Why do I get an error message at the time of submission/uploading of return ?

Answer: It could generally happen due to incorrect data or non-filling of mandatory fields. Rectify the errors until there are no further error messages. Please do not use any Special Characters such as -, _, &, !, ^, <, >, #, ~, %, or * while doing data entry since it may cause an error while generating XML file or while uploading the XML file. In case the problem persists, contact the ASK call center at ask@incometaxindia.gov.in or the E filing Call Centre at Number 0124243800.

What is to be done if taxpayer get NULL error, while uploading the xml file ?

Ans. This particular problem happens when there is slow internet connection or network congestion, as the XML is file is not read completely and henceforth > it throws exception stating to upload proper XML. Trying after sometime may resolve this problem. Kindly follow the following steps :

Set the Internet Explorer settings to Low. Go to Control Panel — Java — General — Settings Uncheck the “Keep Temporary Files on my computer” and click the  “Delete Files” button and press OK.

Close your existing browser and open a new browser and upload your xml file again. Moreover, use only Internet Explorer or Google Chrome as your browser. If the problem persist, kindly contact the ASK call center at ask@incometaxindia.gov.in.

 I have saved the xml file in my computer but while uploading system is giving the error “Cannot read the xml file? What should I do ?

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Ans. Kindly set the Internet Explorer Security Settings to Low as per following steps :

a) In case of windows professional/vista, then

Go to Control Panel — Java — General —Settings

Kindly uncheck the „Keep Temporary Files on my computer “and click the „Delete Files‟button and press OK. Close your existing browser and open a new browser.

b) In case of Windows XP, then

Go to Control Panel —- Other Control Panel Options — Java — General —Settings Kindly uncheck the „Keep Temporary Files on my computer “and click the „Delete Files‟button and press OK

Close your existing browser and open a new browser.

What to do when there is an Error in uploading the xml?

Answer The nature of problem may kindly be highlighted. A email may be sent to efiling@incometaxindia.gov.in along with the following details Userid, Password, xml file, PAN. The e-filing administrator will analyze the problem and will revert back to taxpayer with solution.

 Validate button is not working in Return Preparation software provided by the Department.

Answer. Kindly enable the macros in Microsoft Excel from the tools option, macro setting should be low or medium.

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