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Income Tax Grievances to Be Registered Online

Tax payers will now be able to lodge their grievances with the taxman at the click of a mouse, with the launch of an online complaint redressal mechanism on the lines of the existing e-filing facility of tax returns.
Tax payers will now be able to lodge their grievances with the taxman at the click of a mouse, with the launch of an online complaint redressal mechanism on the lines of the existing e-filing facility of tax returns.   

The facility will soon be available on the official website of the Income Tax (IT) department, with the completion of the trial run of this maiden initiative in the next few months.

“The department will now start to register the grievances of the taxpayer on the official portal also, similar to the online filing of tax returns facility,” said a senior IT official involved in developing the new process.

The trial run of this facility named ‘Sevottam’ is already being experimented on a pilot basis in Mumbai and Udaipur, the official said.

While registering online complaints, the tax payer will also receive an acknowledgment number which would have a fixed time limit that will ensure that it is redressed within a stipulated duration.

As of now, tax payers have to throng the tax department’s offices in order to get their complaints resolved. The online facility will aim to create a hassle-free facility for tax payers across the country, the official added.

The IT department’s online facilities currently feature services like e-payment of taxes, filing of TDS returns, Annual Information Returns, Online Tax Accounting System (OLTAS), Tax Return Prepares Scheme (TRPS), Tax Information Network and helpdesk, as well as tax payers queries and feedback on the department’s official portal.

Categories: Income Tax

View Comments (12)

  • BASANT RAM NAGAR says:
    December 1, 2013 at 3:49 PM

    Myself is a senior Scientist retired from NISCAIR-CSIR

    My PAN No. is AABPN5609F
    & My Ack Receipt no. is 646405720070713.

    I have claimed for the refund of 19760/-
    for the FY 2012-13(AY 2013-14)

    Till date I have not received the above said refund.

    Please intimate me throgh E mail the possible date of getting the I. Tax refund

  • Sir ,

    I never filed in online IT return. I had not registered my email-id in online IT return.

    After contact the support number 1800 4250 0025, they are telling send DSC to

    this IT office. My income is under Rupees 5 lakh income. Kindly guide me how

    to submit my IT return online.

    My cell number is 9443926868

    & email id is manickadevadoss@gmail.com.

    Kindly reset my PAN password :

    PAN : ACVPD9468J

    PAN Name : Manicka Devadoss Deepak

    DOB : 27/12/1970

    Father's Name : M.R. Devadoss

    Address: 64, East Perumal Maistry street,
    Madurai - 1
    TamilNadu, INDIA Pin - 625001

    by
    Deepak

  • PAN ALRPS7792R VIJAYA RAGHAVAN SATAGOPAN.
    While e filing tax return for the year assessment 2013-14 my e mail id was wrongly entered. I could not get a pass word. For e riling returning for assessment year 2014-15 I am not able to proceed further.

    Please advise for revalidating the pass word.

    Thanking you

    VIJAYA RAGHAVAN

  • PAN : BADPM6639P
    Ack No.-650391790070815 dt.07/08/2015
    Recd at CPC - 18/09/2015
    BUT YET NOT PROCESS.
    The assessee is a suffering from cronical dieses. If he get refund immediately, he can better treatment.

  • My Pan no. is ABIPP1973G. My income tax refund order for the assessment year
    2014-15 bearing reference no. CP15001183525 dated 11/05/2015, sent through speed
    post was returned undelivered as I was not available at my registered address at
    Nagpur due to family committemts. Subsequently, through my Income tax consultant
    I have submitted an application along with details of my savings account accompanied by a cancelled cheque requesting you to credit the refund amount to
    my account no. 10199467257 maintained with SBI Ravinagar. Till date I have not
    received the same. I request to do the needful in the matter.
    N.G.Pandit

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