CA Sandeep Kanoi

CA Sandeep KanoiIncome Tax Refund cheque issued by CPC Bangalore Returned undelivered or not been credited due to wrong account info, expired cheque etc?

Now days Assessee who file their Income tax Return online gets their refund cheque issued by CPC Bangalore. Refunds are issued by two modes:-

1. By crediting the refund amount in Assessee’s bank account if the Assessee has correctly mentioned his bank details in Income tax Return Filed by him.

2. By sending Income Tax Refund Cheque if Assessee failed to submit or correctly mention his bank account details in Income tax Return filed by him.

In case of Physical cheques there may be chances that after filing of Income tax Return Assessee has moved to new address and his Income tax Refund cheque issued by CPC Bangalore returned back for non-delivery.  There may also be a chance that although address is not changed but Assessee could not receive the refund order as no one was there on the day when cheque was delivered or Refund cheque returned undelivered by the postal department as the house was locked.

Further in case Assessee has applied for ECS but has entered wrong account details or account of which details been entered is closed and ECS to such account been failed.

In such cases one question arises what Assessee should do to request reissue of Refund cheque or how to request Credit of that account in his bank account and how to intimate the change in address?

Procedure to apply for refund – reissue for refund related to AY 2009-10 and succeeding years

1. Logon on to https://incometaxindiaefiling.gov.in/ with your user ID and Password.

2. Go to MY Account →Refund Reissue Request

3. Screen below appears, you need to enter the necessary details and click on submit button.

REFUND REISSUE SCREEN

refund14. Please refer to the pictorial representation shown below; indicating the CPC reference number and refund sequence number as can be seen in the Order u/s 143(1)/1 54, Income Tax Act, 1961.

Intimation Pictorial Representation:

refund25. Assessee has two option to apply Refund Reissue- ECS or Paper.

6. ECS Mode: Select mode of Refund reissue, Bank Account Details – Can be changed, if required, category and click submit.

refund37. Paper Mode: If assesse applies refund reissue through Paper mode. This option envisages the assesse to get refund through cheque to the address selected by the assesse.

refund48. Refund Reissue related to AY 2008-09 to be applied through response letter to CPC.

9. Paper return which were processed at CPC, refund reissue can be applied only through sending response directly to CPC.

10. Please note that from AY 2013-14 onwards, Assessee need enter IFSC code instead of MICR code for

11. Find below the table with reasons for refund failure at CPC and the resolution thereof.

Procedure to apply for refund – reissue for refund related to  A.Y. 2008-09

Assessee needs to download the address/bank-details modification form (Response Sheet) from the website of Income Tax department, fill the same and after that he needs to send the same by ORDINARY or SPEED POST  alongwith cancelled cheque and other supporting documents  to :

“Income Tax Department – CPC, Post Bag No – 1, Electronic City Post Office, Bangalore – 560100, Karnataka”

To Download the Response Sheet Assessee need to take Following steps:-

1. Visit  https://incometaxindiaefiling.gov.in/portal/index.do

2. Enter login details.

3.  After login go to sub menu ‘Response Sheet For Refund Failure Status‘ under the main menu ‘My Account’ (Please note I have not found the link in Menu which was there earlier)

4. Download the response sheet.

It is to be noted if there is any change in address of the Assessee needs to get the same updated with PAN master database by filing Form No. 49Afor correction in PAN Data.

For the knowledge of our viewers we are producing below the Format of Response Sheet

View Refund/ Demand Status

To view Refund/ Demand Status, please follow the below steps:

Step 1 Login to e-Filing website with User ID, Password, Date of Birth / Date of Incorporation and Captcha.

Step 2 Go to My Account and click on “Refund/Demand Status”.

Step 3

Below details would be displayed.

  • Assessment Year
  • Status
  • Reason (For Refund Failure if any)
  • Mode of Payment is displayed.

Taxpayer can now view Refund/ Demand Status.

(Article was first Published on 24.08.2011 and republished on 24.05.2016 with inputs from Income Tax e-filing website)

Also Read- 28 Reason for Income Tax Refund Failure & Resolution

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  • venkat

    I have filled income tax refund with proper details. Even though i did not received the amount. Every year i used to get for the same account , Please can some person help me. My mail id : murali.abap@gmail,com

    • Varma alluri

      For any Income Tax Queries:
      Call / whatsapp : 9052535440
      write to me: Dsssvtax@gmail.com.

  • Poornima Srinivasan

    In my case, AY 2008-09, all details bank account, address are correct. Yet refund has not been processed. I am not sure how to proceed in my case. There is no “Response sheet for refund failure status” menu in my profile. I have checked with couple of CA’s but both have given up on my case.

    Can someone please help me?

  • vswami

    OFFHAND

    Should refund , by mistake have been issued, wrongly or through
    an oversight or otherwise, despite having on record the fact that the named ‘refundee’ is no more, then, as it appears, applying for and procuring a fresh RO by the LR may be fraught with problem/delay.

    Open to be enlightened, by tax experts having field experience, at large, if that should not be so.

    For an appreciation of own critical view, look up the comments posted
    @ How to register as a Legal Heir on Income Tax e-filing
    website and the TABLE (Item 7, Refund Reissue – No) therein.

  • rakesh kumar jain

    I had filed the ITR manually for FY 2009-10. A refund is expected for this year. But
    checking on Income Tax website does show any refund for this year. I have sent 2-3 E-mails to A.O., whose E-mail address is available through link “Know your Jurisdictional A.O” on IT e-filing website by entering my PAN number. I have received no
    reply from A.O. Unfortunately, I can not visit him/her as now I am settled in Bangalore & ITR was filed when I was in Delhi. I have changed my address also to Bangalore address in PAN card & was hoping that files will be moved to Bangalore & new A.O. will be allotted to me in Bangalore. Kindly suggest, how to get the refund?

    • vswami

      Personally, founded one’s own thoughts and line of reasoning, -based on a close reading and incisive understanding of the
      applicable scheme of things as embodied in the law: There is no warrant for taxpayer / an assessee to have any change of address intimated, or incorporated in his PAN; and the jurisdiction , for all purposes, could be urged to lie with the AO having jurisdiction over the last changed Address. Further, now that the CPC in place is expected to be in full control of all procedural matters of relevance , i.e. processing of tax return, refund claim, so on, perhaps, in any such case taxpayer will be more justified in approaching his present AO and /or the CPC for having his outstanding /pending matters settled.

      For an appreciation of the validity of the above stated
      reasoning, attention may be invited to viewpoints shared, besides elsewhere, @Income-tax (18th Amendment) Rules, 2015
      (hyperlink)

      May add, that a representation independently made to the concerned authorities via e’mails is pending a response, thus far; hence requiring and intended to be
      pursued, to the end of hopefully a favourable outcome.

      COURTESY

  • hemant

    hi,
    I received a cheque for my refund of AY14-15 but lost it before i could deposit it in my bank. As the refund amount was higher that Rs.50000 i didn’t get a direct credit in my bank account. As it has been more than three months since i received the cheque, i know that it has expired.
    I have now tried to request re-issue of refund but on filling in the details i get the message “There is no refund failure. This may be due to no refund being due or refund being delivered successfully.”
    Can you please advise me how can i get another cheque issued for the same.
    Thank you.

  • Naveen Gadia

    Dear Sir, I am a Non resident residing in Singapore past 20 years. I have taken my pan card with Singapore address and all my ITR filed with singapore address as NRI.
    Now my tax refund are unable to get credited directly to my bank a/c in India because amount is above 50000 . When asking to reissue by cheque they say can not send as my address is foreign address. I do not have any India address .SO what is the way to get refund. When i Invest in India, they dont ask for India address but for refund why india address. Seems need to file a law suit against Income tax dept for this kind of
    senseless approach. even if they send rupee cheque to my singapore address, I have to send it back to India only to my bank for clearing so where is the problem.I asked to send my representative to collect cheque but that also they refuse. so what should I do. can anybody assist and ready to pay cost reasnably.

  • Varma alluri

    I would like to help you to resolve your issue.

    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    You Can Put Refund Reissue request in your efiling Account with new address

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com.

  • Varma alluri

    If your refund amount is below Rs:50000 you can put refund re-issue request through ECS mode or else you need to request cheque to your new address.

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    If your refund amount is below Rs:50000 you can put refund re-issue request through ECS mode or else you need to request cheque to your new address.

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    Yes,you have to put Request for Intimation u/s 143(1) in my account tab in your efiling account.

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    You need put refund re-issue request for that assessment year.

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    You need put refund re-issue request for that assessment year with correct account number.

    For any Income Tax Queries:
    Call / whatsapp : 9052535440
    write to me: Dsssvtax@gmail.com

  • Varma alluri

    I would like to help you on this matter

    You can call/whatsapp : 9052535440
    you can write on : dsssvtax@gmail.com