Registered user can reset the password using one of the following options:

  1. Answer Secret Question.
  2. Upload Digital Signature Certificate
  3. Using OTP (PINs)

Answer Secret Question

To Reset Password using the ‘Answer Secret Question’ option, the steps are as below:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Answer Secret Question’ from the drop down options available.

Step 5: Enter the Date of Birth/Incorporation from the Calendar provided (Mandatory)

Step 6: Select the Secret Question from the drop down options available (Mandatory)

Step 7: Enter the ‘Secret Answer’ and Click on “VALIDATE”.

Step 8: On success, the user must enter the New Password and confirm the password.

Step 9: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Upload Digital Signature Certificate

To Reset Password using the ‘Upload Digital Signature Certificate’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘Upload Digital Signature Certificate’ from the drop down available

Step 5: User can select any one of the two options provided:

  1. New DSC
  2. Registered DSC

Step 6: User must Upload DSC and click on the “VALIDATE” button. The DSC is validated.

Step 7: On success, the user must enter the New Password and confirm the password.

Step 8: Click on “SUBMIT”

Once the password has been changed a success message will be displayed. User can login with new password.

Using OTP (PINs)

To Reset Password using the ‘Using OTP (PINs)’ option, the steps are as follows:

Step 1: In Homepage, Click on “LOGIN HERE”

Step 2: Click on “FORGOT PASSWORD” link.

Step 3: User must provide User ID, CAPTCHA and click on CONTINUE button.

Step 4: Select ‘One Time Password’ from the drop down options available.

Step 5: The user must select one of the options mentioned below

  • Registered Email ID and Mobile Number
  • New Email ID and Mobile Number
Registered Email ID and Mobile NumberNew Email ID and Mobile Number
Step 1: Registered Email ID and Mobile
number will be displayed.
Step 1: User must enter new Email ID,
Mobile number and one of the three options mentioned below( applicable if user has e‑filed previously)
Step 2: Click on “CONTINUE”. PINs would be sent to registered Email ID and Mobile Number.
a. 26AS TAN – The user must TAN of Deductor, as available in 26AS.
Step 3: The user must enter the PINs received to the registered Email ID and Mobile Number and Click on “VALIDATE.
b. OLTAS CIN – The user must enter the BSR Code, Challan Date and Challan Identification Number (CIN) as available in 26AS.
Step 4: On success, the user must enter the New Password and confirm the password.
Step 5: Click on “SUBMIT”c. Bank Account Number – The user must enter the Bank Account number as mentioned in Income Tax Return.

Step 6: Once the reset password request has been submitted, a success message will be displayed. User can login with new password after the time specified in communication.

Note: Please enter the details as per any of the e-Filed returns from AY 2012-13 onwards.
Step 2: Click on “CONTINUE”. PINs would be sent to registered Email ID and Mobile Number.
Step 3: The user must enter the PINs received to the provided Email ID and Mobile Number and Click on “VALIDATE.
Step 4: On success, the user must enter the New Password and confirm the password.
Step 5: Click on “SUBMIT”
Step 6: Once the reset password request has been submitted, a success message will be displayed. User can login with new password after the time specified in communication.

Note:

  • In case, the user has not received the PINs in a reasonable time, user can opt for Resend PINs.
  • An email along with a link for “Cancellation for the password reset request” will be shared to the registered Email ID and new Email ID. In case the user identifies the request for password reset is un-authorized, then user can click on the Cancellation link provided within 12hours. PAN and DOB validation will be done before aborting the password reset request.

e-Filing Login Through NetBanking

Registered Taxpayer can login through NetBanking and reset the password.

Net Banking Login:

To Reset Password using the ‘NetBanking Login’, the steps are as follows:

Step 1: In Homepage, Click on “Login Here”

Step 2: Click on “Forgot Password” link.

Step 3: Enter User ID (PAN), Captcha and Click on Continue button.

Step 4: Click on “e-Filing Login Through NetBanking” link.

Step 5: Select the Bank from the list of Banks providing the e-Filing login facility

Step 6: After login to NetBanking account, click on the link “Login to the IT e-Filing account” e-Filing user Dashboard screen shall be displayed.

Step 7: Taxpayer can change the password under Profile settings.

List of Banks providing the e-Filing login facility

  1. Allahabad Bank
  2. Andhra Bank
  3. Axis Bank Ltd
  4. Bank of Baroda
  5. Bank of India
  6. Bank of Maharashtra
  7. Canara Bank
  8. Central Bank of India
  9. City Union Bank Ltd
  10. Corporation Bank-Corporate Banking
  11. Corporation Bank-Retail Banking
  12. DENA BANK
  13. HDFC Bank
  14. ICICI Bank
  15. IDBI Bank
  16. Indian Bank
  17. Indian Overseas Bank
  18. Karnataka Bank
  19. Kotak Mahindra Bank
  20. Oriental Bank of Commerce
  21. Punjab National Bank
  22. Punjab and Sind Bank
  23. State Bank of Bikaner and Jaipur
  24. State Bank of Hyderabad
  25. State Bank of India
  26. State Bank of Mysore
  27. State Bank of Patiala
  28. State Bank of Travancore
  29. Syndicate Bank
  30. The Karur Vysya Bank Ltd
  31. The Federal Bank Limited
  32. UCO Bank
  33. Union Bank of India
  34. United Bank of India
  35. Vijaya Bank

(Republished with amendments after considering the revised option to reset password)

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