With my experience as Chartered Accountant I can say that Infosys has totally failed in handling GST portal as well as the New income tax portal.
It is surprising to see that despite failure of Infosys Cenhtral government has not imposed any penalty on Infosys for Its Sub-standard performance in website maintenance and implementation.
If government already knows that Infosys has already failed in successful implementation of GST portal, then why they again assigned task of New income tax portal to Infosys?
Why they have not assigned such task to TCS or any other Software Company?
According to my view,
Government should impose equivalent penalty (that is imposed on taxpayers) on Infosys for improper and worst implementation of GST portal and reimburse or refund it to the taxpayers.
Also From 1st June the Income Tax site is non operative. Who made technical feasibility study before assigning to Infosys. This Infosys made GST Portal and we all are aware the problem faced.
Why the Finance Ministry is not taking strict action against Infosys. Please cancel this project, take entire people’s money back from Infosys and give us back the old Income Tax portal. No need for this new portal.
One more thing ,with regard to New income tax portal:-
Infosys recently claimed that 1 lakh ITRs were filed till 21st June 2021 on New Income Tax E-filing Portal.
Against this claim of Infosys, a professionals filed RTI application seeking number of ITRs filed on new Income Tax E-filing Portal from 7th June 2021 to 21st June 2021. Read: Shocking! Income Tax CPIO not maintains details of ITR Filed
In response to the RTI application , the Income Tax Department revealed that no data of ITR Filing on New Income Tax E-filing Portal is available.
Due to all above issues, lot of time of professionals has been wasted in Just login again and again DSC Registration ,Refresh ,wait ,server maintenance etc……