Securities and Exchange Board of India
SEBI has published an Investor Charter for Investors in the Indian Securities Market. This Investor Charter, inter-alia, includes the rights and responsibilities of investors and do’s and don’ts of investing in Securities market. (Copy of Investor Charter enclosed).
Redressal of Investor Grievances is an important measure towards investor protection. SEBI accords highest priority to redressal of investor grievances. SEBI has recently taken the following measures to further enhance the effectiveness of Investor Grievance Redressal Mechanism in the Securities Market:
1. To promote transparency, SEBI now publishes a status report about the disposal of investor grievances received on SCORES portal on the website on a monthly basis.
2. The names of Companies/ Intermediaries/ Market Infrastructure Institutions (Mils), having a longer pendency of investor grievances is published on the SEBI website on a monthly basis.
3. A mechanism has been established whereby all SEBI regulated intermediaries/ entities will have to disclose average time taken for redressal of investor grievances received by them, on their respective websites in a format specified by SEBI, starting from January 2022.
4. SEBI has constantly been taking measures to improve the ease of investing for investors in the market. Many of the market friendly measures have been taken as a result of !earnings from various grievances received by SEBI on different subjects. For example, SEBI has recently issued circulars regarding simplified norms for processing of investors’ requests received by RTAs, nomination by holders of physical securities, simplification of transmission of shares for one or more of the joint holders, etc. SEBI would continue this endeavor to analyse investors’ grievances and take appropriate policy decisions, as may be required, for further improving investor protection measures.
5. In order to have a cost effective and timely dispute resolution, SEBI has put in place an alternate dispute redressal mechanism for grievances against brokers, depository participants at the level of Stock Exchanges and Depositories. SEBI is examining the prospect of establishing similar/ appropriate alternate dispute redressal mechanisms for various services provided by other registered intermediaries/ entities.
To protect the interests of investors by enabling them to understand the risks involved and invest in a fair,
transparent, secure market, and to get services in a timely and efficient manner.
INVESTORs have RIGHT to:
INVESTORs have RESPONSIBILITY to:
DO’s for Investors:
DONT’s for Investors: