A multi-layered mechanism on grievance redressal exist to taxpayers, as below:–
Pan-India Helpdesk: (24 x 7 Helpdesk – CBECMITRA): For all queries related to law and procedure under GST and related IT issues.
National Toll-free number: 1800-1200-232
E-mail : cbecmitra.helpdesk@icegate.gov.in
Helpdesk manager: Escalation.Cbecmitra@icegate.gov.in
Taxpayer Self-service (web-ticketing)
Taxpayers may also use a self-service mechanism available under ‘HELP’ tab on the below mentioned website to get their queries answered by providing information in drop-down menu.
Website: https://cbec-gst.gov.in
GST Seva Kendras
Multiple CBIC GST Seva Kendras are available locally for taxpayers to resolve their local issues in the local language(s). These Seva Kendras also accessible via phone, via email or can be visited in person by a taxpayer.
CBIC Portal: http://www.cbic.gov.in/htdocs-cbec/gst/index
sir,
01. Sample pieces\testing purpose or boards (4mm 6×4) can be sent through either delivery challan or tax invoice to be raised, where we will not collect payment from customer even registered customer and provide section and how to account it. However delivery challan / invoice GST portion will not be claimed by receiver of goods.
02. Whether bill to id and ship to id, ship to id gst number/pan is mandatory as bill to customer not disclosing ship to id full address even though ship id is registered or unregistered.
03. When bill to id and ship to id (third party) , practical issues bill to id party not able to produce their bill copy address to ship to party. During transit of goods any single invoice or both the invocies is required.
Further quiry will be posted after solution from your end.
Kind Regards
S Venkataraman