Income Tax Refund is Refund of Excess Tax Paid by the Taxpayer to Government, which is issued after processing of Taxpayers Return. In this Article we have discussed Mode of Refund, How to Know Status of Refund, What to in case of expired refund/ Return of Refund, non-receipt of Refund dispatch, Mistake on Refund Cheque, ECS Failure, Refund Paid but Taxpayer account not credited, Ajustment of Refund Against Demand and whom to contact in case help required.

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As per option for mode of payment exercised by the Assessee while filing his annual income tax return (ITR 1), refund will be made either through electronic mode i.e. direct credit to account or through Refund Cheque. Tax payers are therefore, required to enter correct Account number and IFSC code along with complete address details including PIN code at the time of filing of Return.

Refunds processed through Refund cheques mode are dispatched to record address through Speed Post.

2. How can I know the status of my refund? Is there any method available to know whether the refund record has been generated?

Taxpayers can view status of refund by entering ‘PAN/TAN’ and ‘Assessment Year’ on the following site:

To check status of Income Tax Refunds: – https://tin.tin.nsdl.com/oltas/refundstatuslogin.html

To check status of TDS Refunds: – https://tin.tin.nsdl.com/oltas/refundstatusloginfortan.html

For Returns filed online, status may also be sought by login to the e-filing site of ITD -https://incometaxindiaefiling.gov.in

Status may also be tracked by contacting following Toll free numbers:

1. For e-filed returns CPC Bangalore Toll free no. 1800-425-2229

2. For other returns Aayakar Sampark Kendra Toll free no. 1800-180-1961

3. SBI Contact Centre Toll free No. 1800-425-9760(Related to Banking Transactions only)

3. The TIN status shows that Refund had Expired.What shall I do?

Refund not presented for payment within the validity period of 90 days is marked as expired and cancelled. Tax payer may raise Refund re-issue request. In case the return was filed electronically- Refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

In other cases the Taxpayer should contact Assessing Officer under whose jurisdiction the Return was filed for re-initiation of Refund.

4. The TIN status shows that Refund had Returned.What shall I do?

It means that Refund had been returned undelivered by Speed Post. All returned Refunds are cancelled and retained at CMP Centre. Tax payer may raise Refund re-issue request. In case the return was filed electronically- Refund reissue request may be raised online by login to e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password. In other cases the Taxpayer should contact Assessing Officer under whose jurisdiction the Return was filed for re-initiation of Refund.

5. Whom do I contact if the refund dispatched has not been received?

All Refunds are dispatched through Speed Post for which Tracking number is provided in the refund status track view on TIN. The tax payer can view status of the article on India Post tracking site i.e.www.indiapost.gov.in or contact its local post office with tracking number as displayed on TIN.

6. How do I rectify any mistakes in the name, account number printed on the refund cheque delivered to me?

Send the original refund cheque to CMP Operations Centre, State Bank of India, Survey No.21 Opposite : Hyderabad Central University, Main Gate, Gachibowli, Hyderabad -500019 for cancellation of the Cheque (along with a letter informing the mistakes on the refund cheque) and updating cancellation status on TIN. Once the status is updated as returned, Taxpayer may contact Ward Assessing Officer for modification in Name/Account number and re-initiation of Refund.

If, however, the return was filed online, modification in account number and raising of Refund reissue request may be done online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

The TIN status shows that Refund was processed though Direct Credit mode which had failed?

It means that Refund for credit to account maintained with SBI had failed. Possible reasons may be –

  1. Account had been closed.

  2. Operations in the Account had been stopped /restricted /On Hold

  3. The Account may be Fixed Deposit or Loan of PPF account.

  4. The Account may be NRI account

  5. The Account holder may be deceased.

Taxpayer should contact Assessing Officer and provide the correct account number/IFSC /MICR code where Refund is to be credited. After updating Account number/IFSC /MICR code- the Refund will be reinitiated by Assessing Officer. In case the e-filed returns – modification in account details and refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

7. The TIN status shows that Refund was processed though NECS/NEFT mode which had failed?

It means that Refund processed through NECS/NEFT mode had failed .Taxpayer should verify the Account number, Account description, MICR/IFSC code given at the time of filing of return. Taxpayer may contact Assessing Officer for modification in account details and re-issue of Refund. In case the e-filed returns – modification in account details and refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

8. I have received the ECS refund advice and TIN status of refund is “paid” but my account has not been credited?

Please check the Account number given in the ECS advice sent by CMP Centre carefully. If the Account number, IFSC/MICR code given in the advice is correct-please contact your Branch and enquire about the status of NEFT UTR Number or NECS sequence number as displayed on TIN. In case the account number given is incorrect-please check with your Bank whether the amount had been credited in wrong account. Please send an email to itro@sbi.co.in for guidance.

9. The status on TIN shows that Refund had been adjusted against outstanding demand of previous year. What does that mean?

This means Refund for the current year had been adjusted against outstanding demand of previous Assessment year either in-part of in-full. Please verify details from the ECS advice sent by SBI CMP Centre through email or post. For details of the outstanding demand may be obtained by contacting Ward Assessing Officer/CPC Bangalore. In case of e-filed returns –enquiry may be made by login into e-filing portal.

10. The status on TIN shows that Interest had been deducted on my Refund.

This means that TDS under Section 195 had been deducted on Interest income paid to NRIs at the time of determining refunds u/s 244A. Please contact Assessing Officer of Ward where you have filed your return / CPC Bangalore in case of return filed online, for more details.

11. Whom should I contact for refund related queries?

For any refund related query the tax payer should contact Aayakar Sampark Kendra Toll Free No. 1800-180-1961 or email at refunds@incometaxindia.gov.in

For refund related query or any modification in refund record relating to return processed at CPC Bangalore may be contacted on Toll free Number 1800-425-2229 or 080-43456700.

For any payment related query the taxpayer should contact SBI Contact Centre Toll Free No. 1800-425-9760.+

(Republished with Amendments)

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One response to “Income Tax Refund- Know the Status & FAQ”

  1. chandra sekhar das says:

    send your pan no& date of birth – cdas44073@gmail.com
    8670276522 its my personal number… call me

  2. Anand says:

    Sir ,

    I have not received the income tax returned for the year 2010-11 . but i have received 2011-2012 return no problem . what actions should i take against this ( For return 2010-11 ) or where to complaint for the please guide me . thanks in advance My pan No.is AMJPK7589H

  3. ramesh dattatray kawade says:

    In AY 2009-2010 as per form no 16A TDS is Rs 21487 and as per 26As statment TDS is 18205

    When i got my refund AY 2011-2012 Tax of Rs 8073 of AY 2009-2010 cut in AY 2011-2012 Refund

    May PAN No is ABWPK8252H

  4. vishnu shanker choubisa says:

    afypc5455n income tax refund 2011-12 not recived yet

  5. Dinanath Kashainath Jadhav says:

    can any body help me in getting status of my ITRO .I hv sent the request on line on 1st  March 12
    My email ID jadhavdinanath@yahoo.co.in

  6. Vivek Agrawal says:

    Hi Friends, I have read all of your queries and all problems can be solved.
    I am an employee at a Tax Consulancy Firm and I can help You all at a very nominal Charge. We also file returns for the Tax Payers all over India and assure that the refund will be despatched quickly for the returns prepared by us.
    My no. 9861143021
    9040552466

  7. g.swathi says:

    sir my pan no is ASRPG1455G Assessment year 2010-11. Refund cheque returned undelivered as address is Change . My latest address is Hav c/o p.prasad h.no 6-1-54,kanteshwar,nizamabad (dist) andhra pradesh -503002.PL sand pl Refund immediately

  8. nagarajulu says:

    sir my pan no is AEQPN 4095Q Assessment year 2010-11. Refund cheque returned undelivered as address is Change . My latest address is Hav c/o p.prasad h.no 6-1-54,kanteshwar,nizamabad (dist) andhra pradesh -503002.PL sand pl Refund immediately

    Reply

  9. ashok says:

    My pan no is CFCPS2063C MY REFUND IS ALWAY SAND YOU IN 26 JUN 2011 BUT DELIVERY GO TO BACK FOR DUE TO WRONG ADDRESS PL DELIVER MY cheque to LATEST ADDRESS HAV SARADE ASHOK RAMANAND 55(I) MECH BDE C/O 56 APO PIN 908055

  10. ashok says:

    sir my pan no is CFCPS2063C Assessment year 2009-10. Refund cheque returned undelivered as address is Change . My latest address is Hav ashok sarade Ramanand 55(I)Mech Bde c/o 56 APO PIN 908055.PL sand pl Refund immediately

  11. santosh Kumar says:

    dear sir,
    My PAN No.is- AOIPK3807K. I,m filling the TDS refund in Muzaffarpur(Bihar) AY 2008-09 or 2009-10. but till date i can’t get any year refund .i am not geting any refund through I-Tax deparment .our bank A/C In SBI Muzaffarpur branch in Bihar. so please clear my refund as soon as possiable and get reponse please.
    Santosh Kumar
    Address;-2/9 sri nagar colony
    (Gobersahi-Chowk),
    Muzaffarpur(Bihar)842001
    Mob:-09934203499

  12. letselschade says:

    Spot on with this write-up, I really think this web site wants much more consideration. I’ll in all probability be once more to read much more, thanks for that info.

  13. Ramesh says:

    dear sir/madam my pan no is ANIPR0315A AND MY cheque [refund]return goes to sbifast.
    because the address !
    OLD NO – 40/1,NEW NO – 39,
    3RD CROSS , MARAPPA GARDEN,
    BENSON TOWN POST,
    BANGALORE – 560046
    MOBILE NO – 9342407180
    please send my refund cheque on given address! thank you
    ASSE YEAR 2009-10

    Reply

  14. VARSHA D. GAIKWAD says:

    dear sir/madam my pan no is APMPG9058F AND MY cheque [refund]return goes to sbifast.
    because the address is not proper!
    my latest address is
    147, JEEVAN KATHOKE
    HANUMAN NAGAR NAGPUR
    PIN NO 440009
    MAHARASHTRA
    please send my refund cheque on given address! thank you
    ASSE YEAR 2010-11

  15. KULDEEP PARETA says:

    I have filed return for AY 2009-10 claiming refund of Rs.38030. When i went to assessing ao in delhi wards 23(1) they say it shows already paid. i have given the bank statement from march to may 2011 but there is no entry for refund. Bank a/c-706131759 Indian Bank, GK-I, delhi-48
    PAN-ASAPP0187F
    pls help

  16. SATYAJIT MUKHERJEE says:

    RESPECTED SIR,

    MY PAN NO ABHPM2276L, ALREADY PROCESS RKL-1 FOR REFUND ON MARCH 2010 ASSESMENT YEAR 2008-2009. BUT UPTIL NOW I HAVE NOT RECD ABOVE RETURN. FOR RS. 41194/-. PLEASE DEAILS REFUND STATUS OVER MAIL.

    WARM REGARDS
    FOR SATYAJIT MUKHERJEE
    GOPINATH GALI MAIN ROAD RAJGANGOUR,
    DIST- SUNDERGARH
    PIN-770017, MO NO 9437045174

  17. SATYAJIT MUKHERJEE says:

    RESPECTED SIR,

    MY PAN NO ABHPM2276L, ALREADY PROCESS RKL-1 FOR REFUND ON MARCH 2010. BUT UPTIL NOW I HAVE NOT RECD ABOVE RETURN. FOR RS. 41194/-. PLEASE DEAILS REFUND STATUS OVER MAIL.

    WARM REGARDS
    FOR SATYAJIT MUKHERJEE
    GOPINATH GALI MAIN ROAD RAJGANGOUR,
    DIST- SUNDERGARH
    PIN-770017, MO NO 9437045174

  18. Ashok Ram Patil says:

    Sir
    Pan No. AQFPP2281H, Year 2009-2010, My refund Cheque / DD had come on my previous address, but now i have been shifted to poona.

    So I will reuqest you to kindly send it back on this address
    Ashok Ram Patil. C/o Shantaram Paulad Patil, Sarve No 13/8, Satavwadi, Hadapsar, near Ambedkar Sanstha, Pune-411028. patil.ashok@rediffmail.com

    • Arunava Jati says:

      Sir
      Pan No. AHJPJ8786A, A.Y 2008-2009, My refund Cheque / DD had come on my previous address, but now i have been shifted to KOLKATA.

      So I will reuqest you to kindly send it back on this address

      Arunava Jati
      5/3E Genexx Valley Complex,
      Joka.
      Kolkata-700104
      Ph-9883223090.

  19. colonel psyadav says:

    communication refrence no CPC/1011/14/1006189050
    ASSESSMENT YEAR 2010-2011.

    PAN NO AAQPY3630E
    E FILE ACKNOWLEDGEMENT NO 165279231300910
    I HAVE BEEN TOLD BY CPC BANGLURU THAT SBI BOMBAY HAS BEEN REQUESTED TO SEND MY REFUND CHEQUE ON THE 19 MAY 2011. PLEASE LET ME KNOW THE STATUS. COL P S YADAV. CELL NO 9871753331.

  20. PRADEEP VERMA says:

    Hi,

    I have not received the refund of Ass. year 2010-2011 my pan no is AGEPV2289E

    Please give me the solution.

    Thanks
    pradeep VERMA

  21. RANGASAMY says:

    MY PAN NO:ANFPR4411A ASST YEAR 2010-11 CHEQUE RECEIVED THE AMOUNT OF RS.4470 /-
    BANK ACCOUNT NO:133910125096 MICR NO:641015103. Already send the mistake cheque to the senders address. They are no response to me. Please send the new cheque in my below address
    N. Rangasamy
    3/50, Kurukkupalayam
    semandampaalayam,
    Palladam(TK)
    Coimbatore(Dt) Pin-641 663

  22. Susil says:

    Refund cheque returned undelivered: Solution
    As many people having this issue and with no good reply, thought I will put the steps here.
    Go To https://incometaxindiaefiling.gov.in and register yourself.
    Log in using your PAN and password
    Go to home page–> My Account–> Response sheet..CPC.. (Menu)
    Select the year of Tax refund having issue
    It will show in result page status like “No such address” etc with a link to your response sheet(PDF doc)
    Fill the PDF form and send it to CPC via post. You are done

  23. Prakash chandra baheti says:

    Hi,

    I have not received the refund of Ass. year 2010-2011 my pan no is AIHPB5320P

    Please give me the solution.

    Thanks
    prakash

  24. Prakash chandra baheti says:

    Hi,

    I have not received the refund of Ass. year 2010-2011 my pan no is ARMPP6115C

    Please give me the solution.

    Thanks
    pradeep

  25. Norbert Pereira says:

    PAN No.AQSPP3352Q. Assessement year 2009-10. Refund cheque returned undelivered as address is changed. Speed Post Ref. No.EY2295052521N. Please let me know whether I can come and collect it from SBI Mahakali caves branch. What is the procedure to collect the returned refund cheque of income tax

  26. amitabh Bhattacharya says:

    Sir/ Madam Having
    Pan No. AINPB2559C Communication Reff. No. CPC/0910?1001616306 Refund Sequence No. 7000643306, Year 2009-2010,Rs. 4250/- My refund Chequ / DD had come but due to resident siffting problem may be post gone back to you.
    SO I will reuqest you to kindly send it back on this address
    Amitabh Bhattacharya C/o Power Engineering I Pvt Ltd. Cosmos Bldg.503,504, 5th Floor, orod Mhapsa, Bardez, Goa 403507. Mob No 9326127063, amitabh_1771@rediffmail.com

  27. Ashok Pandurang Mulgund says:

    My pan No.ADHPM9321Q and my refund cheque was issued by SBI Mumbai and despatched to Muzaffarpur(Bihar)on 9/11/10 by Speed Post Docket EW511843862IN which reached Muzaffarpur on 18/11/10 and taken for delivery on 18/11/10,as I was not available there at that time so same day it was sent back to Mumbai(Ref No.CMPP3470898)which reached Mumbai on 25/11/10 with reason postal address incoreect which is not true.Now let me know how I can get my refund cheque back?

  28. EDWARD THOMAS says:

    I have tried several times to know who could help me get my refund for the year 2007-2008 filling done in the year 2008 Sept 18th. but all in vain .I wonder if I will get it bor not. However My PAN no is AFLPT4777K . iF SOME ONE COULD GUILD ME . iT WOULD BE NICE .
    With Regards
    EDWARD THOMAS
    09837787850

  29. Pradeep says:

    Hi,

    I have already received the refund but bank account changed, requested to reissue the cheque in new account with correct name but till now i have not received any reply from head office.
    my pan no is ARMPP6115C

    Please give me the solution.

    Thanks
    pradeep

  30. Maria Paul says:

    Hi,

    I would like to have the local office address for ward # 14(1)Bangalore to Send a copy of the letter along with a copy of the refund cheque to the Assessing Officer.

    The helpdesk SBI at 080-26599760. they always say same /recorded message

    Please help

    Regards,

    MariaPaul

  31. ushadwaraka says:

    not recd yet
    ushadwaraka

  32. ushadwaraka says:

    ushadwaraka
    PAN Card;No;AHFPD4899Q
    Refund of RS399/- for the year 2009-2010 files
    no reply when i call several times
    can u see that refund can get it as aly she has fnational Bankiles all the years but no tax
    the refund amount is from TDS from one of the National bank
    april23ed 2010

  33. arunsrinivas says:

    not recd yet the refund

  34. arunsrinivas says:

    arunsrinivas–Pan card no AAYPS2748F
    refundof Rs24370/- has to recived given all details as required by you r letter ref;nil dated1st of july2009givenbank a/c etc subsequenly we have requested to post the chq to mumbay hence i am in mumbay now my father met your officer and requested he has agreed to post the chq. still date not recd u pl kindly see that the chq has to be posted immediately thanking you

  35. Prashanth says:

    Status of the refund cannot be tracked by this
    www. tin-nsdl. com or help desk of SBI at 080-26599760. they always say same /recorded message . Visist your assement officier & pay some bribe to move pending cases..
    my IT Refund for 2007-08 still pending , although i visited & pay assement officeir ten percent amount:( he will mint lot per day like this… i should have been assement officeir & taken lot of money instead wasting in SW & getting nothing payed

  36. RAJAN NARAYANSWAMY says:

    no response to my grievance for it refund not received by either it office or by sbi as i have posted on national complaints forum

    PAN NO. AAAPN 4729K

  37. Rajesh says:

    Thanks a lot for this information. It helped me a lot.

    Cheers,
    Rajesh.

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