- Jul
- 26
- 2010
Implementation of EPFiGMS – Grievance Management System of EPFO
A circular dated 5 May 2010 is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.
Objective :-To provide a single window platform that is able to record, acknowledge, track/ monitor grievance until its final redressal.
Merits
- Convenience to register the grievance or queries of subscribers I No spatial or temporal restriction involved.
- Access to the system from anywhere
- Paper Grievances can also be addressed.
- Helpful to field officers in managing the grievance.
- Tracking the movement of Registered grievance, to any of the office to which it is related
Procedure
- Registration can be done directly by the subscriber online or
- Paper Grievance received locally in field office have to be mandatorily registered in the EPFiGMS or
- Grievance can also be registered through the facilitation centre or the PRO of each field office
- On registration of Grievance a Unique Registration Number is generated.
- Ownership of grievance lies with the office which has generated the grievance.
- Timeframe of 30 days for each office for redressal of grievance of grievance.
- If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse.
- Maximum time frame to a field officer for redressal / reply of grievance is 30 days from receipt
- If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse
- System allows handling of grievance involving two or more office e.g. transfer of pension cases where one office can handle only partial redressal and remaining needs to be done by other office
Administration Aspects
- It may be ensured System is not bypassed in handling local grievances.
- Necessary Logistic support is provided in each office.
- Facilitation Center /PRO of each office is equipped with system for registration of grievance of visiting subscribers.
- For effective implementation, the operation is performed under the supervision of officer in charge/ Nodal Grievance Officer.
- A detailed standard operating procedure is available for information and guidelines.
Monitoring of Grievance
Designated Nodal grievance officers are as follows
- ACC Zone–Nodal Grievance officer for entire zone
- RPFC-I (In charge of Region)-Nodal Grievance officer for entire region
- Officer-In-Charge SRO-Nodal Grievance Officer for entire SRO
Sandeep Kanoi+
CEPFO/E/2013/00023
This is the ref number for the complaint registered. Till date I have not received any reply. I resigned from HDFC BANK in OCT 2009 and till date my Pension amount has not been received. I had forwarded a letter stating non-receipt of my cheque. Please help solve this issue at least in 2013.
M Nalini,
Dear Sir,
I have applied Pf transfer along with form 13 (claim id TNMAS1205000031199&TNMAS 120800005865)i have not received any communication from PF authority ,subesquently I have applied withdrawal benefit vide form 10C and Form 19(TNMAS 121000054690 and TNMAS121000054684) for this claim present status shows that claim rejected and letter to my address, but yet to be received.Kindly request your good selves please arrange for PF claim at earliest.
It is very painful that even my employer submitted my Form10D (for pension) in Agust 30th 2011 the authority is not bothering to respond my grievance Registration No.SROKN//E/2011/01218 datyed 18-03-2011
Useless expenditure by the government on the website. The EPFO staff completely ignore it. I have a request long outstanding for a mail/SMS/email statement with EPFO RO, Gurgaon. I got the automated response when I registered the response and nothing thereafter.
The EPFiGMS website is a DUMMY.
Dear Sir / Madam,
I had claim for my provident fund in April – 2011, but your online claim status is showing as below
STATUS for Member ID: MHBAN00481850000025381
Claim ID : MHBAN110500039682
Status : CLAIM FORM 19 FOR PF SETTLEMENT FOR MEMBER ACCOUNT NO MHBAN00481850000025381 HAS BEEN RECEIVED ON 07.05.2011 IS UNDER PROCESS
Claim ID : MHBAN110500039697
Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO MHBAN00481850000025381 HAS BEEN RECEIVED ON 07.05.2011 IS UNDER PROCESS.
* * Data available since last six months. * *
* * BANDRAMUMBAI-I data availaible from 27-03-2011. Last updated on 26-09-2011 at 08:33 pm * *
* * Approval Details on PPO and Scheme Certificates will be made available soon.. * *
but claim settelment duration has 90 days, Please reply me on this mail id.
My details are following:
Name – Mr. Suresh Uttam Musmade
PF No. – MH/48185/25381
Kindly mail me my pf status & credited pf amount as soon as posible,
If you have need of some more information kindly revert me,
Thanks and regards,
Suresh Musmade
(Mob. No. 09860847544).
The epfigms system says nothing about the inefficiancy of the PF officals/commissioners. I have submitted and on the 30 days I was informed that the cheques have been dispatched. Post that event, 3 weeks are over, but no payments. It seems that no authority to look for inefficiancy of the regional officers/commissioners.
I tried to register my Grievance. But it is doing nothing. When we click on the submit button, it’s doing nothing
Vishal
Very Good Scheme.
I have inquired about the balance in my account. on 03 July 2010 regarding my balance. On 09 July 2010 I got the reply.
Howevr will someone explain the following abbreviations :
ACC Zone
SRO
Thanks.
Surendera M. Bhanot
help@rtihelp.in
9888810811
Everybody in the civil service indulges only in self righteousness ergo bluff. This is the latest in that unending serio-comic series of bluffs.
Like to know from when this system would be implemented. seems to be quiet useful for the end users.Saves lot of time and efforts which otherwise should have been used running after the PF Office which becomes useless after some time.This would be effective if it is implemented with accountability and proper monitoring.