A multi-layered mechanism on grievance redressal exist to taxpayers, as below:–

Pan-India Helpdesk: (24 x 7 Helpdesk CBECMITRA):  For all queries related to law and procedure under GST and related IT issues.

National Toll-free number: 1800-1200-232

E-mail : cbecmitra.helpdesk@icegate.gov.in

Helpdesk manager: Escalation.Cbecmitra@icegate.gov.in

Taxpayer Self-service (web-ticketing)

Taxpayers may also use a self-service mechanism available under ‘HELP’ tab on the below mentioned website to get their queries answered by providing information in drop-down menu.

Website: https://cbec-gst.gov.in

GST Seva Kendras

Multiple CBIC GST Seva Kendras are available locally for taxpayers to resolve their local issues in the local language(s). These Seva Kendras also accessible via phone, via email or can be visited in person by a taxpayer.

CBIC Portal: http://www.cbic.gov.in/htdocs-cbec/gst/index

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