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Whom should I contact for refund related queries?

For any refund related query the taxpayer should contact Aaykar Sampark Kendra at 1800 180 1961 or email at refunds@incometaxindia.gov.in

In case return is submitted at Centralised Processing Centre (CPC) Bangalore, the taxpayer can contact CPC on 1800 103 4455 (or) +91-80-46605200.

Whom do I contact for queries related to payment of refund which has been processed by ITD?

For any payment related query the taxpayer should contact SBI at 18004259760 or email at itro@sbi.co.in.

TAX REFUND CONCEPT

My refund details are showing wrong in Form 26AS. How can I correct it?

The State Bank of India (SBI) is the refund banker to the Income Tax Department (ITD). The Cash Management Product department of SBI (CMP SBI) processes the refunds under the refund banker scheme. Details of refunds are forwarded to CMP SBI by the ITD. The tax payer should contact SBI at the following address:-

Cash Management Product (CMP)
State Bank of India
SBIFAST
31, Mahal Industrial Estate
Off Mahakali Caves Road
Andheri (East)
Mumbai – 400 093.
Contact no: 18004259760 or email at itro@sbi.co.in

I have received refund in my bank A/C through ECS, but Form 26AS reflects mode of payment as ‘Paper’.

The State Bank of India (SBI) is the refund banker to the Income Tax Department (ITD). The Cash Management Product department of SBI (CMP SBI) processes the refunds under the refund banker scheme. The tax payer should contact SBI at the following address:-

Cash Management Product (CMP)
State Bank of India
SBIFAST
31, Mahal Industrial Estate
Off Mahakali Caves Road
Andheri (East)
Mumbai – 400 093.
Contact no: 18004259760 or email at itro@sbi.co.in

How do I know whether my refund is in process at ITD in Form 26AS?

Form 26AS displays only the refund paid by Income Tax Department. There is no provision in Form 26AS to view in-process or pending refunds. The tax payer should contact Aaykar Sampark Kendra at 1800 180 1961 or email at refunds@incometaxindia.gov.in

In case return is submitted at Centralised Processing Centre (CPC) Bangalore, the taxpayer can contact CPC on 1800 103 4455 (or) +91-80-46605200.

The Assessing officer has refused to grant me refund saying credit entry is not reflecting in their system. What should I do?

You can submit copy of Form 26AS to assessing officer. For further clarification please contact Aaykar Sampark Kendra at 1800 180 1961 or email at refunds@incometaxindia.gov.in.

Republished with Amendments

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64 Comments

  1. Khagen Jimey says:

    Sir, 
    My refund amount showing failure for AY 2021- 2022 due to account closed with the status refund reference no. 3158933895 . Kindly re-issue the same and remit the refund amount through the NECS to the credit of my account no. 65510100009046 IFSC : BARB0VJSIBS Bank name: Bank of Baroda, Sibsagar, Assam.
    Two times requested earlier.
    Khagen Jimey
    PAN : AHGPJ6247F
    Aadhaar Number: 838064894242
    Email: kjimey123@gmail.com

  2. Gorakhnath Singh says:

    My ITR refund processing has been pending with Assessing Officer Gwalior (Madhya Predesh) since last 18 September 2021 due to not received refund till 24th January 2022.

  3. AMAR NATH NARANG says:

    The PAN OF SPOUSE IS AAFPN8800Q,FILED ITR 2021-2022 HAVING REFUND RS 37640 BUT ITR SHOWING IN PROCESS SINCE 19.8.21 BUT IT DEPTT NOT REPLYING TO GRIEVANCED.SINCE EPORTAL DIDNT FUNCTION PROPERLY REFUND BANK COULD NOT BE ASCERTAINED SENT HARDCOPY THRO SPEEDPOST BUT NO REPLY. WHAT TO DO FOR REFUNDS.

  4. SKD says:

    Dear Sir,
    I have filed my ITR 3 for AY 2020-21,
    but I have not received refund yet, Help me to release please.

    MY PAN NO: ADCI1082J

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