DIRECTORATE GENERAL OF INSPECTION
CUSTOMS & CENTRAL EXCISE
Dated: March 20, 2015
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All Chief Commissioner of Customs, Central Excise & Service Tax
All Directors General of Directorates under CBEC
Subject: Setting up of a Directorate of Taxpayer Services Suggestions-Reg.
The Central Board of Excise & Customs (CBEC) is celebrating the Year 2015 as the Year of Taxpayer Services in recognition of the need to have ‘customer focus’ in our day-to-day functioning. The Tax Administration Reforms Commission (TARC) has devoted a full Chapter to ‘Customer Focus’ in its first Report.
2. In pursuance of the recommendations of TARC, the CBEC has decided to set up a Directorate of Taxpayer Services. For this purpose, a Committee has been set up to work out the modalities including the mandate, organizational structure and the responsibilities of the new Directorate.
3. Your suggestions in this regard would be most helpful, considering that a large number of Taxpayers and other stakeholders are your valued partners. As the report of the Committee is to be submitted within a limited time frame, it is requested that your suggestions may be sent to Shri Yogendra Garg. Commissioner DPPR & Member Secretary of the Committee, latest by 31st March 2015 (Tel: 011-23379331 Fax: 011-23370744 Email: firstname.lastname@example.org & email@example.com ) with a copy to me (Email: firstname.lastname@example.org ).
(P K Mohanty)