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Income Tax Refund cheque issued by CPC Bangalore Returned undelivered or not been credited due to wrong account info, expired cheque etc?

Now days Assessee who file their Income tax Return online gets their refund cheque issued by CPC Bangalore. Refunds are issued by two modes:-

1. By crediting the refund amount in Assessee’s bank account if the Assessee has correctly mentioned his bank details in Income tax Return Filed by him.

2. By sending Income Tax Refund Cheque if Assessee failed to submit or correctly mention his bank account details in Income tax Return filed by him.

In case of Physical cheques there may be chances that after filing of Income tax Return Assessee has moved to new address and his Income tax Refund cheque issued by CPC Bangalore returned back for non-delivery.  There may also be a chance that although address is not changed but Assessee could not receive the refund order as no one was there on the day when cheque was delivered or Refund cheque returned undelivered by the postal department as the house was locked.

Further in case Assessee has applied for ECS but has entered wrong account details or account of which details been entered is closed and ECS to such account been failed.

Tax Refund

In such cases one question arises what Assessee should do to request reissue of Refund cheque or how to request Credit of that account in his bank account and how to intimate the change in address?

Procedure to apply for refund – reissue 

Steps

Particulars

Step 1

Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in
Step 2 Click on ‘My Account’ menu and click ‘Service Request’ link.
Step 3

Select the ‘Request Type’ as ‘New Request’ and Select the ‘Request Category’ as ‘Refund Reissue’. Click ‘Submit’.

Step 4

Details such as PAN, Return Type, Assessment Year (A.Y), Acknowledgement No, Communication Reference Number, Reason for Refund Failure and Response are displayed.

Step 5

Click ‘Submit’ hyperlink located under ‘Response’ column. All the prevalidated bank accounts with status validated/validated and EVC enabled will be displayed.

Step 6

Select the bank account to which the tax refund is to be credited and click ‘Continue’. Details such as Bank Account Number, IFSC, Bank Name and Account Type are displayed for the taxpayer to cross verify the same.

Note : If the taxpayer doesnot have any Prevalidated bank accounts, then the taxpayer is directed to Prevalidate bank account Screen. In this screen the tax payer should enter all relevant details of the bank account where he intends receive refund and click on ‘Prevalidate’ button to proceed with the request submission. After this Account is pre-validated by the concerned bank, the bank account will be automatically considered for refund re-issue. This account will now be displayed under Pre-validated bank accounts in the e-Filing portal.

In case the prevalidation of account fails, then the same will be communicated to the taxpayer by CPC. The taxpayer is required to resubmit the request for refund re-issue/prevalidation of bank account.

Step 7 Click ‘OK’ in popup if the details are correct and the options for e-Verification appears in the dialogue box. Choose the appropriate mode of e-Verification, Generate and enter Electronic Verification Code (EVC)/Aadhaar OTP as applicable to proceed with the request submission.

Note:
If Digital Signature Certificate (DSC) is registered in the profile, generate the signature file by downloading the ‘DSC Management Utility’ and upload the same to proceed with the submission.

Step 8

A success message will be displayed confirming the Refund Re-issue request submission.

View Refund/ Demand Status

To view Refund/ Demand Status, please follow the below steps:

Step 1 Login to e-Filing website with User ID, Password, Date of Birth / Date of Incorporation and Captcha.

Step 2 Go to the ‘My Account’ ⇒ Click ‘Service Request’ ⇒ Select the ‘Request Type’ as ‘View Request’ and Select the ‘Request Category’ as ‘Refund Reissue’

Step 3 Click ‘Submit’

Also Read- 28 Reason for Income Tax Refund Failure & Resolution

Disclaimer: The contents of this article are for information purposes only and does not constitute advice or a legal opinion and are personal views of the author. It is based upon relevant law and/or facts available at that point of time and prepared with due accuracy & reliability. Readers are requested to check and refer to relevant provisions of statute, latest judicial pronouncements, circulars, clarifications etc before acting on the basis of the above write up.  The possibility of other views on the subject matter cannot be ruled out. By the use of the said information, you agree that Author / TaxGuru is not responsible or liable in any manner for the authenticity, accuracy, completeness, errors or any kind of omissions in this piece of information for any action taken thereof. This is not any kind of advertisement or solicitation of work by a professional.

(Republished with Amendments by Team Taxguru)

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137 Comments

  1. Amit Shrivastava says:

    I am having a F2F worth RS.2960/- for Income Tax Refund of 2009, can it be validated and reissue to me ? plz. confirm the procedure.

  2. Swati says:

    Sir,
    WeI have paid -Excess TDS for FY 2012 13 .There is two
    Challans that showing the available balance on traces dide of Rs 1100000 then how can we process for refund.
    And which types of documents will we required for refund process can you suggest us .
    Thank you

  3. M.UDAYA KUMAR says:

    SIR I AM UDAYA KUMAR FROM COIMBATORE TAMIL NADU SIR I AM LIC AGENT INCOME TAX REFUND IS NOT COMING BUT SO MANY AGENT RECEIVED SIR BUT IS NOT COMING FOR ME PLEAS CONSIDER MY REFUND SIR .

    MY PAN NO AAZPU5171B

  4. MAYUR VAGHELA says:

    dEAR sIR

    Still now not received myt Refurn AMount , I have check NSDL site “Unable to credit refund as the account number provided by you is incorrect ”
    how to solve this issues”
    A.Year – 2017 -18
    also note i have tried above screenshot …

    Kindly help and favour of me.

  5. Ramanathan says:

    dEAR sIR

    Still now not received myt Refurn AMount , I have check NSDL site “Unable to credit refund as the account number provided by you is incorrect ”
    how to solve this issues”
    A.Year – 2017 -18
    also note i have tried above screenshot …

    Kindly help and favour of me.

  6. H S S BHATTA says:

    Dear Sir
    When i was in Chennai during the period 2003 to 2003 i have filed IT returns Manually and having acknowledgement for the same. For all these years I have to get some refund.
    Please advise the procedure. After retirement Now i have settled in Bangalroe

    Thanks

  7. RAJ GOPAL SARDA says:

    SIR,
    I AM APPLY FOR REFUND REISSUE DUE TO EXPIRE OF CHEQUE BUT AFTER ABOUT ONE MONTH, MY REFUND AMOUNT IS NOT CREDIT IN MY ACCOUNT . I WANT TO KNOW THAT HOW MANY TIME TAKEN BY CPC TO REISSUE OF REFUND DUE TO EXPIRE CHEQUE .

  8. Lakshmi M.S. says:

    I had done e-filing my returns and recd. message stating “Refund Issued for PAN XXXXX for AY 16-17 has failed due to others, for reissue please use online services”. Pls. let me know what could be the reason. No reason doesn’t match to my case which is given under FAQs in IT website. Also, I don’t have refund sequence no. (as per CPC order) with me as my email ID is no more valid. Now I have changed my email ID to new email ID in my account in the IT site. Pls. advise, how to get this refund processed again to my bank account.

  9. Pradnya says:

    Refund of TDS on salary is due for my client for AY 2015-16. I had provided the correct account details in ITR. However, as it is a salary account, it is in the name of the employer. On Tin NSDL its showing invalid pin. While my client has got a message that refund issued has failed incorrect ac no, for reissue pls use online services.

    On income tax site I tried using refund reissue request option. I am getting the message that there is no refund failure. This maybe due to no refund being due or refund delivered successfully.

    Can anyone pls guide me what can be done?

  10. kelkar says:

    I did not received my refund cheque. while i checked on tin nsdl site the status of refund where it is displaying that cheque has been despatched. at the filing portal i tried to reissue the refund but then their appears a dialog box that ‘no refund can be reissued as there is no refund due or cheque has been despatched.’Tried calling at cpc but the operator says no information regarding this.Also cheque was dated before 4 months and now it would have expired. Please do share the inputs on this matter as to what can be the solution to get refund at its earliest?

  11. K S Ambrish says:

    Sir I have e-filed my TDS on 31stMay 2016 for refund. I have received the SMS also for having been received the ITR-V on 6th June 2016. But till date I have not received my cheque or any intimation.
    Please help.

  12. Geetanjali says:

    Dear sir
    My CA filed my TDS and received my cheque of amount 2 lakh and now he is not giving the cheque beacuse he is asking for huge amount of brokerage, sir cheque is still with him.
    What should i do please help .

  13. Radha Sharna says:

    I filed for TDS refturn but got failed so I did re-refund request so now status is showing as “refund cheque dispatched so what does this mean ?

    Kindly advise

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