Ministry of Finance

GST Seva Kendras resolve complaints related to GST

Posted On: 09 DEC 2019

CBECMITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).

This was stated by Shri Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha today.

The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.

Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:

S. No. Nature of supply / Sector Number of cases
1. FMCG (Fast Moving Consumer Goods) 42
2. Restaurant Services 14
3. Sanitary Wares 2
4. Entertainment Services / Press / Cinematography 6

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