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Redressal of grievances received from Taxpayers by email at Aayakar Sampark Kendra

In order to provide quick resolution of taxpayer's grievance, wherever action is required to be taken by the officers in field formation, the Aayakar Sampark Kendra should forward the email to concerned CIT (Admn.& CO) for onward transmission to respective Jurisdictional Pr. CCIT/CCIT/Pr. CIT/CIT/Assessing Officer for necessary action. The taxpayer may also be informed so that he may do further correspondence with the concerned officer.

DIRECTORATE OF INCOME TAX (SYSTEMS)
ARA Centre, Ground Floor, E -2, Jhandewalan Extension,
New Delhi — 110055

F. NO. DGIT(S)/DIT(S)-V/ASK/2015-16/11972     Dated: 20/10/2015

To,
All Pr. Chief Commissioners of Income Tax

All CsIT (Admn. & CO) Ahmedabad/Bangalore/Bhubaneswar/Bhopal/Chandigarh/Chennai/Kochi/ Guwahati/Hyderabad/Jaipur/Kanpur/Kolkata/Lucknow/Mumbai/Delhi/ Patna/Pune/Nagpur.

Madam/Sir,

Subject: Redressal of grievances received from Taxpayers by email at Aayakar Sampark Kendra-Reg.

Please refer to the above mentioned subject.

2. Aayakar Sampark Kendra (ASK) is one of the initiatives of the Income Tax Department to provide Taxpayer Information and Services to the taxpayers across the country. At present five call centers of Aayakar Sampark Kendra (One NCC at Gurgaon and four RCCs at Jammu, Jangipur, Kochi and Shillong) are functioning to answer queries related to the status of PAN & TAN applications, procedure of filing of Income tax & Wealth tax returns, downloading of calls and other general queries. Taxpayers have also been provided a facility to register grievances through email through the call centers of ASK. At present the grievances are received by e-mail at ASK call centers on following e-mail ids:-

(i) ask@incometax.gov.in
(ii) pan@incometax.gov.in
(iii) refunds@incometax.gov.in

3. The nature of grievances received at ASK is broadly as below:-

  • PAN Correction/De-duplication
  • TAN Correction/De-duplication
  • Pending Refunds
  • Refund Adjustment against Demand
  • efiling Rectification / Intimation u/s 143/154
  • Payment of taxes under OLTAS etc.

4. In order to provide quick resolution of taxpayer’s grievance, wherever action is required to be taken by the officers in field formation, the Aayakar Sampark Kendra should forward the email to concerned CIT (Admn.& CO) for onward transmission to respective Jurisdictional Pr. CCIT/CCIT/Pr. CIT/CIT/Assessing Officer for necessary action. The taxpayer may also be informed so that he may do further correspondence with the concerned officer.

5. This issues with the approval of Pr. DGIT (Systems).

Yours faithfully,

(M. Barnwal)
Joint Director of Income Tax (Systems)-S

Categories: Income Tax

View Comments (1)

  • In view of demonetization & related circulars issued by CBDT, many assesses may be called on issuing notices by Income-Tax Deptt. This action may result in undue harassment & mounting up of appeals before appellate authority. In fact, real black money holders have already converted their old notes just by paying commission in the range of 10% to 15% to the bankers, but the assesses who declare income at maximum marginal rate of 30% are harassed now. The scheme announced by CBDT for such black money is not viable for the genuine reason, that nothing remains with the assesses. Therefore, CBDT should introspect the above issues in question & take appropriate action in the matter.

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