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With the deployment of Income Tax Portal 2.0, the stakeholders have been facing a lot of issues, one of the same being in respect to filing of the Income Tax Returns. While filing the return of income there has been an issue faced in respect to Verification of the Income Tax return at the portal as for few of the cases the Name of person signing i.e. the Taxpayer is not appearing at the portal or in Utility. Further to add the trouble the cell for the Name of person signing is greyed out i.e. it shall be auto-populated with no option to fill.

One of the way around that I personally experienced is that, instead of selecting self you may select the other option such as “Authorized Signatory” from the dropdown (while selecting capacity in which return is signed) in the verification tab and then the greyed out cell shall allow you to fill name.

ITR Verification issue AY 2021-22 and a Solution

Once the details have been filled the option of Authorized signatory can be changed to Self again and you may be surprised that the name shall now appear under the greyed out option as you would have wanted it earlier. While I personally believe that name shall be auto-populated like PAN once the glitches are resolved however, in interest of the time for the taxpayers requiring their filed returns for AY 2021-22 can try the said option as a workaround till the glitch is solved from the back-end by the Income tax Department.

Hope the same helps !

Note: The same is basis the personal experience and shall not be considered as any solution/ advice of any sort, please check the details at your end before filing the return of income.

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I am tax professional dealing in Income Tax, International Taxation and Transfer Pricing and also tech enthusiast. I am also advising and assisting on automation in the field of Tax and Accounting and keen on finding solutions to user specific issues through use of technology wherever possible. You View Full Profile

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373 Comments

    1. Vinay Sharma says:

      For 10BA “Enter valid Value”error:

      Do Following steps:
      1. Update profile with Client’s ph and emai, address, country, citizenship details properly
      2. Do not copy paste any details in form.

      This worked for me.

  1. Sourav Nath says:

    pdm.ITR5_PDM_GROUP1.verification_assesseeVerPAN_IRTtR
    This error is occure when I do “Proceed to Validation” ITR 5..
    Please give the solution…

  2. Ritesh Agarwal says:

    Hi Require the immediate help as on the verification of ITR2, I am receiving an error of Last Name is not filled.But I am not having any option to fill the Last Name.Please suggest where I can do that.
    Thanks

  3. Shekar says:

    I have filed my ITR through e-file and made tax payment on 27.07.2022 through SBI netbanking. The amount is debited to my account but not debited in ITR portal. It still asking to pay the TAX.

    Pls advise how to e-verify or IT Dept fine me if not verified before due date.

    Thanks and Regards
    Shekar K

      1. Nikhil N says:

        I too paid additional tax , challan is generated thru ICICI net banking but unable to proceed for e-verification. what is the way forward?
        If I start file return with pre-filled data, it asks me to pay the tax.

  4. Swati says:

    I am facing below error in verification ” #ITR/ITR3/TradingAccount/OtherIncDlts/0:required key [NatureofIncome] not found;#;Please contact the developer of your utility with the error key”
    Please guide.

      1. Prakash Aladakatti says:

        Even I am getting error EF20052. The hyperlink is not working and I am not able to proceed further. I do not know what is this error. Could anyone provide some details on how to get past this?

    1. Devaraj K says:

      madam I am also facing same issue. pl let me know how you were able to resolve the problem thank you…I am feeling helpless and anxious as Jul 31st is fast approaching.

  5. KRISHNA MOORTHY MS says:

    Unable to file ITR-1. After Let us get started window, Unable to select the option “Taxable income is more than basic exemption limit” and proceed further while filing ITR-1

  6. Subhash says:

    When i clicking on Proceed to Validation, Its not showing any error and not responding further.

    I m filling current Year IT4, Can someone pls guide on this. Now What to do ?

    1. C Baiju kumar says:

      when i click on the Proceed to verification, some error comes in the monitor in a black format. For go onward please help me

  7. Nunu Sailo says:

    after filling the return AY2022-2023, when trying to validate in error error description this has been shown – The date should be before 01/04/2022 for AY 2022-23. when clicking the message it did not take us to where the error is(link not provided) as the other error usually did. I don’t know what date it has mention or where to rectify, anyone facing this kind of problem please let me know how to rectify.

    1. ATIN MAITY says:

      unable to verify the personal information after confirmation of details shown and thus could not proceed to next items i, e. gross total income, etc.

      1. Rajesh Chauhan says:

        Did you get any solution for that? I am having same issue, unable to proceed further as personal details not getting confirmed.

      2. vikram says:

        personal information not getting confirmed. Not letting me proceed further…this is happening since 5 consecutive days…is this the issue with the site….

        1. RS says:

          same issue here as well. stuck in a loop. it will let me go to the page with personal information, I click confirm and brings back to the same page and again asks to confirm personal information. cant select any other option. who designed this site? what a shit show! and India is allegedly a world leader in IT.

      3. Pankaj Agrawal says:

        Same thing happening. Personal information not getting confirmed. But on other device it is happening. Problem in the device it seems. Pls guide what to do.

      4. gangadhar says:

        Same Problem, personal information is not getting confirmed. I open the page to confirm and click on confirm which takes me back to the page where i started from and asks to confirm again.

        I’ve tried on two seperate browsers, Chrome and Firefox, neither are working. I am on Linux with KDE Plasma desktop Environment.

      5. Ajay Patil says:

        For this type of issue please do the following steps.
        1.Update your Address details from my profile tab
        2. Save the changes as per Adhar or PAN card
        3 . Start New filling and check. Avoid resume filling.

        This will help you to complete ITR form filling
        Thank you.

      6. JP says:

        Hi, I was also going through the same issue where confirmation of personal information was not happening and was unable to procced.
        How is solved this is- start a new filing by selecting fresh income tax return and keep the draft one aside.
        Once you start a new one and click on confirm on you personal information you should be hopefully getting confirmation on personal information and draft will be overwritten.

        Hope this helps!

    2. Sudhanshu says:

      Don’t use chrome browser…..use another browser…like I was submitting in chrome and then was getting same error but when I submitted in safari browser..it was got successfull..so use another browser in place of chrome.

    3. Sharada says:

      I got this error continuously. I was using iPad. Then I opened the portal in my mobile phone and the validation happened without this error. Just try if it works for you.

  8. SHILPA MANOJ NAIK says:

    Hello Sir,
    My account is showing validation in progress for last 25 days. Not sure how to trouble shoot or whom to contact. Would be great if you can give some input in this matter.

  9. Mayuri says:

    I am not able to submit the ITR4 (2021-22) as it is showing error as- You can not fill the ITR under section 139(1)
    and I am not able to select other section options also. after clicking on error it directs to page whare it shows-
    “Based on your previous response, please furnish following information OR
    Edit Response
    Are you filing return of income under Seventh proviso to section 139(1) but otherwise not required to furnish return of income?Info
    No”

    also my bank prevalidation is in process

  10. Lohith says:

    I used to get “Request not completed due to technical issue. Please try again.” erorr while verifying thru Aadhar OTP. This was coming up in edge browser. And Internet Explorer (IE) wasnt loading the login page at all. But both login and the verification went thru in chrome. So whoever have this pariticular issue, can try in different browsers. Trying in Chrome worked for me you can as well try in other browsers too.

  11. Lalit Verma says:

    Please accept my sincere thank Rishabhji. I faced this problem and tryied to call efiling helpling. It asks for 4 digit of PAN and date of birth and then says the data enter does not match. I happened evertime. Really irritating and disgusting. Grievance sent was also not responded so I was feeling totally helpless. Your tip saved the day for me and my client. Thanks indeed.

  12. Govind Jadhav says:

    Error-for ITR3 In the return credit for TDS has been claimed but the corresponding receipts/income has not been offered for taxation.

  13. SUBRAMANIAM says:

    I recently retired and have to fill in my gratuity amount under section 10 (10) under Exempted Allowances. I have filled in everything correctly with the correct exemption amount. Validation is going through, however, it gives the following message when i click on verification tab.

    “Ëxemption under section 10(10) for gratuity shall not exceed income offered under the salary under subhead gratuity receipt and cannot exceed Rs 20 lakhs”
    I am saddled with this problem for last 2 weeks and no one is in a position to help

    subramaniam
    9445191162

    1. Sreekumar says:

      Me too continue to get the Sec10(10) validation error. Have been following up with efiling manager /income tax grievances team with out any success since Aug 2021.

      Pls post in case there is a resolution to this error. thanks. Sreekumar

      1. SUBRAMANIAM says:

        Dear Mr Sreekumar,
        Seems, IT Dept will not come back with any solution. I understand from my friends that you can mention your gratuity receipt under section 10(10) on selecting drop down “ANY OTHER” . THIS has worked in my case . We may mention the source as Section 10(10) Death cum Gratuity Received .

        1. Rajesh says:

          This still did not work. It is not accepting Gratuity even when selected Any other and throwing the same error

          Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs

          1. Rajesh says:

            Finally was able to overcome this error using the same suggestion. Only thing was I had to close the complete utility and reopen it.
            So gratuity exemption is filled under Any Other and description was added.

        2. N.S. Arun says:

          Thanks, that worked! Looks like as part of the resolution, they added Gratuity and some other categories of income (Leave Encashment) in the Salary break-up dropdown. Providing the break-up using “Add Another” ensured the rectification of validation error. Clarifying here so that others facing the issue will benefit.

      1. Dr k n says:

        I had same error since 2. Days. I was trying on iPhone. I switched to android and solved.
        Please do not use iPhone or iPad.
        Good luck

  14. rizwan says:

    Form 10BA e verify issue . i am receiving adhar otp . after entering this otp always shows error enter valid values . how to solve this issue ?

  15. Goldi says:

    I am filling itr and at the end getting same error every time
    validation completed-1 error found
    The date should be before 01/04/21 for AY 2021-22
    What to do now I don’t understand should I get professional help

    1. Niharika Mittal says:

      Hey, were you able to resolve this issue. I am facing the same and don’t know how to proceed since it is an autogenerated field. TIA.

      1. Jeevan says:

        Yes, I also encountered same date error I.e. “The date should be on or before 01/04/2021 for AY 21-22”

        I was using Chrome browser in IPad but later tried in mobile on same browser and it went through successfully. I suspect filing goes smoothly on OS devices other than IOS / Apple devices.

  16. Kiran Kumari says:

    I have filed my return but can’t find it in the dashboard or filed area..Kindly help. portal says file again but i have even e-verified my return it

  17. Nataraju says:

    Has anyone successfully submitted the ITR? Have you downloaded the submitted form and checked whether the VERIFICATION section is present in the last page?

    1. Anant Ghol says:

      Itr2 problem in submission
      Everything goes fine until the last validation is successful no errors found but does not do successful verification. Message is something like try again later. ANY HELP WILL BE APPRECIATED

      1. Nataraju says:

        Perhaps you just have to retry. I don’t think anyone can say with certainty what works in the new portal. It’s kind of chance. If it works, good.

  18. Brijesh says:

    I am trying to revise the income tax filed. After filling everything on last step of verification it’s saying “You have already submitted the ITR and you cannot submit it again”.

    I have filed the wrong income but I have paid full income tax. So, bit worried please help.

    1. Sadath says:

      You have to wait till itr submission period is over. Don’t worry , you can correct your returns after this period (after December, or may be after you receive message that they have accepted the return filing) you can file under itr correction head and submit again, I have done it before. You have to wait till they process your present file

  19. Ashok Raswant says:

    I am submitting ITR One for 2021-22. The last date is 31.12.2021 but to day i.e.10.10.2021 form is showing return submission filling late by one month and interest charged 4227. Please advise if any one can

  20. Vipul Singhal says:

    Getting Error during validating ITR-2 .
    For TDS 2 – Tax Deducted at Source on Income – TDS Credit relating to Self – selected as Self and not the other person or Spouse selected but still it gives error during validation that PAN is Mandatory.

    1. Uma says:

      I am also getting the same error but if click on the description of error nothing is displayed. Don’t know how to resolve. Pl someone guide. No where the date is mentioned in the return.

    2. Krishna Yadav says:

      Hey Guys,
      “The date should be before 01/04/2021 for AY 2021-22.”
      I got this issue resolved. In my case case it was happening with the safari browser so simply switch to another browser and you’re good to go. I completed everything on my Mac and later used chrome on android to validate and e-verify.
      All the best.👍🏻

      1. Kvrao says:

        Thanks for information. I tried with chrome in iPhone and iPad, but didn’t work. On using Android mobile, able to complete process successfully. Hope this information is useful for other users..

      2. Anjanikumar E says:

        Thanks. It is indeed DOB which shows as gibberish in Apple prodx. When we open in Android, it shows no error and allows verification.

  21. T A Balasubramanian says:

    I have filled the itr1 for fy 2021-22. But while verification of 80gg form with adhar no even if give correct verification code it gives error. Pl help me in solving the issue

  22. Sreenivas Reddy says:

    Dear Sir,

    I filed Online Income Tax returns for myself on 25/09/2021.

    After filing the online return, I e-verified return using Bank Account.

    But I am not able to view/download the income tax returns filed using the respective dashboard.

    The dashboard is not showing Income Tax Return for AY 2021-22.

    I did not get any confirmation mail also.

  23. rajesh says:

    “The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed” this message sent under 139(1) from income tax dept. what has to do?

  24. M.Balachandar says:

    Sir, I have filed ITR of my sister for AY 201-22 and also validated it through aadhar OTP, but my ITR is not appearing under “view filed Returns” menu. Also the dash board is still asking me “FILE NOW” file your ITR for AY-2021-22. If other users also facing same problem ?

    1. jagadish says:

      We also faced same issue which we declared our tax filing on 19th September 2021. Its use less to file tax, when govt. not in line up with the web site.

    2. Ankur Srrivastava says:

      Yes, I am facing issue. I have filed ITR for AY 201-22 and also validated it through aadhar OTP, but my ITR is not appearing under “view filed Returns” menu.
      Is this issue resolved for anyone ?

  25. Sindhu T S says:

    Dear Sir,

    I filed Online Income Tax returns for myself on 20/09/2021.

    After filing the online return, I e-verified return using Bank Account.

    But I am not able to view/download the income tax returns filed using the respective dashboard.

    The dahsboard is not showing Income Tax Return for AY 2021 22.

    When i tried to re-file the return, it says that the income tax return had already been filed.

    One more thing, this is the registered mail id corresponding to above returns but I did not get any confirmation mail also.

    If I try to open Ack it says “We cannot open the file”

    1. A Venkat says:

      Filed ITR-2 today 20th Sept 2012 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The downloaded Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email or SMS of return filed confirmation also not received. Please help and request taxguru to take this matter with the authorities

    2. A Venkat says:

      Filed ITR-2 today 20th Sept 2012 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The downloaded Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email or SMS of return filed confirmation also not received. Please help and request taxguru to take the matter with the authorities

  26. BP Baluni says:

    Sir, I have filed ITR of my sisters for AY 201-22 and also validated it through aadhar OTP, but my ITR is not appearing under “view filed Returns” menu. Also the dash board is still asking me “FILE NOW” file your ITR for AY-2021-22. If other users also facing same problem ?

    1. Rupak Debnath says:

      I have also e-verify my return but unable to view the acknowledgement copy in the site. It is pathetic for the users to submit returns in proper way.
      The older version was too good and take hardly 10 min. to submit the return but in the new version all are messed up and its take too long time to submit the IT returns.
      Please revised it to the older version.

      1. Geeta G says:

        Same is the case , for my ITR2 filed on 23 Sept.2021.
        I am not able to view/download my own filed ITR copy .We pay Income Tax promptly and genuinely , being pensioner but we are left in the lurch without access to our own filed ITRs.
        Jai Bharath CBDT.

    2. A Venkat says:

      My Pan no is AAFPV6872J. Filed ITR-2 today 20th Sept 2021 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. The Pdf file is blank. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email and SMS of return filed confirmation also not received.

    3. A Venkat says:

      Filed ITR-2 today 20th Sept 2021 and verified via Aadhaar linked EVC successfully. After verification unable to generate Return filed Acknowledgement. Return filed is also not appearing when I login and view ‘Filed Returns’ menu. Email and SMS of return filed confirmation also not received.

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