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Implementation of EPFiGMS – Grievance Management System of EPFO

A circular dated 5 May 2010 is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.

A circular dated 5 May 2010 is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.

Objective :-To provide a single window platform that is able to record, acknowledge, track/ monitor grievance until its final redressal.

Merits

  • Convenience   to  register the grievance or queries of subscribers I No spatial or temporal restriction involved.
  • Access to the system from anywhere
  • Paper Grievances can also  be addressed.
  • Helpful to field officers in managing the grievance.
  • Tracking the movement of Registered grievance, to any of the office to which it is related

Procedure

  • Registration can be done directly by the subscriber online or
  • Paper Grievance received locally in field office have to be mandatorily registered in the EPFiGMS or
  • Grievance can also be registered through the facilitation centre or the PRO of each field office
  • On registration of Grievance    a Unique Registration    Number      is generated.
  • Ownership of grievance lies with the office which has generated the grievance.
  • Timeframe of 30 days for each office for redressal of grievance of grievance.
  • If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse.
  • Maximum time frame to a field officer for redressal / reply of grievance is 30 days from receipt
  • If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse
  • System allows handling of griev­ance involving two or more office e.g. transfer of pension cases where one office can handle only partial redressal and remaining needs to be done by other office

Administration Aspects

  • It may be ensured System is not bypassed in handling local grievances.
  • Necessary Logistic support is provided in each office.
  • Facilitation Center /PRO of each office is equipped with system for registration of grievance of visiting subscribers.
  • For effective implementation, the operation is performed under the supervision  of officer in charge/ Nodal Grievance Officer.
  • A detailed standard operating procedure is available for information and guidelines.

Monitoring of Grievance

Designated Nodal grievance officers are as follows

  • ACC Zone–Nodal Grievance officer for entire zone
  • RPFC-I (In charge of Region)-Nodal Grievance officer for entire region
  • Officer-In-Charge SRO-Nodal Grievance Officer for entire SRO
Categories: Corporate Law

View Comments (15)

  • DEAR SIR,
    WORKING WITH BAJAJ ALLIANZ LIC LTD DATED-21-05-2009 TO 12-07-2010 AND WORKING WITH FUTURE GENERALI INDIA LIC LTD DATED-19-07-2010 TO 07-05-2012. I CONTECT FGIL COMPANY RESOPONSIBLE PERSON, PERSON SAYS TO ME PLS PROVIDE THE ANNUXER K YOUR PREVIOUS COMPANY[BAJAJ ALLIANZ LIC LTD].BALIC RESPONSIBLE PERSON SAYS TO ME ANNUXER K IS MY ENTERNAL MATTER I AM NOT PROVIDE THIS.
    I HAVE FILL THE FORM AND SEND THIS PF OFFICE DATED 05-02-2012 .FORM IS CORRECT BUT MY PF IS NOT TRANSFER TILL DATE.
    IF ANY INFORMATION PLS REVERT ME OR CALL ME.
    PLS HELP ME AND SOLVE THE MATTER
    REGARADS----
    MANISH KUMAR PANDEY
    MOBILE--9956111518
    EMAIL ID--manish.pandey01@rediffmail.com
    PF N0-MH/BAN/48708/16255[FUTURE GENERALI INDIA LIC LTD]
    PF NO--MH/34020/074196[BAJAJ ALLIANZ LIC LTD]
    A/C NO-236201000001451[INDIAN OVERSEAS BANK]PRATAPGARH UP
    IFSC CODE-IOBA0002362

  • sir i am very much disappointed that you have given me a reply that no action required.
    But sir my query is that why my form is got rejected twice.
    ,my account no is PUPUN01236380000000288 is rejected. 2nd time it is rejected on 01/07/13
    and my claim id is PUPUN130600043297, BUT till now iam not got any answer why it has been rejected.
    1st time it is rejected on 18/03/13 and that time claim id is PUPUN130300020219, BUT till now i am not getting any answer from pune office, only the answer is letter is under dispatch.
    but respected sir when i got my epf.
    THANKING YOU.

    RANA MUKHERJEE
    8519050432

  • Sir, I have retired in the month of January,2013. My account No. is KDMAL 00014190000000903 and claim ID is KDMAL 130800030863. Till date my pension has not been inforced. Kindly do the needful. Regurds. Tapash Kumar Ghosh.

  • Dear, sir i was employee of HDFC BANK ,indore m.p., i was resgined sept. 2012 but till date i am not geting any P.F. Amount from HDFC BANK..and send mumbai head office all documents related P.F. widrawal.so please help me for my p.f,fund..

    thank and regards
    mahendra kumar verma
    9300647721

  • we bmr exports established code; GRCDP 1045124000 pf transfer form no.13 FOR 6 EMPLOYEES
    submitted kadapa .ap sro office through regd post on 21.1.2017 till date we have not received any message

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