.
    PLEASE, REISSUE THE CHEQUE ON MY ACCOUNT NUMBER 1624445548 AND SEND THE ABOVE ADDRESS.
    I WOULD BE HIGHLY OBLIGED.

    THANKING YOU,

  16. RANDHIR KUMAR says:

    RANDHIR KUMAR,
    (PAN-AMBPK 1329 D)
    SAKRI MAN SAKRI CHANDPUR
    PUSA MUZAFFARPUR BIHAR
    848425
    TO SBI MUMBAI
    SUBJECT-TO REISSUE THE CHEQUE
    SIR,
    I HAVE FILED MY INCOME TAX RETURN FOR THE ASSESSEMENT YEAR-2013-14
    ACCOUNT NUMBER 30171297571.
    PLEASE, REISSUE THE CHEQUE ON MY ACCOUNT NUMBER 30171297571 AND SEND THE ABOVE ADDRESS.
    I WOULD BE HIGHLY OBLIGED.

    THANKING YOU,
    RANDHIR KUMAR

  17. KUMARI NIDHI says:

    KUMARI NIDHI
    (PAN-AFBPN 0318 L)
    RAMRAJI ROAD MARIPUR
    MUZAFFARPUR BIHAR
    TO SBI MUMBAI
    SUBJECT-TO REISSUE THE CHEQUE
    SIR,
    I HAVE FILED MY INCOME TAX RETURN FOR THE ASSESSEMENT YEAR-2013-14
    ACCOUNT NUMBER 18970100001824.
    PLEASE, REISSUE THE CHEQUE ON MY ACCOUNT NUMBER 00881200008497 AND SEND THE ABOVE ADDRESS.
    I WOULD BE HIGHLY OBLIGED.

    THANKING YOU,

  18. Shivaji s pore says:

    Dear Sir,
    i have filed on line my income tax return Dt-01/11/2011 , Ack No-184300713030660 PAN NO AXVPP6684P
    Ward 2( 3 ) Fiied on30/07/2013
    Refund Amount Is Rs. 31660/- even now i have not received my refund, maximum time i have requited email on ask@incometaxindia.gov.in, as well as call on CPC No. -1800425229 AS WELL AS 08022546500 they told contact in local ward, i consult in local ward No. 25 ( 3 ) 4 they told contact to CPC Banglor , now i am totally tired to whom i should contact , plase help me in this matter

  19. Amarnath Upadhayay says:

    AMARNATH UPADHAYAY
    (PAN-AAMPU 3651 M)
    W-28 SECTOR-12
    DATE-106\2014
    TO SBI MUMBAI
    SUBJECT-TO REISSUE THE CHEQUE
    SIR,
    I HAVE FILED MY INCOME TAX RETURN FOR THE ASSESSEMENT YEAR-2013-14
    I HAVE RECEIVE A CHEQUE 3 JANUARY 2014 THIS CHEQUE NUMBER 027605 AND CBS ACCOUNT NUMBER 32376519180.SO,THIS CHEQUE VALADITY END AS I COULD NOT GIVE IT TO THE BANK.
    PLEASE, REISSUE THE CHEQUE ON MY ACCOUNT NUMBER 00881200008497 AND SEND THE ABOVE ADDRESS.
    I WOULD BE HIGHLY OBLIGED.

    THANKING YOU,
    YOURS SINCERELY,
    AMARNATH UPADHAYAY

  20. v chandraiah says:

    dear sir my tax refund 2009-2010 and 2010-2011 pending please veryfy refund send mypan ABBPC9874A my income tax office ward no 1 ongole-523001AP please arrange immdeately

  21. Srinath Misra says:

    Respected sir,
    i have got a chaque to your department,unfourchunetle my account no is mistaken wrong,there after i’m contact u’r help line no,and following
    advice,to return the chaque with a application.
    i hope sir , u refund a new chaque as early as possible.

    thanking you
    srinath misra
    c/o malay kr. banerjee
    near 112 no. rail gate
    deshbandhu nagar
    durgapur-11 , (w.b.)
    mobile-08116348898

  22. Nitin Gaikwad says:

    I’ve filled my returns in the month of August and i haven’t received my cheque. People working with me in the same organization have been receiving it since 2 months ago but no luck for me. Every time i call up the helpline, i get the same reply as in it is in process. My PAN no is AHMPG8979M. Request you to please check and let me know a tentative date as in when shall i expect it.

  23. Subhash ChandrA Pandey says:

    I Subhash Chandra Pandey serving Indian army. I have filled a e return AY 2012-13 and cheque No 871188 dt 09 Nov 13 booked at BNPL SP MUMBAI OSA on 12 Nov 13 but same not received to me. Track No EA750960852IN and presently located at same place. My contact No is 8439713918 and PAN No anvpp9033g. Pl trace out and take action accordingly. Thanks

  24. R.SELVARATINAM says:

    Sir, My PAN is BDNPS 7654 D. Mt A/C no is 433364484.I have received a cheque for an amount of Rs.43680/-for tax refund for Assessment year of 2011-12.Unfortunately My A/C no is wrongly mentioned as43361000 and i return the cheque to SBI Bangalore branch.But still i have not received any favorable reply or cheque.Please kndly look in this matter.
    Thanking You.

  25. RAGHAVENDRA ONKAR says:

    Dear Sir,
    I am filing the returns regularly but for the years 2011-12,2008-9& 2007-8 the assessing officer has not sent the returns to the refund banker. For 2007-8 IT returns filed IT office Masb Tank Hyderabad,for the year2008-09 the It returns filed at Ward1(2) at Guntur,and for the year 2011-12 IT returns filed at Ward no6(3) at bangalore through auditors but to my surprise I am not able to contact correct IT officers for want of contacy nos and mail IDs I dropperd letters to the concernd IT officials but no reply. Please let me know the procedure.
    O.R.Rao

  26. JAYAPRAKASHRAO says:

    Dear Sir,
    I have not received income tax refund for the financial year 2012-13.My PAN No. is AIUPJ1173B Whom to contact.

    Thank you

  27. Global Environmental research Labs says:

    Dear Sir

    I had not recieved my tax return till date for the year 2011-2012 and 2012-2013 please do the needfull

    K N Bhaskar Rao
    Global Environmental Research Labs

  28. DEEPAK KUMAR says:

    My refrence number 299361942 my pan no ADAPL4525E AC NO 2733000100230180 date 26/10/2013 MY TDS REFUND IS NO CREDIT IN MY BANK ACCOUNT Name Manohar lal 999999999 my mobile no 8607057102 assesment year 2013-2014

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