KPO Potential: A CII Report estimates the potential size of KPO Industry at $17 billion by 2010, creation of 2,50,000 jobs in 5 years. Analysts estimate that about 30,000-50,000 people are currently employed in this industry. Difference between KPO and BPO: BPO is about shifting functions that can be digitized to an offshore location, while [...]
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