Dear Professional Colleague,
We wish to inform you that the CBDT is in process of reviewing/revisiting the Citizen’s Charter 2014 which is due for review in 2017. The Citizen’s Charter 2014 containing a set of promises regarding delivery of services within the specified timelines was made operational as a part of Department’s commitment to the adoption of the philosophy of SEVOTTAM. It is a mechanism for achieving excellence in public service delivery and currently under implementation in the form of e-Nivaran.
In this regard, suggestions have been invited from ICAI for reviewing the Citizen’s Charter for improvement and/or extending the scope of Citizen’s Charter. The following relevant part of citizen’s charter 2014 document, can be downloaded from the website of the Income-tax department from the links mention hereunder:
| Relevant part of citizen’s charter 2014 document | Link for downloading |
| citizen-charter-declaration
|
http://www.incometaxindia.gov.in/Documents/citizen-charter-declaration.pdf |
| citizen-charter-grievances-redressal
|
http://www.incometaxindia.gov.in/Documents/citizen-charter-grievances-redressal.pdf |
In view of the above, members are requested to send their inputs/suggestions relating to Citizen’s charter latest by 30thNovember,2017 for collating and further forwarding to the CBDT by clicking on the link below:
https://goo.gl/forms/ZMbWuzQD8CiMS8X03
Warm Regards,
Chairman,
Direct Taxes Committee,
The Institute of Chartered Accountants of India
