How to Reset your Password on New Income Tax Portal – FAQ

Q.1 Why do I need to reset my password?

Ans. In case you forget your e-Filing portal password or if you are not aware of your password for any reason, you can reset it using this service.

Q.2 How will I know that my password has been reset successfully?

Ans. When your password is reset successfully, a Transaction ID will be generated. You will also receive a confirmation message on your email ID and mobile number registered with e-Filing portal.

Q.3 I am getting an Invalid Digital Signature Certificate message while resetting my password using DSC. What can I do?

Ans. You need to upload an active Level 2 or above DSC approved by Certifying Authority if you are resetting your password using DSC.

Q.4 What are the ways in which I can reset my password?

Ans. You can reset your password using:

  • e-Filing OTP (received on your mobile number registered with e-Filing portal)
  • Aadhaar OTP (received on your mobile number registered with Aadhaar)
  • EVC (generated using your pre-validated bank / demat account)
  • DSC

Q.5 Where will I receive the EVC?

Ans. You will receive your EVC on your mobile number registered with your pre-validated bank / demat account depending on the option selected by you.

Q.6 I want to reset my password using bank account EVC but such an option is not listed. What can I do?

Ans. Only those options will be displayed which have been chosen by you through e-Filing Vault Higher Security service for securing your e-Filing account. If you want to reset your password using bank account EVC or any other method but the same is not displayed as an option, you can add the same through e-Filing Vault Higher Security service.

Q.7 I am unable to reset password from any of the methods?

Ans. You can get in touch with the helpdesk (1800 103 0025) for further assistance.

How to Reset your Password on New Income Tax Portal – User Manual

1. Overview

The Forgot Password service is available to all registered users on the e-Filing portal. With this service, you can reset you e-Filing portal password with e-Filing OTP / Aadhaar OTP / Bank Account EVC / Demat Account EVC / Digital Signature Certificate (DSC) / Net Banking.

2. Prerequisites for availing this service

  • Registered user on the e-Filing portal with valid user ID

Additionally, refer to the below table for prerequisites for each option:

Options Prerequisites
For resetting your password using OTP on mobile number registered with Aadhaar
  • PAN linked with Aadhaar (Individual taxpayer)
  • PAN of the Principal Contact linked with Aadhaar (Other than Individual Taxpayers (except Company) and HUF)
For resetting your password using e-Filing OTP on registered mobile number and email ID
  • Access to primary email ID and mobile number registered with e-Filing
For resetting your password using bank account EVC
  • Access to your mobile number and email ID registered with your bank account
  • Validated bank account
For resetting your password using demat account EVC
  • Access to your mobile number and email ID registered with your demat account
  • Validated demat account
For resetting your password using Digital Signature Certificate (DSC)
  • Valid and active DSC
  • Downloaded and installed the emsigner utility (the utility can also be downloaded and installed while registering DSC)
  • Plugged in DSC USB token in the computer
  • The DSC USB token should be procured from a Certifying Authority provider
  • The DSC USB token should be class 2 or class 3 certificate
For resetting your password using Net Banking
  • PAN linked with bank account
  • Valid and active Net Banking account
  • Net Banking option enabled using e-Filing Vault Higher Security service

3. Step-by-Step Guide

Step 1: Go to the e-Filing homepage and click Login.

Login

Step 2: On the Login page, enter your User ID and click Continue.

User ID

Step 3: On the Login page, select Secure Access Message, Password option and click Forgot Password.

Secure Access Message

Step 4: On the Forgot Password page, enter your user ID in the Enter User ID textbox and click Continue.

 Forgot Password

Taxpayer Category User ID
For individual taxpayers
  • PAN
  • Aadhaar (only if PAN and Aadhaar are linked)
For ITDREIN Users
  • ITDREIN and Authorized Person PAN
For any other category of taxpayer
  • PAN

Step 5: On the Select an Option to Reset Password page, select your preferred option as per the table below:

For resetting password using mobile number registered with Aadhaar Refer to Section 5.1
For resetting password using e-Filing OTP Refer to Section 5.2
For resetting password using bank account / demat account EVC Refer to Section 5.3
For resetting password using DSC Refer to Section 5.4
For resetting password using Net Banking Refer to Section 5.5

The options available will depend on the options enabled by you for your account. You can choose to modify the same using the e-Filing Vault Higher Security service.

options enabled

Note: If you have enabled only one e-Filing Vault Higher Security option, only that particular option / method for resetting password is displayed.

5.1 Resetting your password using Aadhaar OTP

Step 1: On the Select an Option to Reset Password page, select OTP on mobile number registered with Aadhaar and click Continue.

Select an Option to Reset Password

Step 2: On the Set Password using OTP on mobile number registered with Aadhaar page, select Generate OTP and click Continue.

Alternatively, if you already have an Aadhaar OTP, select I already have OTP on mobile number registered with Aadhaar and enter the 6-digit OTP available with you. Click Continue and proceed to Step 5.

Set Password using OTP

Step 3: On the Verify Your Identity page, select the Declaration checkbox and click Generate Aadhaar OTP.

Verify Your Identity

Step 4: On the Verify Your Identity page, enter the 6-digit OTP received on your mobile number registered with Aadhaar in Enter the OTP textbox and click Verify.

Verify

Note:

  • OTP will be valid for 15 minutes only.
  • You have 3 attempts to enter the correct OTP.
  • The OTP expiry countdown timer on screen tells you when the OTP will expire.
  • On clicking Resend OTP, a new OTP will be generated and sent.

Step 5: On the Reset Password page, enter new password in Set New Password and Confirm Password textboxes and click Submit.

Reset Password

Note:

  • Do not click Refresh or Back.
  • While entering your new password, be careful of the password policy:
    • It should be at least 8 characters and at most 14 characters.
    • It should include both uppercase and lowercase letters.
    • It should contain a number.
    • It should have a special character (e.g. @#$%).

A success message is displayed along with a Transaction ID. Please keep a note of the Transaction ID for future reference.

success message

5.2: Resetting your password using e-Filing OTP

Step 1: On the Select an Option to Reset Password page, select Use e-filing OTP and click Continue.

 Continue

Step 2: On the Reset Password using e-Filing OTP page, select the Day, Month & Year of Birth as per the format and click Continue.

Day, Month & Year of Birth

Step 3: On the Reset Password using e-Filing OTP page, enter the two separate 6-digit OTPs received on your mobile number and email ID registered on e-Filing portal and click Verify.

Step 3

Note:

  • OTP will be valid for 15 minutes only.
  • You have 3 attempts to enter the correct OTP.
  • The OTP expiry countdown timer on screen tells you when the OTP will expire.
  • On clicking Resend OTP, a new OTP will be generated and sent.

Step 4: On the Reset Password page, enter new password in Set New Password and Confirm Password textboxes and click Submit.

Set New Password

Note:

  • Do not click Refresh or Back.
  • While entering your new password, be careful of the password policy:
    • It should be at least 8 characters and at most 14 characters.
    • It should include both uppercase and lowercase letters.
    • It should contain a number.
    • It should have a special character (e.g. @#$%).

A success message is displayed along with a Transaction ID. Please keep a note of the Transaction ID for future references.

Future Rerences

5.3 Resetting your password using bank account / demat account EVC

Step 1: On the Select an Option to Reset Password page, select Bank Account EVC (or Demat Account EVC) and click Continue.

Bank Account EVC

Step 2: On the Reset Password using Bank (or Demat) Account EVC page, select Generate EVC, if you want to generate a new EVC, and click Continue.

Alternatively, if you already have a bank account / demat account EVC, select I already have an EVC, and enter the bank account / demat account EVC available with you. Click Continue and proceed to Step 4.

Click Continue

Step 3: On the Reset Password using Bank (or Demat) Account EVC page, enter the EVC received on mobile number and email ID registered with your bank (or demat) account in Enter EVC textbox and click Continue.

Step 3

Step 4: On the Reset Password page, enter new password in Set New Password and Confirm Password textboxes and click Submit.

Step 4

Note:

  • Do not click Refresh or Back.
  • While entering your new password, be careful of the password policy:
    • It should be at least 8 characters and at most 14 characters.
    • It should include both uppercase and lowercase letters.
    • It should contain a number.
    • It should have a special character (e.g. @#$%).

A success message is displayed along with a Transaction ID. Please keep a note of the Transaction ID for future reference.

success message

5.4 Resetting your password using Digital Signature Certificate (DSC)

Step 1: On the Select an option to Reset Password page, select Upload Digital Signature Certificate (DSC) and click Continue.

Please keep a note

Step 2: On the Verify Your Identity page, select the relevant option and click Continue.

relevant option

Note:

  • If you already have a DSC registered on the e-Filing portal, select Registered DSC
  • If you do not have a DSC registered on the e-Filing portal, select New DSC

Step 3: On the Verify Your Identity page, select Click here to download emsigner utility.

installation

Step 4: After the download and installation of emsigner utility is complete, select I have downloaded and installed emsigner utility on the Verify Your Identity page and click Continue.

downloaded and installed emsigner

Step 5: On the Data Sign page, select your Provider, Certificate and enter the Provider Password. Click Sign.

Provider, Certificate

Step 6: On the Reset Password page, enter new password in Set New Password and Confirm Password textboxes and click Submit.

Note:

  • Do not click Refresh or Back.
  • While entering your new password, be careful of the password policy:
    • It should be at least 8 characters and at most 14 characters.
    • It should include both uppercase and lowercase letters.
    • It should contain a number.
    • It should have a special character (e.g. @#$%).

A success message is displayed along with a Transaction ID. Please keep a note of the Transaction ID for future reference.

displayed

5.4 Resetting your password using Digital Signature Certificate (DSC)

Step 1: After clicking Forgot Password, click e-Filing Login using Net Banking.

Forgot Password

Step 2: You will be taken to the Login with Net Banking page. Select the preferred bank and click Continue.

 Login with Net Banking

Step 3: Read and understand the disclaimer. Click Continue.

disclaimer

Step 4: You will be Net Banking login page of your Bank Account. Log in to your Net Banking account using Net Banking user ID and password.

Step 5: Click the link to log in to the e-Fling from your bank’s website.

Note: You will be logged out of the Net Banking and logged in to the e-Filing portal.

Step 6: On successful login, you will be taken to your e-Filing Dashboard. You can reset your e-Filing password by going to your profile and using the Change Password service. Refer to the Change Password user manual to learn more.

Change Password

Related Topics

  • Register Yourself
  • Change Password
  • Login
  • Register DSC
  • e-Filing Vault Higher Security
  • Link Aadhaar

More Under Income Tax

One Comment

  1. Himanshu Bansal says:

    What is the meaning of this On the Data Sign page, select your Provider, Certificate and enter the Provider Password. Click Sign in New Income Tax Portal. Service Provider password ???????

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