Income Tax Refund is Refund of Excess Tax Paid by the Taxpayer to Government, which is issued after processing of Taxpayers Return. In this Article we have discussed Mode of Refund, How to Know Status of Refund, What to in case of expired refund/ Return of Refund, non-receipt of Refund dispatch, Mistake on Refund Cheque, ECS Failure, Refund Paid but Taxpayer account not credited, Ajustment of Refund Against Demand and whom to contact in case help required.

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As per option for mode of payment exercised by the Assessee while filing his annual income tax return (ITR 1), refund will be made either through electronic mode i.e. direct credit to account or through Refund Cheque. Tax payers are therefore, required to enter correct Account number and IFSC code along with complete address details including PIN code at the time of filing of Return.

Refunds processed through Refund cheques mode are dispatched to record address through Speed Post.

2. How can I know the status of my refund? Is there any method available to know whether the refund record has been generated?

Taxpayers can view status of refund by entering ‘PAN/TAN’ and ‘Assessment Year’ on the following site:

To check status of Income Tax Refunds: – https://tin.tin.nsdl.com/oltas/refundstatuslogin.html

To check status of TDS Refunds: – https://tin.tin.nsdl.com/oltas/refundstatusloginfortan.html

For Returns filed online, status may also be sought by login to the e-filing site of ITD -https://incometaxindiaefiling.gov.in

Status may also be tracked by contacting following Toll free numbers:

1. For e-filed returns CPC Bangalore Toll free no. 1800-425-2229

2. For other returns Aayakar Sampark Kendra Toll free no. 1800-180-1961

3. SBI Contact Centre Toll free No. 1800-425-9760(Related to Banking Transactions only)

3. The TIN status shows that Refund had Expired.What shall I do?

Refund not presented for payment within the validity period of 90 days is marked as expired and cancelled. Tax payer may raise Refund re-issue request. In case the return was filed electronically- Refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

In other cases the Taxpayer should contact Assessing Officer under whose jurisdiction the Return was filed for re-initiation of Refund.

4. The TIN status shows that Refund had Returned.What shall I do?

It means that Refund had been returned undelivered by Speed Post. All returned Refunds are cancelled and retained at CMP Centre. Tax payer may raise Refund re-issue request. In case the return was filed electronically- Refund reissue request may be raised online by login to e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password. In other cases the Taxpayer should contact Assessing Officer under whose jurisdiction the Return was filed for re-initiation of Refund.

5. Whom do I contact if the refund dispatched has not been received?

All Refunds are dispatched through Speed Post for which Tracking number is provided in the refund status track view on TIN. The tax payer can view status of the article on India Post tracking site i.e.www.indiapost.gov.in or contact its local post office with tracking number as displayed on TIN.

6. How do I rectify any mistakes in the name, account number printed on the refund cheque delivered to me?

Send the original refund cheque to CMP Operations Centre, State Bank of India, Survey No.21 Opposite : Hyderabad Central University, Main Gate, Gachibowli, Hyderabad -500019 for cancellation of the Cheque (along with a letter informing the mistakes on the refund cheque) and updating cancellation status on TIN. Once the status is updated as returned, Taxpayer may contact Ward Assessing Officer for modification in Name/Account number and re-initiation of Refund.

If, however, the return was filed online, modification in account number and raising of Refund reissue request may be done online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

The TIN status shows that Refund was processed though Direct Credit mode which had failed?

It means that Refund for credit to account maintained with SBI had failed. Possible reasons may be –

  1. Account had been closed.

  2. Operations in the Account had been stopped /restricted /On Hold

  3. The Account may be Fixed Deposit or Loan of PPF account.

  4. The Account may be NRI account

  5. The Account holder may be deceased.

Taxpayer should contact Assessing Officer and provide the correct account number/IFSC /MICR code where Refund is to be credited. After updating Account number/IFSC /MICR code- the Refund will be reinitiated by Assessing Officer. In case the e-filed returns – modification in account details and refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

7. The TIN status shows that Refund was processed though NECS/NEFT mode which had failed?

It means that Refund processed through NECS/NEFT mode had failed .Taxpayer should verify the Account number, Account description, MICR/IFSC code given at the time of filing of return. Taxpayer may contact Assessing Officer for modification in account details and re-issue of Refund. In case the e-filed returns – modification in account details and refund reissue request may be raised online by login into e-filing portal i.e. https://incometaxindiaefiling.gov.in with user ID and password.

8. I have received the ECS refund advice and TIN status of refund is “paid” but my account has not been credited?

Please check the Account number given in the ECS advice sent by CMP Centre carefully. If the Account number, IFSC/MICR code given in the advice is correct-please contact your Branch and enquire about the status of NEFT UTR Number or NECS sequence number as displayed on TIN. In case the account number given is incorrect-please check with your Bank whether the amount had been credited in wrong account. Please send an email to itro@sbi.co.in for guidance.

9. The status on TIN shows that Refund had been adjusted against outstanding demand of previous year. What does that mean?

This means Refund for the current year had been adjusted against outstanding demand of previous Assessment year either in-part of in-full. Please verify details from the ECS advice sent by SBI CMP Centre through email or post. For details of the outstanding demand may be obtained by contacting Ward Assessing Officer/CPC Bangalore. In case of e-filed returns –enquiry may be made by login into e-filing portal.

10. The status on TIN shows that Interest had been deducted on my Refund.

This means that TDS under Section 195 had been deducted on Interest income paid to NRIs at the time of determining refunds u/s 244A. Please contact Assessing Officer of Ward where you have filed your return / CPC Bangalore in case of return filed online, for more details.

11. Whom should I contact for refund related queries?

For any refund related query the tax payer should contact Aayakar Sampark Kendra Toll Free No. 1800-180-1961 or email at refunds@incometaxindia.gov.in

For refund related query or any modification in refund record relating to return processed at CPC Bangalore may be contacted on Toll free Number 1800-425-2229 or 080-43456700.

For any payment related query the taxpayer should contact SBI Contact Centre Toll Free No. 1800-425-9760.+

(Republished with Amendments)

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