PAN Circular No 5 [F.No.SW/3/31/2005/01-DIT(S)/2799-2800], Dated : 14-6-2010

It has “been observed that the PAN Service Providers are not following any standard procedure for handling undelivered PAN Card.

2. The PAN Service Providers are hereby directed to use Speed Post as well as Courier mode of delivery of PAN Card. The PAN Service Providers are further directed that if a PAN Card is returned undelivered by one mode of delivery then it should be re-dispatched by using the another mode of delivery i.e. if a PAN Card sent by Speed Post is returned undelivered then it should be re-sent by Courier and if a PAN Card sent by Courier is returned undelivered then it should be re-sent by Speed Post. However, under no circumstances the PAN Card should be hand delivered.

3. The PAN Service Providers are hereby directed to destroy the undelivered PAN Card (after exhausting all modes of delivery) after six months so that these PAN Cards are not misused. However, if any grievance of non-receipt of PAN Card is received from the PAN Card holder at any later period then PAN Card can be re-printed and re-dispatched at the original address (if address is changed then the PAN applicant would be required to submit fresh Proof of Identity and Proof of Address as per the Rules).


Joint Director of Income-tax (Systems)-I

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Copy to the PAN Service Providers:-

l.Sh. Hiten Mehta,

Vice President, NSDL,

4th Floor, A Wing, Trade World,

Kamala Mills Cumpound,

Sonepati Bapat Marg, Lower Parel,

Mumbai- 400013

2.Ms. DakshaThakur,

Asst. Vice President,

UTI Technology Services Ltd.,

Plot 3, Sector 11, CBD Belapur,

Navi Mumbai – 400614

More Under Income Tax

Posted Under

Category : Income Tax (25148)
Type : Circulars (7511) Notifications/Circulars (30294)

One response to “Procedure for handling undelivered PAN Card – Regarding”

  1. Ajay Kumar Dutta says:

    Dear sir,

    Myself Nayan Day and my brother-in-law Mr Narayan Sengupta,our pan card has not delivered and returned to your Kolkata Regional Office,which I had see in online site UTITSL. I request you to resend my PAN card to my address.
    Details of pan card is given below:

    1. Name – NAYAN DAY
    PAN – DQKPD1801B
    Application no.- 628834303

    PAN – CHHPG0706R
    Application No.-628834302

    Add: C/o – Dreams Institute of Hotel Management
    576/A/1, Diamond Harbour Road, Behala
    Cont.No. -8013664940
    Near Arcadia Community Centre

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