CA Sandeep Kanoi
ICAI has submitted its Pre-budget Memoranda – 2014 to Government. In its Memoranda it has taxpayers should be given due respect and be treated as a client. In fact there should be a system where the taxpayer paying tax, beyond a certain limit, is provided priority services.
Extract From ICAI Pre-Budget Memorandum
Foremost requirement – Respect the “Taxpayer”
The revenue of the Government of India is sourced through taxation, be it direct taxes/indirect taxes at central / state level. Even though the “taxpayer” is the only source of revenue, he is not respected by the Department. In fact, he is harassed and looked upon with suspicion. The shift of the Department from manual to electronic and formation of CPC, Bengluru and CPC(TDS) is remarkable, but the taxpayers are still facing issues and feel harassed as they are unable to find solution to system generated issues. Taxpayers who share a part of their income with the government as a partner in nation building are not getting their due respect. Today the taxpayer wants to comply with legal requirements and wants a hassle free life. However, still they are viewed as tax evaders. In all private organizations, the client who is the source of income is highly valued. In fact priority services are provided to members who add on more to the income of the organization. The government of India should treat the “taxpayer” as its client since he is the only source of revenue.
The taxpayers should be given due respect and be treated as a client. In fact there should be a system where the taxpayer paying tax, beyond a certain limit, is provided priority services. Like the taxpayer contributing tax more than 25 Lakhs may be issued a Gold card, like wise taxpayers contributing more than 1 crore may be issued a Platinum card. These cards may have certain services attached to them like home service for preparation or renewal of AADHAR card / ration card/ driving license/passport etc and the like. For other taxpayers, services like online grievance portal, instant posting of all related orders in the account of the assessee, proper sitting arrangements in the Income tax offices and the like be provided. This attitude towards taxpayers, if adopted, would undoubtedly improve tax compliance thereby increasing the tax base.