As per the Guidelines issued by the RBI, Banks may pay a reasonable commission/Fees to the Business correspondent( BC) or Business Facilitator (BF) the rate and the quantum of the same shall be periodically reviewed.The agreement of the banks with BC/BF prohibits them specifically from charging anything from the customer. However the bank may collect the reasonable service charge from the customer for the services rendered in a transparent manner. The arrangement of the banks with BC’s / BF’s specifies the requirement that the transactions are accounted in the banks book by the end of the day or next working day. Further for all the arrangements and agreements with customer bank takes the responsibilities for act of omission and commission of the BF/BC. Therefore, the banking company is the service provider in the BC Model operated as per RBI Guidelines. The banking company is liable to pay GST on the entire value of service charged received from the customer irrespective of the same is availed by BC/BF.
Service in relation to accounts of rural branch
Further BF/BC providing services in relation “accounts in its rural area branch “is exempt vide Notification No. 12/2017- CT (R) dated 28.06.2017. The condition for the said exemption needs to be fulfilled are services shall be provided by BF/BC to the bank shall be the services falling under the heading 9971 and that to with respect to the accounts of the rural branch. The procedure for classification of Branch as rural branch shall be done as per the RBI guidelines.