CA Sandeep Kanoi

CA Sandeep KanoiIncome Tax Refund cheque issued by CPC Bangalore Returned undelivered or not been credited due to wrong account info, expired cheque etc?

Now days Assessee who file their Income tax Return online gets their refund cheque issued by CPC Bangalore. Refunds are issued by two modes:-

1. By crediting the refund amount in Assessee’s bank account if the Assessee has correctly mentioned his bank details in Income tax Return Filed by him.

2. By sending Income Tax Refund Cheque if Assessee failed to submit or correctly mention his bank account details in Income tax Return filed by him.

In case of Physical cheques there may be chances that after filing of Income tax Return Assessee has moved to new address and his Income tax Refund cheque issued by CPC Bangalore returned back for non-delivery.  There may also be a chance that although address is not changed but Assessee could not receive the refund order as no one was there on the day when cheque was delivered or Refund cheque returned undelivered by the postal department as the house was locked.

Further in case Assessee has applied for ECS but has entered wrong account details or account of which details been entered is closed and ECS to such account been failed.

In such cases one question arises what Assessee should do to request reissue of Refund cheque or how to request Credit of that account in his bank account and how to intimate the change in address?

Procedure to apply for refund – reissue for refund related to AY 2009-10 and succeeding years

1. Logon on to with your user ID and Password.

2. Go to MY Account →Refund Reissue Request

3. Screen below appears, you need to enter the necessary details and click on submit button.


refund14. Please refer to the pictorial representation shown below; indicating the CPC reference number and refund sequence number as can be seen in the Order u/s 143(1)/1 54, Income Tax Act, 1961.

Intimation Pictorial Representation:

refund25. Assessee has two option to apply Refund Reissue- ECS or Paper.

6. ECS Mode: Select mode of Refund reissue, Bank Account Details – Can be changed, if required, category and click submit.

refund37. Paper Mode: If assesse applies refund reissue through Paper mode. This option envisages the assesse to get refund through cheque to the address selected by the assesse.

refund48. Refund Reissue related to AY 2008-09 to be applied through response letter to CPC.

9. Paper return which were processed at CPC, refund reissue can be applied only through sending response directly to CPC.

10. Please note that from AY 2013-14 onwards, Assessee need enter IFSC code instead of MICR code for

11. Find below the table with reasons for refund failure at CPC and the resolution thereof.

Procedure to apply for refund – reissue for refund related to  A.Y. 2008-09

Assessee needs to download the address/bank-details modification form (Response Sheet) from the website of Income Tax department, fill the same and after that he needs to send the same by ORDINARY or SPEED POST  alongwith cancelled cheque and other supporting documents  to :

“Income Tax Department – CPC, Post Bag No – 1, Electronic City Post Office, Bangalore – 560100, Karnataka”

To Download the Response Sheet Assessee need to take Following steps:-

1. Visit

2. Enter login details.

3.  After login go to sub menu ‘Response Sheet For Refund Failure Status‘ under the main menu ‘My Account’ (Please note I have not found the link in Menu which was there earlier)

4. Download the response sheet.

It is to be noted if there is any change in address of the Assessee needs to get the same updated with PAN master database by filing Form No. 49Afor correction in PAN Data.

For the knowledge of our viewers we are producing below the Format of Response Sheet

View Refund/ Demand Status

To view Refund/ Demand Status, please follow the below steps:

Step 1 Login to e-Filing website with User ID, Password, Date of Birth / Date of Incorporation and Captcha.

Step 2 Go to My Account and click on “Refund/Demand Status”.

Step 3

Below details would be displayed.

  • Assessment Year
  • Status
  • Reason (For Refund Failure if any)
  • Mode of Payment is displayed.

Taxpayer can now view Refund/ Demand Status.

(Article was first Published on 24.08.2011 and republished on 24.05.2016 with inputs from Income Tax e-filing website)

Also Read- 28 Reason for Income Tax Refund Failure & Resolution

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