CA Sandeep Kanoi

To assist taxpayers CPC has established Customer care helpline, a limited call center service at ITD-CPC, Bangalore for queries related to ITR-V Receipt Status, Refund /Refund re-issue, Rectification, Income tax /PAN/TAN, e-Filing of returns, e-Filing Login, Form 26AS and Form 16.

Taxpayer queries at CPC, Bangalore will be answered  between 8:00 AM to 8 PM. The service will be available in English, Hindi and Kannada.

Taxpayer can also Call ASK for their queries on toll free number 1800 180 1961.

Other Customer Care Helpline Number of CPC based on Type of Queries are as follows :-

Queries Customer Care
ITR-V Receipt Status, 1800-425- 2229


Refund /Refund re-issue
Notification & Processing
1800 425 2229
Income tax /PAN/TAN
General Queries
1800 180 1961
e-Filing of returns
e-Filing Login
1800 4250 0025 /

+91 80 2650 0025

PAN / TAN updation
+91 20 2721 8080
Form 26AS
Form 16
1800 103 0344

FAQ Related to CPC Helpline Numbers, Email ID and Working Hours

If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then what is the procedure to contact CPC?

Answer: If assessee does not receive any intimation from CPC Bangalore u/s 143 (1) or 154, then assessee — can call toll free number at 1800-425-2229 or paid number at 080-22546500. Once connected, Press 9 to speak to CPC executive on the IVR response. — can request for Intimation u/s 143(1) and 154 on e-Filing application. LOGIN and GO TO ‘My Account’ → ‘Request for Intimation’.

Under which conditions, assessee needs to contact CPC Bangalore?

Answer:Assessee needs to contact CPC for Processing related matters of Original/ Revised Income Tax Return OR Rectification, Refund/Demand OR Intimation related matters.

What is CPC help line number?

Answer: The helpline numbers for CPC are: Toll free – 1800-425-2229, and Phone Number – 080-22546500

Assessee wants to know e-mail ID for CPC?

Answer: All queries to CPC will be handled at their Helpline Numbers- Toll free – 1800-425-2229, and Phone Number – 080-22546500

Assessee is not able to call on toll free number from abroad?

Answer: If assessee cannot connect to the Toll free number, you can call on +91- 80- 22546500.

What are the working hours of CPC?

Answer: Taxpayers can contact CPC from 8:00am to 8:00pm from Monday to Friday.

(Updated on 02.09.2015 with Information available on Income Tax Website)

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