FAQs on How to Change Your Password on New Income Tax Portal

Q.1 I do not remember my user ID. How can I login to my account?

Ans. Your Permanent Account Number number is your user ID for the e-Filing portal. You can also use your Aadhaar number as user ID, only if it has been linked with your PAN in the e-Filing portal.

Q.2 Can I change my password to one of my previous passwords?

Ans. Yes, you can. However, the new password cannot be same as your previous three passwords.

Q.3 How will I know that my password is updated?

Ans.You will be displayed a success message along with a transaction ID. Additionally, you will also receive a confirmation message on your mobile number and email ID registered with the e-Filing portal.

Q.4 What do I do if the password change has failed?

Ans. Follow the following steps:

  • Delete your Temporary Files from your web browser
  • Login to your e-Filing portal and try changing your password again.

Q.5 What if I click the Cancel button while on the Change Password page?

Ans. You will be able to view your Dashboard, without your password getting updated.

Q.6 I have forgotten my user ID and password. How can I recover them?

Ans. Your PAN number (or Aadhaar number, in case your PAN and Aadhaar number are linked in e-Filing portal) is your user ID. You can use the Forgot Passwordservice in e-Filing portal to recover your password using:

  • Aadhaar OTP; or
  • OTP received on your mobile number registered on the e-Filing portal; or
  • EVC (Electronic Verification Code) generated through pre-validated Bank Account / Demat Account; or
  •  digital Signature Certificate. (DSC)

Manual on How to Change Your Password on New Income Tax Portal

1. Overview

The Change Password service is available to all the registered users in e-filing portal. This service enables you to change or update your existing password at e-Filing portal once you login to the portal.

2. Prerequisites for availing this service

  • Registered user on the e-Filing portal with valid user ID and password
  • Access to user ID and password

3. Step-by-Step Guide

Step 1: Log in to the e-Filing portal using your user ID and password.

Step 1 Log in to the e-Filing portal using your user ID and password

Step 2: On the top right corner of your Dashboard, click Change Password.

Step 2 On the top right corner of your Dashboard, click Change Password

Step 3: On the Change Password page, enter your Current Password and New Password in the respective textboxes and confirm your new password in the Confirm Password textbox.

Step 3 On the Change Password page, enter your Current Password and New Password in the respective textboxes and confirm your new password in the Confirm Password textbox


  • Do not click Refresh or Back.
  • While entering your new password, be careful of the password policy:
    • It should be at least 8 characters and at most 14 characters.
    • It should include both uppercase & lowercase letters.
    • It should contain a number.
    • It should have a special character (e.g. @#$%).

Step 4: Click Submit. 

Step 4 Click Submit

After submission of the details, you can come across either of the following 2 cases:

Case A: Password Changes Successfully

Step 1: Following success message along with Transaction ID is displayed. Please keep a note of the Transaction ID for future reference.

Step 1 Following success message along with Transaction ID is displayed

Step 2: Confirmation email and SMS are sent to your email ID and mobile number registered with e-Filing portal.

Case B: Password Change Failed

Step 1: Clear Temporary Files from your web browser.

(To clear Temporary Files: Go to Control Panel in your PC, search and click Internet Options. In the dialogue box, under the General tab, Browsing History option, click Delete, select the Temporary Internet files and website files and click Delete)

Step 2: Log in to the e-Filing portal and try again.

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October 2021