Follow Us :

01st June 2021 was the day of the launch of the income tax portal 2.0 with a clear 10 days intimation in advance that the income tax services will not be available from 01st June till 07th June 2021 and any dates, timelines falling between 01st June to 10th June 2021 would be extended/ deemed extended.

Nearly 1.5 months after its launch and two weeks after the finance minister review on 22nd June 2021 and its functioning technical glitches continue to mar the functioning of the new income tax portal as certain key utilities like e-proceedings and digital signature certificate are not yet functional.

Also Read: Is the Common Income Tax Portal Becoming Uncommon- Part II

Tax on wooden Cube with graph paper

13 common problems recognized by the author, as per his view point which are creating lot of unrest and wasting valuable time and resources are listed below:

1. Logging problem.

The erstwhile Income tax e filing website used to be a single login portal; whereas 2.0 takes TWO glimpses or screen to log in. This is similar to the GSTN portal which also gives feeling of two glimpses on every new click before proceeding further.

On count of time, it is taking approximately 15 seconds to login to the assessee’s portal account in this bullet train world.

2. Income tax return filing issues:

CAs The Partners in nation development discuss on daily basis whether the income tax return filing has been carried out smoothly by whom- implies that the return filing issues need to be sorted out immediately since we are sitting near 15th July. Tds updations would happen in Form 26AS by 31st July 2021 and the filing process would start in August and 60 calendar days are left minus the weekly and festival and misc holidays wherein around 5 crores ITRs would have to be filed not considering 31st October and 30th November ITRs.

3. DSC registration issues:

Digital Signature Certificates (DSC) registration has been the most talked area which has consistently disturbed in June 2021 and has started seeing the light of the day slowly and steadily. Had the Dsc alignment from portal 1.0 to 2.0 been smoothly planned, this strenuous exercise would have saved lots of time and energies of the professionals and other stakeholders. If the number of DCSs data registered again on portal 2.0 can be figured out and 15 minutes is considered the average time per Dsc registration, the time involved across India can be figured out.

4. E verification of the ITRs:

The ITRs are not getting e- verified and again has become a topic for discussion since OTPs are not received on timely basis and sometimes are not being received.

5. Filing Of IT Appeals:

The appeal form is not getting uploaded for want of OTPs and is raising the anxiety levels of the professionals and the petitioner assessee.

6. Form 15CA/CB:

Assessee has to align the form to the respective chartered accountant in My CA tab and has to choose Form 15CB. But the option to choose 15CB form is not enabled/ not displaying, thereby, the assessee cannot allocate 15CB to his respective CA. The date of filing Form 15CA/CB manually has been extended for the portal’s inefficiency stake.

The CA has to first manually prepare 15CB and assessee has to manually prepare 15CA for giving to ADs and later on, when the process will be aligned on portal 2.0; this exercise has to be done again on the system leading to waste of time and resources.

Hope UDIN need to be generated again for the system procedure which has to be done later on.

7. Forms Pending for Acceptance:

Under worklist tab, the forms pending for acceptance shows SOME forms but on choosing, it does not proceed further. The screenshot displaying Loading is attached here with

8. Mismatch in PAN data is shown where technically there is no mismatch:

After logging on, the profile is shown to be incomplete and maximum attainment level varies till 70 to 80% and the pan mismatch is shown in some cases where actually there is no mismatch.

9. Rectification of return option:

Rectification of return option is not there. For The previous outstanding demands , the option to rectify the return option is not yet available.

10. Form 10A/ 10B

Unable to file form 10A/ 10B on the portal and the option is not activated yet.

11. Form for Equalization Levy

Form 1 is not enabled as of now and when proceeding further, Access denied page is getting displayed. Form 1 date has been extended from 30th June to 31st July 2021 wasting 15 days of July 2021.

The screenshots are attached below.

___

12. E filed TDS returns acknowledgement numbers are not picked by Traces portal.

The acknowledgement of E filed TDS returns are not picked by Traces portal and are not displayed in the justification report generated from the TRACES portal. The screenshot is attached below.

As per the Traces portal, the data of the income tax 2.0 is not getting migrated to the Traces portal as above.

13. Quarter 1 Fin year 2021-22 Tds/ Tcs returns technical issue in filing.

While filing the tds/ tcs returns of Quarter 1, previous quarter Quarter 4 2020-21, acknowledgement number is entered on being asked. Now the new issue is that the portal 2.0 is not accepting the acknowledgement number of quarter 4 while filing quarter 1 returns.

The same had been telephonically acknowledged by the traces call center executive.

Its high time that these problems and other problems faced may be addressed soon so that the filing season and compliances can be adhered to smoothly.

While every care has been taken to ensure the accuracy/ authenticity of the above, the readers are advised to recheck/reconfirm the same from the original sources/ relevant departments. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. By the use of the said information, you agree that the company is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional. The company shall in no way be responsible for any loss or damage suffered to any person on account of the same.

Join Taxguru’s Network for Latest updates on Income Tax, GST, Company Law, Corporate Laws and other related subjects.

76 Comments

  1. Vaibhav says:

    For TDS Return, you are putting efiling acknowledgement number at traces instead of RRR Number. After filing TDS Return online, RRR number is available at website (only after status of the form change to “Accepted at E-Filing” from “Form Submitted”. If form is still at “Form Submitted” status after filing, immediately file the Return again.

  2. IDBI Chuni Lal Manchanda says:

    For the last seven days I am trying to submit my Form 10E after everifying my filled form.Which in preview it shows no errors but it does not accept the form with the message from eportal that there are some errors in the filled form which are to be fixed before I submit it.

  3. G SHRINIWAS says:

    Last year filed return of deceased person through legal heir’s login. Now for knowing the refund position, when legal heir’s login, the deceased person’s records not showing/visible. Hence it is very difficult to know the refund position of the deceased person. As Deceased person’s PAN is disable or login is not possible as legal heir was register in earlier year.

  4. R.SUBRAMANIAN says:

    ITRV says send it to CPCBangaluru even when eVdrified with OTP mode successfully unlike last year when we used to receive Ack with a specific remark No further action is required.Secondly Closed n incorrect bank accounts cannot be removed as it has to be revalidated before removal How a closed bank account can be revalidated?Still profile data shows mismatch when there is no mismatch.Demat accounts are not getting validated.

  5. KP Rao says:

    Its nightmare to fill the data into new ITR 2, online. there are many errors in CG , 112A, OS schedules. After filling, on validation no errors, however when we verify in the end, there are many errors listed. Once they attend, new set of errors. When we try to contact online trp, telephone does not work, call drops. E mail bounce back. When we try chat, always offline. I was submitting ITR 2 for last 5 years in excel , no concern and does not require any trp to file. Now I do not know what to do. Regards

    1. M L KAUL says:

      You are very much right. Even when Validation is successful ITR not getting submitted showing errors which are practically not there. My emails are reverted back with advice to email other sites but they too report same thing and provide list of contact numbers. On contacting you have waitfor hours before your call gets connected. After hearing our problem they advice us to contact other numbers. It seems entire digitization has underground. They claim of refunding within one day, when my refund of last yes still pending even after 13 months of filing.

  6. PRIYA BRATA CHAKRABARTI says:

    Not only CAs , we the old aged pensioners are facing to submit ITR 1. LACK of concentration required by the IT Authority before introducing new change. Lot of literacy is required. Everything is going just
    to satisfy few Govt. Tops. Very sad. We have now become puppet.

  7. Rajeev Gupta says:

    Received a SMS regarding ITR 20-21 ASS. year that notice u/s 43 (1). has been sent on my email. No email received neither the said section 43(1) available on the portal.
    Earlier it was available on the old portal.

  8. SRINIVASA H says:

    It is horrible to understand that; new IT portal is nightmare on Stake Holder Street and horrifying stress on professionals. Is anybody giving thought that month after month this portal going back of 15 year instead improvisation?

    A standard error speaks about “something went wrong”, yes it is not something went wrong, it is fully and absolutely went wrong when it is referred to Infosys to handle the site, which we witnessed with GST portal and MCA Portal.

    Of course, it may be corrected after another month or two, but who will responsible for loss of so many valuable hours of stake holders and professionals.

    Once again body of stake holders and professionals are made to beg for date extension of somebody’s fault.

  9. Subhas Saha says:

    I have been trying to find ITR2 forthe last 2 weeks.Failed..It was so simple last so many years.Cant find Off line and on line e filing .It takes me to very complex system of filing.
    Govt.should bring back the user friendly system used last so many years.
    Thanks

  10. Anantharaman H says:

    The LTCG Module, E-Verification, Deductions u/s 80C, etc., are NOT FUNCTIONING. Every tax payer has only a few days, countable, left for filing ITRs, aboveall the system will hang when the clogging of data happens on the IT site.

  11. Tejesh Pendhari says:

    Excel utility was more simple and user friendly. Excel is the system whole world knows. who knows the json i.e. only developers. ITD must keep everything simple and not to mess the things which are on track. Bring back the excel offline utility.

  12. Tejesh Pendhari says:

    Details from 26AS not reflecting in prefilled form. This json format type is not working properly as compared to earlier xml format. He has to be tested thoroughly before implementing such changes. ITD must take another downtime of 1 week and roll back the changes.

  13. U Sethurayar says:

    The site reports an address mismatch by comparing the address in the PAN and Aadhaar. The stupid programmer is comparing literally word by word and reports mismatches. .to give an example If I had given my flat number as F-Block 1100 in one and F-1100 in the other it reports a mismatch. Integration of Aadhaar details into the IT profile is flawed. The UIDAI site is yet to incorporate many newly created districts in its drop down list of districts. For instance the newly created district of Chinglepet in Tamil Nadu does not find a place in the UIDAI drop down list of districts whereas you can put down Chinglepet as your district of residence in your address in the IT portal profile. The two data bases will never match.

  14. S N Das says:

    My DOB as appearing in Profile info is correct and in conformity with PAN as well as AADHAR but while attempting to e-file, the pre-fetched personal data is showing wrong DOB which is not editable. Cannot proceed further.

  15. Rohit Gaat says:

    I have filed my ITR-1 for A.Y. 2021-22 with all the columns duly filled and submitted after due verification.
    Surprisingly, when I took the print of my ITR and Acknowledgement all the figures become zero zero zero.
    This new website of e-filing is a complete mess.It seems that, the entire team behind making this new website was in a hurry to get the credit.

  16. Pranav says:

    Why don’t you mention about 10E filing error.While filling form 10e for FY 2017 18 slab rate is not correct and there is no option to put 2019 20 FY arrear column

Leave a Comment

Your email address will not be published. Required fields are marked *

Search Post by Date
March 2024
M T W T F S S
 123
45678910
11121314151617
18192021222324
25262728293031