At present, no online grievance handling mechanism is in existence to resolve the difficulties being faced by assessees relating to TDS or E-filing of income-tax returns. To enable the assessees to seek early resolution of their queries within a short span of time, it is suggested that an online portal may be created wherein the assessee can post his complain/query relating to his own returns and which are answered by the respective Assessing Officer. The system may have following features:

a) The query not replied within a specified period of time is escalated to higher authority say Assistant Commissioner, then to Deputy Commissioner and so on according to the hierarchy.

b) Once the issue is resolved the assessee should be allowed to reopen his query if he is not satisfied with the response received and has further submissions to make.

c) The assessee should be able to check the status of his grievance online.

d) SMS and email alert may be given at the time of receipt of grievance and at the time of disposal of grievance.

In this regard, we wish to mention that the Institute of Chartered Accountants of India is successfully operating an online grievance portal “E-Sahaayataa” to cater to the queries of approximately 10 Lakh students and 2 Lakh members. All the officials of the ICAI are mapped in the portal to ensure that all unanswered grievances are escalated to higher levels. Since the inception of this system in June 2010, ICAI has successfully answered approximately 98,000 queries.

It is suggested that an online grievance portal for speedy resolution of queries of assesses be created. If required, the ICAI would extend its full support in developing the said grievance portal.

Source- Pre-budget Memorandum 2014 on direct taxes by ICAI

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Tags : ICAI (2196) ITR (552) TDS (922)

21 responses to “Create Online grievance portal to solve queries related to TDS and ITR – ICAI”

  1. Sanjay Kumar says:

    Dear sir, I have invested Rs 50000/ in NPS TIRE II IN FY 2016-17and taken benefits under 80ccd1b. Now I have redeemed and got rs 54200/ in this fy year. How tax will be calculated on whole amt received I.e rs 54200 or on benefit received I.e rs 4200/.

  2. Sanjay Kumar says:

    Dear sir, I have invested rs 50000/ in NPS Tire II in fy 16-17 and taken benefit under 80CCD(1b) now I have redeemed and got total amount rs54300/. MY QUESTION IS HOW IT SHALL BE CALCULATED. ON TOTAL AMOUNT RECEIVED I.e 54300/ or only on benefit I.e 4300/ received.

  3. Chandrakant Dewangan says:

    Dear Sir,

    Please Explain

    what is the role of SRP & MRP in GST For B to C Sale.

  4. DEVENDRA KUMAR MAURYA says:

    1. if assesses have two different job work income then what should be maximum limit of job work and why?
    2. if assesses pay itself tuition fees in collage then 80c will be applicable.

  5. Rajesh says:

    I own a property which i got from my father through a settlement deed. Now i would like to buy a new flat by taking a home loan. Am i eligible for tax benefits (interest and principal paid for the loan) for my income tax calculations.

  6. Adv. Ravindra S.Supare, says:

    Will it be necessary to submit a revised the income tax return of the previous year ?

  7. Adv. Ravindra S.Supare, says:

    Let me know how much amount to be shown on liability side and asset side in previous year to account for transaction of sale deed worth Rs. Fifty five lakhs this year ?

  8. Kumar says:

    Dear Sir,
    I was regular Income tax payer for 25 years. But last one year I am without job, i.e no income. I have with drawn Rs. 8 lakh from my PPF and deposited in MIS in posit office.
    Please suggest still I have to file ITR.
    Further, service classes people has to give advance Income tax. according to 2016 budget.
    Please reply.
    Thanks & Regards,
    A. Kumar

  9. ramachandra says:

    Sir,

    Please let me know, if Professional Bill is Rs.32000/- how much tax I have to deduct.
    Either 10% on entire Rs.32000/- i.e., TDS Rs.3,200/- or
    10% on above Thresshold limit i.e., 10% on 2000/- (32000-30000) i.e., TDS Rs.200

    Please clarify
    regards
    Ramachandra

  10. Vidhi bansal says:

    Dear Sir/ Madam,

    In respect of notification 94/2015 dated 30.12.2015 no exclusion has been given in respect of farmers for submission of PAN. However , it is not practical to quote PAN for farmers as required in notification 95/2015 dated 30.12.15 .
    Kindly suggest me whether there are any way out to deal with this situation.

  11. charu says:

    we filed co operatiev majoor society ITR of A Y 13 14 u/s 44 AD in 4S form we claim deduction u/s 80 p(ii) & refund was received . Now Notice U/s 143 (2) was received . A O demanding records we complie all documents . But as per Co op Departments audit reports G p , N p, rations are different . Is co- op Society not applicable to file return u/s 44ad pl tell & give soiution for notice

  12. DINESH SARMAH says:

    I have (1) One flat on loan given on rent and taking refund for loan interest,, what is limit for deduction of annual maintenance and municipality tax (2) I have given my part house on rent, main house where I am staying was constructed by taking HBA and the extension for rent was done by own saving/personal loan. (3) Also invested in third property(which is under construction) with own saving/personal loan, Kindly advice me what are are forms I need to fill up for e-return.

  13. Kulbhushan Gupta says:

    R/Sir
    With due respect it is stated that :
    I and my wife both are Govt. employee.
    I have a insurance policy on my life.
    My wife is paying premium for this policy.
    Can my wife claim for this policy under section 80C, as I am not claiming for this policy

    I shall be very thankful to you for early reply.

    Applicant
    Sincerely yours,
    Kulbhushan Gupta
    Cell No 8872310775

  14. arun sharma says:

    R/sir,
    Can we claim tax benefit on the bus fares paid for the conveyance of children like tution fee of a child

  15. rakesh says:

    Dear Sir

    My account with you has been blocked as per the pop up message.

    Kindly restore and oblige

    Thanks & regards

    Rakesh Takru
    B.Com., LL.B. (Hons) Mob 9818699677

  16. SARJIWAN GOYAL says:

    A PARTNERSHIP FIRM HAS LEASE OUT THE GODOWNS TO GOVT AGENCY AFTER CONSTRUCTION BY FIRM.WHETHER INCOME IS TAXABLE AS BUISNESS INCOME OR HOUSE PROPERTY INCOME.AS PER PARTNERSHIP DEED PRINCIPAL BUISNESS OF FIRM IS CONSTRUCTION OF GODOWNS & LEASE OUT TO PRIVATE/GOVT AGENCIES.

  17. lava kishan says:

    WHILE FILING TDS RETURN FOR Q4 2013-14 ,I HAVE WRONGLY UPDATED FLAG “C”
    (HIGHER DEDUCTION)
    HOW TO RECTIFY THIS MISTAKE.PLEASE GUIDE ME

  18. K MUKAMBIKA says:

    K MUKAMBIKA SAYS
    RAJEEV JHA SIR,
    FIRSTLY YOU REGISTER YOUR PAN NUMBER IN INCOME TAX E-FILING WEBSITE
    NEXT VIEW 26AS, TAKE PRINTOUT COPY OF 26AS. THEN YOU GO PWD DEPARTMENT SHOW 26AS TELL THEM TO UPLOAD TDS IN NSDL WEBSITE TO YOUR PAN NO. YOU SHOLD NOT FORGET TO GIVE THEM YOUR XEROX COPY OF PAN CARD

  19. RAJEEV JHA says:

    Dear Sir, i have filled my ITR ay 12-13 but i have not received my refund, Income tax officer said that No tds is in 26as i have deposite Original Tds Certificate which is given by PWD and Other Govt Offices.Please Guide me that what to do

  20. Sekaran says:

    On line grievance submission would be a very good system if the complaints are also noticed by some responsible officer at CBDT and proper action taken within a week instead of passing it on to another official who in turn escalates it to another one with the complainant left to lurch!!All systems are planned sincerely at the beginning but none is there to monitor its proper functioning even without a year. This is the fate of all Govt operations.
    Only addition I would like to make to the proposed system is send to a CC of this complaint mail to PM Modiji also to his web site for his kind information.

  21. ASHWIN GALA says:

    A very good suggestion. All must press for this.This is very much needed

    CA ASHWIN GALA

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