Maharashtra Tax Practitioners’ Association has made a representation to Shri. Narendraji Modi,
Prime Minister of India and brought to his attention issues faced by Taxpayer & Professionals on New Income Tax Portal www.incometaxindia.gov.in. Text of their representation is as follows:-
Maharashtra Tax Practitioners’ Association
SS/MTPA/IT representation 21-22/0721
Dated: 14th July 2021
To,
Shri. Narendraji Modi,
Prime Minister of India,
South Block, Raisina Hill,
New Delhi – 110 011
Ref: New Income-tax portal launched on 7th June 2021
Sub: Various practical problems faced by us & suggested solutions therefore regarding …
Our Association represents Tax Consultants, Advocates, Chartered Accountants, Company Secretaries & Cost Accountants practicing in direct & indirect taxes from whole Maharashtra state. Presently, we have around 1700 plus active members from the state. Our Association always represents the concerns and problems faced by these members before the respective tax authorities. This initiative of our Association has proved beneficial for the tax administering authorities, our members and ultimately the tax payers at large. Our Association was known as The Western Maharashtra Tax Practitioners’ Association; in a recent Special General Meeting of our members held on 6th June 2021, we have decided to expand our wings & made our area of operation as whole Maharashtra.
Our finance ministry & CBDT have taken a decision to switch over from the then income tax website www.incometaxindiaefiling.gov.in”to new website www.incometaxindia.gov.in”.The decision to switch must have been taken in broader interest of the taxpayers, income tax department by the respective authorities. We all the tax professionals & taxpayers of the county find it almost impossible to deal with the new website on account of the following factual issues put forth before you with the relevant proofs.
1. Profile completion issue: The profiles of all taxpayers in old website were complete & all the functions for these tax payers were active (could be complied with easily).However in new website these functions could not be complied without completing the assessees profile upto 100%.This discrepancy made the filing of returns & other compilation by assessee difficult in fact impossible through new website. Screenshot attached.
2. ITR-1 & 4 could only be filed: There are 7 different ITR forms those are Form No.1 to 7. Presently it is time to file Income – tax returns for AY 2021-22. However, the returns in from 1 & 4 only could be filed after facing various difficulties. Other ITR in form 2, 3, 5, 6, 7 could not be filed after making number of attempts.
3. Authorised Partner: In the new website login is made available to A) Chartered Accounts, B) Other authorised person. Whereas, the Income–tax department has forgotten the other important stakeholders supporting & playing important role in implementation of the Act, those are i) Income tax Practitioner, ii) Cost Accountants, iii) Advocates, iv) Company Secretaries, v) Tax Return Preparers. These important stakeholders must given separate login. There are thousands of Income tax Practitioners & Tax return preparers duly registered by the income – tax department in past years after due verification of procedure there for.
4. Digital signature registration: Existing digital signatures of the assessee were already registered on the old website. These existing digital signatures of the assessee are required to be registered on the new website again. These could not be registered easily & the assessee is facing no of problems in registering the digital signature.
5. TDS return could not be filed: TDS return could be filed through old Income-tax website. However, those could not be filed through new website those which have been filed their acknowledgment does not contain financial years, assessment years, quarter for which return filed, date of filing the return. This will lead to unnecessary litigation. Deductor has to rush to TAN facilitation center for filing their TDS returns.
6. Acknowledgement of ITR filed: Those ITR’s which could be filed their acknowledgment disappears & could not be downloaded afterwards.
7. Funny dates appearing on acknowledgments: On the generated acknowledgments future dates are appearing & not the current date. Screenshot attached.
8. PAN not appearing on acknowledgments: Every assessee is identified more by its PAN rather than name. However, in case of returns filed PAN is not appearing on the generated acknowledgments. Screenshot attached.
9. Login takes time: One could very easily login to the old website in fraction of seconds, whereas login to the new website take much time leading to wastage of man-hours.
10. Mismatch in PAN data: In no of cases mismatch in PAN data is seen when there is actually no mismatch how to overcome this on the website is a big issue remaining unanswered.
11. Difference in PAN data & Aadhar data: The new website very surprisingly is trying to match PAN data with Aadhar data. In fact, in case of many Aadhar data birth year is only appearing in place of birth date. Address on Aadhar in majority cases is residential address whereas address on PAN may be business / office address. This flaw must be removed from the new website immediately.
12. Problems for trust registration: In case of all trusts (new or old) registration u/s 12–AB is required to be carried out on or before 30thSeptember (extended due date). However, the functionality to carry out the same is not yet available on the new website. In cases where the trust is required to renew their 80–G facility they could not do so.
13. From 10-A/10-B could not be uploaded: Trusts requiring filing of form 10A /10B could not be uploaded. This will result in non compliance issue to the trusts.
14. E filed TDS data to be transferred to Traces for TDS credit: In case of e-filed TDS returns through the website, the data is required to be picked up by traces site in order to give credit of TDS to the respective deductee. We find difficulty from the new website in doing so.
15. Grievances unanswered: Grievances filed by assessee through the new website has remained unanswered. Live cases of grievances filed on 3.7.2021 & 15.07.2021 are attached herewith for your verification. Screen shot attached.
16. Tax genie not working: A new feature in the name of tax genie is provided on the new website. No answers / solutions by tax genie are yet provided for any of the queries raised. In fact, appointment time decided along with mobile number has remained unanswered.
17. Form 15-CA/15-CB could not be filed: There is no functionality available on the new website for filing from 15 – CA & 15 – CB.
18. Income tax appeals could not be filed: After launching of new website cases where appeal is required to be filed could not be filed. Functionality to file Income–tax appeals is not available.
19. Vivad se Vishwas compliance window not available: The due date for DTVSV scheme application was finally extended to 31stMay 2021. Further compliances under Vivad se Vishwas scheme are to be complied thereafter. In many cases of DTVSV taxes have paid &Form–4 is pending for filing by assessee &Form- 5 is pending for issuance by Income tax department. There is no window available in the present website for these compliances.
20. In once login details of other assessee seen: In new website login of one assessee the details of other assessee are seen. Screenshot attached.
21. 3 Original returns of same assessee for same year with different acknowledgments: In case of one assessee 3 original returns of same assessment year with different acknowledgment number are seen. Screenshot attached.
22. IFSC error: Despite putting correct IFSC on the website, IFSC error is shown in new website.
23. E verification could not be done: For e-filed returns e verification could not be done as OTP is not generated from the new website.
24. Returns u/s 153C r w s 153–A could not be filed: In case where the assessee has got notices u/s 153C rws 153-A, the assessee wants to file his returns under the above section. However, it could not be uploaded as the dropdown therefore on the new website is not available. How to file these returns is a big issue for taxpayers. We have 2 live cases for the issue. Copies of notices attached.
25. Finance department aware of the above issues: Our Union Finance department is aware of all the above issues regarding the problems in working of the new website. Our Union Finance Minister Mrs. Nirmala Sitaraman has arranged a meeting with Infosys(the new website provider) authorities somewhere in 2ndweek of June. Infosys authorities have assured proper working of the website within next 15 days from the date of the meeting. This was tweeted by the Honourable Finance Minister. However, after more than 1 month from the assured date no progress could be seen in the working of the website.
26. Software allowability: Majority of the tax professionals are acquainted with one or the other private software. Presently, the returns etc. could not be filed through any private software. As the allowability tool for these softwares is not available in the new website. It is therefore suggested that the filing tool through the softwares may also be made available so as to expedite the compliances. We find it impossible to get these errors/flaws in the website corrected at an early moment.
The need for smooth running of the website is as follows:
1. Financers, Bankers need to verify acknowledgements of ITR of their customers from website before disbursing loans.
2. TDS returns are required to be filed intime, if not filed in time attracts late fees/ penalty.
3. Trust registration, renewal, 80-G facility are held up for want of website working.
4. Many assessees have finalised their accounts & ready to file ITR for AY 2021-22 which are held up on account smooth working of website.
5. Form 15-CA/15- CB could not be filed.
6. Appeals could not be uploaded,
7. Vivad se Vishwas final compliance after tax payment is awaited.
8. Scrutiny assessments to be completed by 30th June (due date extended twice) are held up. Date for scrutiny assessments now extended to 30th
9. Existing profiles of taxpayers on the old portal disturbed.
10. Grievances not addressed.
11. Income tax refunds due for AY 2020-21 & 2021-22 are held up.
We therefore, urge that the new portal be launched:
1. After various trials at various ends.
2. We are ready to co-operate/ become part of trial submissions.
3. The old portal was successful as it has introduced all the functions step by step over a period of time & not at a time.
4. Completion of profile in each case is to be skipped till 28.02.2022.
5. Profile completion be allowed between 01.03.2022 to 30.06.2022.
6. Linking of PAN, Aadhar be extended till 30.06.2022.
7. The website being new one extensive knowledge sessions by the Income-tax departmental staff to the tax payers, tax professionals be arranged all over the country by actual meetings as well as by zoom meetings.
Considering these genuine hardships we request your Honour to look in the matter & direct suspension of new website & relaunch of old website till all functionalities on the new website are properly activated. The above request is in the national interest & not in the interest of any single person.
We expect immediate direction of our genuine request put forth. The above flaws pointed out could also be independently got verified.
Thanking you,
Yours faithfully,
For Maharashtra Tax Practitioners’ Association
| (Manoj S Chitalikar) | (Santosh S Sharma) | (Narendra K Sonawane) |
| President | Past President & Chairman | Past President & Convener |
| Income tax representation Committee | ||
| 9822194015 | 9850053341 | 9822601617 |
CC to:
1. The Union Finance Minister,
Union of India, North Block,
New Delhi – 110 001
2. Minister of State for Finance,
Union of India, North Block,
New Delhi – 110 001
3. The Finance Secretary,
Union of India, North Block,
New Delhi – 110 001
4. Shri P C Modi, Chairman,
Central Board of Direct Taxes,
North Block, New Delhi – 110 001
5. The Principal Chief Commissioner of Income – Tax,
Sadhu Vaswani Square, Pune – 411 001
Dear Sir / Madam,
Do the needful in the matter after verifying the facts put forth by us.
Thanking you,
Yours faithfully,
For Maharashtra Tax Practitioners’ Association
| (Manoj S Chitalikar) | (Santosh S Sharma) | (Narendra K Sonawane) |
| President | Past President & Chairman | Past President & Convener |
| Income tax representation Committee | ||
| 9822194015 | 9850053341 | 9822601617 |
The other issue what was missing in above list is : responding to outstanding demand drafts … the “download” option is not working to download the demand draft .. and also the option to respond with correction is not available
I summited I Bhaskar Bhattacharjee submitted Income Tax Return of Assessment Year 2021-22 as on 29-07-2021 with Electronic Verification Code and I received Income tax Acknowledgement . In 18 August 2021, I received sms “my file going to under process”. But 20th August my Income tax Acknowledgement disappeared. Now it shows Income tax verification form! Then I send the Income tax verification form with signature to CPC. Till date it shows Income tax verification form.
Unfortunately, Bank does not accept Income tax verification form.
File upload but can’t show assosment on side and this year itr not show on side
Using the utility modified Sep 3, 2021, in ITR2 the edit button in Schedule OS for entering interest income is disabled. I cannot enter my interest income and therefore cannot even prepare my return, issues with verification, submission and receipt of return are still far away.
Only acknowledgement of grievance from the IT portal. No reply, no time-line for reply. Can’t believe this messed up new portal has been created by Infosys. How could such an incompetent company become an IT giant?
I hope the govt keeps away from messing up with DP portals and stock exchange portals and banking portals. My nightmare is that some day these portals may also become as dysfunctional as the IT portal.
Unable to e-verify of Income Tax Form 10BA. It is neither accepting OTP nor EVC code. Can this form be submitted manually in the Income Tax Office?
May I agree with all the posts, and this is a very good example of a single tax.
Surcharges on tax remain untouched. Taxpayers with income between Rs 50 lakh and Rs 1 crore continue to pay 10% surcharge, between Rs 1 crore and Rs 2 crore pay 15%, between Rs 2 crore and Rs 5 crore pay 25%, and those with income over Rs 5 crore pay 37%.
Section 24 is not available for ITR2, how to fill?
ITR-2 validates for CG,OS income but verification fails. Tried approx 30 plus times, even when I did not changed Filled in data, portal doing magic & throws new irrelevant errors . Serious bugs no shown till 31 Aug,21 started appearing. Request to Finance minister to reinstate old Income tax portal as new portal creating panic, frustration, fear. For incorrect programming by Infosys Income tax department must not charge penalties as tax payers even seeing messages as tax defaulters. Must be taken seriously. As things working on portal previously worsened recently.
In ITR2 I have done off line validation but while uploading the following error appears
“Sum of income u/s 112 proviso (LTCG on listed securities/ units without indexation), 112(1)(c)(iii) (LTCG for non-resident on unlisted securities), 115AC (LTCG for non-resident on bonds/GDR), 115ACA (LTCG for an employee of specified company on GDR), 115AD (LTCG for FII on securities), 115E (LTCG for non-resident Indian on specified asset), 112A or section 115AD(1)(iii)-Proviso (LTCG on sale of shares or units on which STT is paid), Pass Through Income in the nature of Long Term Capital Gain chargeable @ 10%-u/s 112A, Pass Through Income in the nature of Long Term Capital Gain chargeable @ 10% – u/s other than 112A should be equal to corresponding income as per schedule BFLA”
with no apparent reason..
Tried to file ITR through new IT portal more than 20 times. It says prefilled form ITR2 but the income data captured from 26AS is only partial and incomplete. TDS is not fully captured from 26AS. Tried through edit mode to enter TDS details from 26AS. Cannot edit/update all columns. TDS for the current year is being carried forward for next year. Otherwise it is giving error during validation.
The New Income Tax Website is an complete waste of time, I tried 8-10 times for filing return, It is full of bugs, after finishing the entire process, the information is not getting stored or retrieved, a complete waste of time, what non sense has been made? Waste of time, looks like we all have to do our tax filing next year. Earlier I have just heard but after personally experiencing agree that new website is complete shit…
The incometax.gov.in is the worst government website i have seen so far. Nothing works as expected.
Most of the time it failed to login page itself.
There is no proper alignment after login.
Most of the names overlap.
Not able to see old records,
Not able to submit Gravience.
I am using Chrome web browser.
I have provided feedback in the website almost 3months back, nothing improved.
Not sure how this website is approved to production without proper validation.
PM sire – Pls look into it
All these problems are with new New incometax.gov.in website page, the old one was very good
Getting false validation errors related to Section 54. I have not claimed any deductions there, yet it asks for details
NEW REGISTRATION IS NOT WORKING, STUCK ON PIN CODE TAB, WHERE TAB ONLY TAKE INPUT OF ALPHABET “A”.
could fill the ITR-2 but in the last stage could not enter the name in the verification.
Iam having single name and as it was recommended this name is at last name place in PAN leaving fist name and middle name absent.
While validating it asks name and error comes . Previous years with old site there were no errors.
What is the solution to this problem please suggest.It is the problem for all who have single name.
New user registration in incometax eportal is not working for ages. User can’t choose any items in dropdown menu in state, postal, district etc. How long they need to fix such a small issue?!
I have filed my Income tax returns for AY21-22 on 11.08.2021. I filled ITR-1 form online option. After completing all schedules. I was presented with ” Download JSON” button and verify return button. Accidently Download JSON button got pressed. After I pressed verify return button. I Verified the return. I got the message as validation was succesful. Then I e- verified the with Aadhar OTP authentication. After that I could not see any activity in recently filled return. Neither acknowledgement nor ITR Form. When tried to file fresh return, It says the return is already submitted and you may submit the revised return. When I did not receive any acknowledgement, how can submit the revised return. After that I logged out and logged in again. It shows file your return for the financial year ended 31st March 2021. But can not file, as it says return already submitted .What to do please guide.
FOR MY HUF WHEN I TRY TO VALIDATE IT SAYS PL PROVIDE BANK NAME.BANK NAME IS ALREADY VALIDATED.TRIED 100 TIMES .SAME ERROR.
FOR MY RETURN IT SAYS FILL DTTA AND COUNTRY.NO HELP FROM ANYWHERE
I was able to fill the ITR-1 and eVerify successfully, but after that, i dont see any trace of the filled form. There is no ITR-V and no SMS or email received. Now if i try to submit again, it says you cannot submit as its already submitted. I didnt receive any acknowledgement.
Where was the need to “upgrade” IT website.
The New website is yet to function properly till 15th August,
E-verified Acknowledgements CANNOT be downloaded
When will these issues be reolved
Trying to fill form 10BA and e verify. But after number of effort it is not being e verified thru Aadhar OTP. Always error message that “please enter valid values”. Tried for at least 15 times in last 3 days.
I tried the same today . The same issue is still there. After filling the form 10ba , when e-verify was done, the OTP I received was not accepted by the portal stating as ‘invalid’. I tried multiple times , but got no success. When will these issues be fixed?
Even after two full day maintenance by infosys, the issue not resolved.
It’s so frustrating. Not sure why this new portal was rollout with so many major bugs. Surprised looking at the ‘so casual’ approach of Infosys people. Why did not they do rigorous testing before releasing it? The ordinary citizens have been wasting so much of time for a simple 30 minutes job. It happens only in our country.
Oh lord. The website is so shitty, dude trying every day for the last one week, still having login issues, changed the password, and tried it’s still fucked up.
I am trying to upload my ITR2 which has been prepared using offline utility. After Validation there are no errors. However, I get as many as 5 silly errors during verification something like “total of individual rows is not matching with total” in Schedule 112A. This is despite that the calculations are automatically done by the utility after uploading the duly filled csv file for Schedule 112A. Also, there is an error saying something like “LTCG and STCG does not match the total CG”. I think this is due to serious truncation and round off bugs in the way the utilitu calculates numbers. We see numbers like Rs. 12190.66666666678 which is actually senseless. Infosys (which has developed the software) needs to seriously train their programmers some common sense and teach them how to round off such numbers to nearest Rupee. Overall a USELESS software.
Dear Sir,
Outstanding demand is shown even after payment and , challan details are displayed in 26 AS but new portal is still shows demand from march and now adding interest, also i responded back by disagree with demand and even after a month demand is there and no action taken. what needs to be done, please suggest.
Same registration issue which is faced by other users. The registration doesn’t succeed after entering the password and the message. Have tried multiple times.
Not able to register new user, seems like this issue persists from many days. How many days will they take to fix this little thing? Disgusting…!
Form-10 D cant be filed. There is no option to add settleo as key person. Authorised person cannot be added. In verification trustee name not coming correctly. So many bugs. Keep on posting grivance and these are not yet resolved
has any one tried the itr filing utility on line today?
i find a penalty/fee of Rs 5000 added for default in furnishing return and it cannot be deleted.
is it just for me and is there is a reason i dont understand?
seems to be bug or incorrect functionality of interest and fee payable . strange
It is one of the many faults of this portal. This appears because the portal has not been updated for the due date extension to 30-9-21 and still deals all those filing return after 31-07-21 as defaulters. This is a general problem and requires urgent attention from all concerned. Else, Govt. will be richer for all the penalties unjustifiably collected from helpless return filers.
Yes. I have to claim refund. But portal shows late filing penalty. If I demand my money back late then also penalty. It is just like British laws.
Inspite of so many glitches, Finance Ministry & CBDT are issuing statements merrily, suggesting everything is file. Not so unless many responsible citizens of theis country are LYING. In my own experience, I have faced 3 glitches in ITR2 efiling. Today is 01-08-2021 and the portal has started levying penalty u/s 234F for late filing inspite of all the drum beating about due date extension to 30-09-21. Data entered u/s 111A for STCG gets erased everytime one logs out and has to be reentered. Verification of ITR2 is not possible as assessee’s name appears only partly and the field is greyed. In short, the portal is severely handicapped like our rulers and there seems to be no redemption from this mess. “where there is a will, there is a way”. But sadly the will is missing on the part of the Govt.
somebody also talked about the glitch of portal not knowing that last date of submission. The last dateof submission of IT reurn for ay 2021-22 was postpouned to 30 Sep 2021. I waited till 1 August 2021 because the last date for registering TDS data was 31 July 2021 and I wanted to submit return after all TDS data are avaialble in 26AS. Today I also was shocked to see penalty for late (so called ) submission of return. only 2 months remain and I would like to submit return as early as possible. This glitch must be rectified by Income tax departmnet quickly.
Absolutely correct. I found the new website to be completely HOPELESS. And the CBDT/ FM is sleeping !!
I am a new user and trying to register my name. However the system does not accept any personalised message, hence don’t register my name. I am tired of trying this for last one week.
Will the issue be ever resolved. New site is joking around and govt is mum. What is going on.
My question is whether the new portal is for work or for fun In the Taxpayers Association.